On the Spot Rv & Trailer Repair

I just brought our toy hauler in that had dry rot in the front cap area. Another RV place said don’t bother fixing it is not worth it. A friend recommended I go see Robert at On The Spot.
I received a reasonably price quote to repair our trailer and moved forward with the repairs.
Our trailer was repaired good as new within the time frame we needed before our Pismo Beach New Years trip.
Thank you for the great service we will be back in the future for sure!

.I took my new Lance camper to these guys because the propane on the Norcold fridge wasn’t working. Robert, the apparent owner, tried to give it a quick fix as it’s under warranty, and sent me on my way. The quick was a bust and I had to come back home after a couple of days into a week vacation. He said it needed a part and would order it, then let me know when it would arrive. I went back a week later after hearing nothing and he told me he’d just received authorization from the factory and the part would be here the following Tuesday. After telling him I was busy for a couple of days I said I’d come back in that Thursday to get it fixed. I was there bright and early, before he arrived. He walked over and told me the part that was supposed to be there two days earlier hadn’t arrived yet, he’d get back to me. I came home and got online with Norcold customer service, they had nothing in their files for the serial number of my refrigerator, which meant the first step in obtaining warranty work authorization hadn’t been taken. Stay away from this place and go somewhere else unless you want to get lied to and strung along

This is the worst shop to take your RV to. They kept promising to finish my RV this week and next week, after it was said and done it took 4 months for a simple fix, that should have taken 3 days. and after i Received it it looked like joe blow off the streets could have done a better job. the paint is running, and has white spots in it. I would not recommend this place to anyone.

I used this buisness to prep my truck and trailer for a 2000 mile trip. They gave me a great deal on a used 5^th wheel hitch and installed it with new hardware and brackets for less then a new one would have cost. I had them repack my trailers wheel bearings, check out the trailers electrical system (tail and marker lights) and had them walk me through all the systems on the trailer (my 1^st trailer I have owned). All this was done in 2 work days (1 for truck 1 for trailer) with the crew staying late on Friday before Easter weekend to get the trailer ready. We really apreciated thier service and the quick turn around time on such a short notice (I gave them 24 hour notice on work needed). No other shop in a 70 mile area (Sacramento CA) could help me, but this shop went the extra mile to get me on my way safely. They did all this even with other RV’s in thier shop being worked on after I tolled them of my short time frame I had (New job requirements). GT

Will not go to this place again there Web site and door say that they are open on Saturday drove over and the door was locked no one there. What a waste of time if you are not open don’t advertise that you are. Went someplace that will be open when they say they are. The star is there because I can’t post this with out.

Refrigerator went bad in my 5^th wheel (Dometic 2862) and needed to be replaced. On The Spot gave me a good & fare price on a new one with installation. They ordered and installed the new one within 5 days. Installation only took 2 hours. They were very helpful and professional. Great job guys! Thanks you.

On a recent RV trip thru Sacramento we had a problem with the water heater on our motor home. We stopped at On The Spot RV and within minutes they had the problem fixed, sent us on our way and waved their normal diagnostic fee. Save the day for us for sure!!!

Never felt the need to post about a company so bad as I do about On the Spot RV
Just picked up My Rv and it was the last straw. I dropped off my RV almost a month ago to have them check the off color fluid in my radiater overflow, worried about a blown gasket. Asked to have it checked before I spent any more money on fixing the roof and replacing the broken air conditioning and a oil change and radiater flush. I waited 1 week before I called to ask about the radiater discolor and was told they were short handed and hadn t got to it yet. After leaving several messages with the young girl and on the recorder I went down there to find out whats going on. They said they would have it done this week and they were short handed. Problem here again no return phone call to let me know anything. called a week later they said they checked and it was fine and I told them to go ahead with the oil change and flush and check the thermostate. They said the thermostat was fine (opened). I called 3 days later and they said it was done and I needed a new thermostat. HUH? I was told it was fine? they said oh yes it opened but these things need to be replaced at some point ($ 200.00 if it works don t fix it). I told them to go ahead and get me a quote for doing the roof and air… well 2 weeks of leaving messages and calling and no answer I finally go in and they gave me some estimate that seemed way off, I new how much the new air cost. They were going to get me a new quote in a few hours by email… the young girl who may not have been relaying messages to the owner dad or whoever when I called, said by the end of the day he would get back to me. I hadn t gotten it She said she would let Rob (I think) know. I waited 2 days and left messages on the recorder for 3 more days no return call. I finally called again and they answered (young girl), told her I never got the new estimate, she said she would have Rob, Ron who ever the owner is know. 3 days later nothing. went down there again and told her forget everything and I will pick up my rv and pay for what I owe. Right when I left I got an email with the new estimate. I said no thanks I will be picking up rv next day. Went there to pay bill and set up a place to put my keys so I can pick up after hours. Called shortly after to purchase a plug I needed and if I can have it put in the slot with the keys and the young girl said no problem we will throw it in for free. As I went to get my rv tonight I kept thinking, watch she won t tell anyone. YEP, maybe the problem isnt the owner maybe it s his daughter girlfriend or whoever the girl is that gave lousy customer service.
Dear owner of On the Spot RV, I camp with the oldest rv club around The nomads you bet the word will travel fast. You may do a great job, but I wouldn t know cause you never did the job and no one ever called me back once, not once.
Having RV roof man put my air and new roof in tomorrow in 6 hours. He was highly recomended and he calls me back.