Mercy Medical Group-Dignity Health

the doctors david lee and the pulmonologist were helpful, they listened to my concerns and ordered the appropriate tests. the trouble i have is with the receptionists michelle b and april f who works in the internal medicine dept, front desk at 8220 wymark dr, elk grove.
michelle b outright lied regarding sending for my medical records from another facility. you know exactly what you told me that you would personally send the fax, if not i could have done it. when i called ms april to check on the fax being sent, she was extremely rude saying «i saw her gave you the forms, we don’t do that» wow these young things that are just paycheck persons should not be in a job they don’t enjoy, they have to lie to get thru the day. then when i called to speak with a supervisor, april kept me waiting for 30 mins. when i finally spoke with sandy the supervisor, she did not offer much help to resolve the problem. there are certainly a different breed of workers in the medical field and the minute you have an accent or question anything intelligently, they don’t want to be bothered. they really think you are idiots with no brains.
people don’t go to the doc unless you have to. they charge your insurance thousands and treat you like crap and the minute you question your care, they think you are the bad guy. the michelle and aprils of the world will will be who they want to be… they lie and don’t give a crap. ask questions, take notes and pix if you can, it will save you a lot of headaches.

Waited 40 minutes to not see a doctor when we had an appointment! My daughters appointment was at 9:30. We got there at 9:20 and was still waiting at 9:40. I asked how much longer at that point and they told us we were next. At 10:00, I had to ask again since no one had called for us yet. They said, ‘the room will be ready in two minutes but you’ll have to wait 15 more minutes to see Dr. Katz. So we rescheduled. Which took 10 minutes! So by 10:10, we had been there 50 minutes, never seeing a doctor. And the stupid board they had said he was ‘on time’! Terrible!!!

My husband goes here and is not satisfied anymore. Each time he sees his dr, he doesn’t seem to care about any of his concerns. Seems like he just shrugs it off and moves on to the next patient.
Staff on 2^nd floor with the peds and fam dr are terrible. Nothing worse than huffer and puffers when your asking questions. Like you’re taking money out their pockets or something. Didn’t know faxing a simple paper would be such a dramatic occurrence. After they lost it twice, almost a month later they finally got it right. Goodness. Victoria and Garrett need some lessons on customer service because they were super rude!
Not to mention my husband changed his phone number and everytime we would call the Drs office we would explain it to them and they would never change it in his file. They kept calling his old number to give him important information. super frustrating. I don’t see how simple things can be so hard.
Over all, I think the staff in this building need some training on how to interact with people. Glad to be moving out of town so I won’t have to deal with these people anymore!

Doctor Katz is my children’s doctor and I have never been disappointed. He’s always on point. Appointment wait time is never long. Staff at the location is always friendly.

Even though the wait takes a while the staff was very friendly! I went into get a physical done even though I wasn’t scheduled the assistant stop for me and did my physical because I had to finish it by today. Dr. Katz is an awesome doctor that engages with you and asks how you’re doing even though he has a lot of patients. Sabrina was also very helpful!!!

My wife went to Dr. Roganovic for a physical, much to our surprise we got a notice from our insurance, Anthem BlueCross, saying that they would not be covering any of the $ 355 bill because the code the doctor put was not for a physical, rather they were classifying it as an uncovered office visit. One of the reasons we chose Dr. Roganovic was because she is an in network physician.
The insurance reached out to Dr. Roganovic on the matter, but the doctor was not willing to change the code to what it should have been. My wife spoke with the office and they told her that they weren’t going to change the code because my wife and the doctor spoke about her health issues, and they think that changes it from a physical to an office visit. You can’t talk to a doctor about your health when they ask you questions at your physical? That is absurd, and we’ve never had an issue like this anywhere else. All the office was willing to do was try to force us into a payment plan and offer us a 25% discount on a bill we shouldn’t have to pay
Terrible customer service and seemingly dishonest business practices.

This place clearly does not care about other human beings.
I live in the apartment complex across the street from this place, and the genius who runs the building thought it was a good idea to hire some «landscaping» guys to remove a tree from their landscape… at 4am… with a chain saw.
As of 6:24am and a police complaint, they are STILL out there using this chainsaw to remove the tree stump, or whatever the hell it is they’re trying to dig out of the ground.

Have been going to this medical group for the past 5 years. They have been at this new office for about 2 years and it is nice. Still new like to me. This building does have a lab drawing in the back run by Quest. They also have a coffee snack shop when you first enter in the building.
My doctor is located in this building; she’s a popular doctor that it can be tough to get same day appointments with her. One just has to know how to work the system. I have appointments with her later in several months & her staff has had to change them due to whatever circumstances. This has happened on few occasions. I have had to wait as long as 30 minutes even with an appointment. My doctor is quite thorough. One time I had a blister on my baby finger that had to be sliced. That turned into an infected mess that required a couple bone scans. That wasn’t fun! I’m glad that’s over with now it’s on with the next issue.
They say if you don’t have your health you don’t have anything. I do believe that and it’s best to take care of yourself so you can enjoy life!

Frustrating is not the word I want to use for my experience but it is the polite word to use.
Background:
On the way to work one day in April, I was sitting on the 99 minding my own business, when I was hit at 60 mph by an F150. Thus my many visits to Mercy Medical Group. My 1^st troubles begin when I attempted to gain access to care; since I had just switched carriers and had not been seen at Mercy yet I was unable to get an appointment to be seen for my injuries. The ambulance took me to Kaiser South, and the ER Dr wanted me to have a follow up appt within 2 days. Even with giving Mercy that information and informing them of a broken nose and lacerations above my eye, I was originally given an appt for late May!!! After many phone calls, and waiting for a slot to open up, I was seen a week after the accident.
Fast Forward:
It was determined my broken nose needed to be fixed. I was scheduled for surgery for May 28^th. I made all arrangements with my employer and staff, and scheduled my time off. Approximately a week before the surgery I received a call from Mercy, stating due to scheduler error the doctor will be on vacation, and they failed to block off his calendar so they will need to push the surgery forward by one. Okay, I guess.. .I adjusted my time off and made my employer/​staff aware of the change.
Day of the Surgery:
The day before, I was informed my arrival time was 11:30 am. Day of, Hubby and I were dressed and ready to head out the door, when I received a call from Mercy; Unfortunately, the Dr. is behind and my new arrival time is 1:00 pm. Okay I guess.. .so we arrived at 1:00 pm. I checked in, put my nice fashionable hospital gown on and settled in.. .only to be informed after an hour the Dr. is still behind (probably because they pushed all last weeks surgeries to this new date) and my wait time is two hours. At this time I was already hooked up to the IV (note: hurt like hell and needed to be replaced to my other hand) and I had been fasting since 11:00 pm the night before which meant no water or food. Grumpy, hungry, and frustrated I Unilocaled and read magazines. Finally at 5:00 pm (yes 5:00 pm) it was time to fix this nose of mine.
Two Days After:
I will leave out all the issues I was having but I reached out to Mercy so I could speak with my Dr. I was informed he was off, and they would transfer me to the on-​call Dr. The On-​Call Dr’s exchange seemed confused and transferred me back. This continue for awhile, finally a message was sent and no one called me back. My Dr. eventually called me back 4 days later, his staff did not label the message as urgent nor did they page him. Thanks so much…
Overall:
This has been a painful and horrible experience! I would say this was all caused by the man in the F150 but the unorganized Mercy Medical Group has caused me much grief and beyond frustrations. Sadly I like my Doctors, but the general staff appears to be completely lost and confused! I have spent too many hours on the phone attempting to gain access to care, attempting to speak to someone regarding my health concerns, and overall taking much time away from life requesting help. And no one seems to care that I’m in pain, or I just need some assistance.
I miss Kaiser, and would like to go back.. ..

I like the new location! Dr. Pantig-​Astorga takes her time and listen to her patients

I love my doctor, and Mercy as a whole, I like that I can get everything I need. I was a member of Kaiser for over 30 years. I moved here from San Francisco and had a change in insurance, and was referred to Mercy. Now, the first doctor i received didn’t listen to me, I am in a lot of pain and she made me feel I was med seeking. I was with her for over a year and decided the relationship wasn’t working for me.
The doctor I have now set me up on the very first appointment to get a mammogram, eye exam, pain management, blood work, OB-​GYN. He is qualified and an excellent doctor. Like any where else, there are personality issues sometimes. If you are not happy with your doctor you should request another.
I am very happy with Mercy.

Two stars and not one just if you are going for a pediatric visit. Dr. Khuram is one of the best whom you can trust your kid with.
For adults, the doctor I have seen appeared to only care about closing the deal and getting paid, regardless whether you are safe or not, you get cured or not.
You may get your self a prescription for anything you want, just pay as you leave.
I stopped going to Mercy Medical Group because of that, and I am what they call a Commercial patient.
Don’t even try to get an appointment, you will stay on hold for 15 minutes, and if you hang up and call again, it starts all over again, and another 15 minutes hold.