Lowe’s Home Improvement of Elk Grove

Great experience there today and in general the last few times I’ve been there. Helpful staff, and I love how they opened up the tool section so it’s not the closed off maze like they have in some Lowe’s.

Honestly I did not have a great experience here when shopping for gardening supplies… I have had my heart set on planting a garden but am totally inexperienced. Well, turns out I probably new more than the person who was working in the gardening section that day. I don’t like to post bad reviews but I was amazed that when I asked for advice on very simple things, like soil and the types of plants to choose, the employee seemed even more clueless than me and basically said they did not know. I don’t even want to point out the gender of this person because I don’t want them to get into trouble — I think when there are problems like this it’s more the fault of the company and poor training than the employees fault! I will, however, point out that the 40 something woman who rang me up was NOT polite or friendly at all. While not being outright mean, she made me feel uncomfortable with her curt attitude.
Anyway, I think this Lowe’s needs to do more training for their employees so they can actually help clueless customers like me!

This is my favorite place to stop by! I love love love the garden center! Not only do they have a great variety of items for the yard and garden, they also have a great clearance area! Unlike other hardware stores they will sell the plants that require a little extra TLC. Other hardware stores would rather let the plants die and return them to their nursery than to sell them at a reduced price!
Of course, anytime we need an item to repair our home or to do a project for the home, we are always received in a professional and helpful manner by the staff at this site!

The worst place to shop I’ve been waiting for almost 2 and half hours to pick up my stuff that it was bought online and I’m still waiting on them to bring it out and I’m trying to hold of customer service or the manager nobodies showing up

Online ordering was simple. We ordered a new dishwasher and it was delivered the following day. No problem. The delivery guys also picked up the old dishwasher ($ 15 fee)…he also mentioned about possibly getting a rebate back from PG&E or SMUD with the mention of the ‘energy star appliance’and the number on the yellow tag.
With Home Depot you would have to spend $ 396 for free shipping on appliances. But with Lowes it was free shipping or free pick up from the store.
Great service from the delivery guys.

We came in here last Monday to buy a few supplies for the house. Some young idiot worker on industrial equipment was in the middle of the aisle way chatting with some other young male employees. He kept revving up the engine very loudly. My daughter and I had flip flops on, we did not want to walk by this clown. I work in a warehouse and industrial equipment is no joke!

My boyfriend and I came in looking for a few items for our home and left with a fridge thanks to Gerry Sherman. We have been in the market for a refrigerator for a few months now and have not found one we liked untill today. Gerry was extremely helpful through the whole process and we left extremely satisfied.

We love Lowe’s. It is what it is, a big box, chain store! What we appreciate is the customer service that we have experienced throughout the years that urges me to give 5 stars. Upgrading and maintaining a home can be draining and the last thing I want is attitude or carelessness.
Ash, in Flooring, is spectacular! She has an eye for coordination based on products and has helped us make decisions for products that we have been happy with. She knows her products and is willing to go that extra step for customer satisfaction.
Jay is another helpful person in that department as well.
Appliances, we’ve had nothing but great service.
We’ve never experienced an issue when returning products and we’ve never been rushed out, even when we were still there after closing time to finish our purchases.

Honestly, this has to be the world’s most miserable Lowes, at least staff wise.
I’ve been to lots of home improvement stores in my years as I love to garden and do diy projects for my home, but until today I haven’t stopped in to our local Lowes. I honestly regret the trip and I’m glad that I at least got cell phone reception to be able to look up where products would be via the Lowes website or I would have been in there forever.
Let’s start with the greeter, who had her arms crossed and was just glaring at everyone coming in. If she didn’t have an apron and name tag I would have mistaken her for an angry wife waiting for her husband to get done looking at tools or something.
I did get greeted and asked if I needed help by a young man in the garden area, and he was friendly and actually stopped what he was doing to help. Although he did not seem very knowledgeable about the specific thing I needed, it could just be lack of training.
I did ask a guy where something was (he wasn’t with a customer, and he did not greet us or do anything other than frown) and he seemed more annoyed to be helping us than anything. He said, «Uh yeaaah, it’s in THAT isle…» treating us like morons for not knowing where this specific item was. After that I just used my phone to find things. Have these people never had customer service training?
Checking out was slow. Again, no smiles, just more workers who seem extremely annoyed to be there.
Maybe I just went on a bad day. Maybe they all had a morning meeting where they got yelled at, or who knows, maybe all the staff (minus the decent one in the garden Area) woke up on the wrong side of the bed. But guessing from other recent reviews, it looks like it’s just on par for this store.
Get it together, Lowes of Elk Grove. Your store is a miserable place to shop!

I really dislike this Lowe’s. Every time I come there as a female you get no help! Everyone wants to tell you were something is but no one will show you which is not what I’m used to because I get personalize service when I go to Home Depot or if I go to a different location. it took me 40 minutes to walk around the dang store to find lightbulbs to fit my Florissant light and find some tape because my bathroom flooded in the remodeling it. Everyone wants to tell you where to go but no one wants to show you and even if you’re in their face they’re talking to each other or doing something else but I guess if you were a black female female you get no help at all! I don’t know if it racial or just horrible customer service!

This store (and brand) should be embarrassed about placing an inexperienced and poorly trained staff on the floor handling special orders.
We wanted to replace our pantry door with a glass pantry door. So my husband called Lowe’s and spoke to Steve in the door and window department. Steve told my husband that we needed to bring in the actual door that needs to be replaced as they need to measure the size of the door, location of the hinges and etc. Later in the day, we borrowed a truck, unhinged the door and drove it to Lowe’s per Steve’s instructions. Once we got there, the staff on the floor named Lee was completely clueless as to what we wanted to order and he kept asking me if I wanted French doors, then if I wanted a glass door, then insisted that I get the glass door with the stacks of books on it (Really? Why would anyone want a library door on a pantry???), and then again what door I wanted after telling him AND showing him the specific glass pantry door. He later corrected us that we didn’t need to bring the door in and measuring the door was not required PLUS whoever told us that was completely wrong. Of note, he said he’s only been working there for 2 weeks. Well, 30 mins in the guy looked stressed and basically a lost puppy in the deep sea. My husband asked me if I trusted this guy as he was obviously clueless as well as a bit delayed, in the nicest way. So off we went with our door back to the borrowed truck… but my husband stopped a manager and told him exactly what happened. The manager called Lee and told him to call another Lowe’s so that they can guide him on how to special order the door AND that he needed to measure the door! Well, thank you!!! We pushed the door back to Lee and 45 mins later he supposedly ordered the door and told me it was free shipping but couldn’t change the order to shipping. So I went in front to pay for my order and asked the cashier to double check that it will be shipped to my house. The cashier checked and said shipping was $ 79. Of course, I immediately corrected him since Lee told me it was free. FALSE INFORMATION AGAIN! The cashier corrected Lee that shipping on orders are $ 79 and why did he tell a customer that it was free. Whatever was said over the phone the cashier told me that Lee didn’t know what he was talking about… so I said just keep it as pick up. Paid $ 320 and told me it should arrive in 10 days and they would call me when it’s ready for pick up.
10 days plus 2 days later I received a call from Lowe’s telling me to call them at my earliest convenience regarding my pantry door. I called them right back thinking, «Wohoo! I’m finally getting my beautiful glass pantry door!» NOT! After 2 attempts (they hung up twice & confusion on their end), I was told by Steve in the door and window dept (where were you when we needed you?!) that my order which I had already paid for was somehow returned and purchased but that it had not gone to the vendor. WHAT?!! Please explain!!! I told him exactly what happened with the poorly trained and clueless Lee and that I demanded free shipping to my house and free return to the store should the measurements on are inaccurate (remember clueless Lee? We can’t trust him!). My explanation was that Lowe’s failed poorly on many levels regarding this order. Steve said yes to my requests and he said he’ll call the vendor to pace the door… and said bye. WOW.
What does that mean? When am I getting my $ 320 beautiful glass pantry door that I’ve already paid for? I only got a receipt and the absolute worst customer service for $ 320. Where’s my door Lowe’s? Someone please call me. I’m scared to step into this store again.

Hmmmmmmm… I havent been here in a long time and I think I remember why. You cant find anyone to help you and when you do they dont know anything about your question.
I went a couple of times this week. One of my visits I went for blinds. I had to ring the bell and someone came. I asked if he knew about blinds and if he was a pro with blinds. He said no but I am sure I can answer your question. I explained and quess what? He didnt know and had to call someone else to help me. Now I am standing there for about 10 – 15 minutes. I saw him and had to ask. Am I waiting for someone to come back from lunch? He said yes but another person will be here to help you. Another 10 goes by and finally someone comes and totally ignores me! I walked to her as she was texting on her phone and asked, «did anyone tell you I was waiting» she said yes but I didnt see anyone here! OMG! I was standing 10 feet from you! Now I have someone who know about special order blinds but she is yawning so much she looks and sound like she needs a nap! I finally got my answers and have to go back and order them. Not looking forward to it at all.
So in the end they are the best place to go for special good priced blinds but good luck find a qualified person to help you!

Very pleasantly surprised!
Much better selection than BOTH Home Depot and Orchard Supply. Helpful and courteous staff and much better selection?
Bye bye Home Depot… Hello Lowes! My new 1^st stop shop for all of my hardware needs. Yes, for me it will be a farther drive but… if they have what you need, why waste your time at Home Depot?

Went into the store on Nov 8 the buy a clothes dryer. Found one, paid for it and made arrangements for delivery on Tues the 10^th. They were supposed to deliver it and hook it up before 5 pm. They arrived after 6 pm while dinner was being prepared. Blamed it on traffic, etc.
When they were hooking the machine up they realized that the air vent hole was 4″ and the air vent hole in our wall is larger than that. At no time did the sales clerk mention the air vent hole size. And of course it wasn’t something that I would think about because I don’t buy dryers every day. So the delivery guy said he’d take a picture and send it to the store so they can have them send a different air vent apparatus on the truck the next day.
On the morning of the 11^th I went down to the store to make sure they were going to correct the air vent problem. The clerk said he had no record of any message from the delivery guy. So I went over the problem and he said he’d see that it went out on the next delivery truck which would go out on Thursday morning. Yippee another day without a clothes dryer.
Around 8:30 I got into bed and was falling asleep when the phone rang. It was yet another Lowe’s employee regarding the dryer. He said he had received a message that there was a problem. Told him that the problem has been handled and should be rectified the following day. He wanted to know what the problem was. I told him that he didn’t need to call in the first place because the problem is being handled. But what’s the problem? Now he’s being obtuse because I told him what the problem was and he wasn’t comprehending it.
I finally just hung up on him and hoped that he got the message.
The part wasn’t delivered until almost 5 pm on Thursday.
I am giving them 2 stars because in 2007 the employees of this store adopted our church food closet. They spent the day building cabinets, laying carpet, painting, putting up a car port and replacing doors & windows. For their kindness and generosity I will always be grateful to the store and it’s employees.

We only come here once a year to buy out Christmas decorations, they out do Home Depot in that department by far. But that is the only thing they do better in my opinion.
They have, hands down the best and most unique Christmas displays and inflatables in town. A very good display makes you get into the holiday spirit.
Unfortunately we have had a lot of experiences with bad customer service. Anything from just asking where to find light bulbs to asking if they offer a military discount was met with a snotty attitude or eye rolling. Enough that we do not come here anymore with the exemption of Christmas.
Wish I could leave a better review :(

Lowe’s, you have lost a long-​time loyal customer for good. We have remodeled two homes and purchased thousands of dollars in flooring, paint and carpet installation from Lowe’s over the past 10 years. Even though Home Depot is closer to us, we have gone out of our way to shop at Lowe’s. NEVER AGAIN! I am posting this to every social media platform that I can find so that others can be warned!
My husband stopped into this Lowe’s on his way home from work Friday evening. He ran into the store to make a small purchase and was in the store for about 5 minutes. When he returned to our car (which was parked at the front of the lot in daylight), someone had smashed the window and stolen a laptop, ipad, iphone, wireless speaker and an encrypted backup drive as well as my husband’s insulin and glucose meter (he’s type 1 diabetic and reliant on insulin). These items were in a bag on the floor of the backseat, not left in plain view. He doesn’t usually carry all of this with him in the car, but at the end of the week, he brings his electronics home from the office.
He immediately returned to the store to speak to the manager. The manager was completely uncooperative and exhibited a complete lack of concern about the incident. He refused to let my husband (or their staff or police) review surveillance video, which would have been our only hope to recover the property. The manager proceeded to tell my husband that his own car had been stolen from the lot before.
Given the fact that the staff at this store has had their own losses due to crime in the lot, Lowe’s has a responsibility to take measures to decrease crime. Even Winco, a grocer nearby has a security vehicle present. Our insurance will cover the auto glass, but not the stolen items.
Lowe’s treatment of us through this crime has given me reason to re-​evaluate my loyalty to their brand. I’ll be sticking with Home Depot from now on.

Incredible service– right from the start.
Bought a new house and discovered previous owners allowed their cats to urinate all over the carpets.
Went to Lowes on a Tuesday Eve at 9pm and by Thursday new carpet and pad installed.
Boycott Home Depot and buy from Lowe’s
Also– 10% off for Veterans.

Came in here to utilize their recycling/​waste drop off bins. Unlike Best Buy, they don’t have a multi bin by the doors for bulbs, batteries, CDs, even credit card recycling.
The first time I tried to use the bins, they only had one overflowing box of used light bulbs and wouldn’t take my cfl tube lights. I still don’t know what to do with those!
The second time, even the bulb box was missing. Bummer. Wish they’d work with manufacturers to give us proper disposal options for things we can buy there that shouldn’t be put in our trash cans or landfills.

We recently stopped by this home improvement store but it’s not a favorite of ours. They can have better prices at times to lure you in like my HB but not me. I know they have tempted my coworker to the point she had purchased new appliances!
They are so much like Home Depot that you better know your prices beforehand.
Another large warehouse store to shop in as well. They can get busy on the weekends so don’t shop here then or you’re stuck here for awhile. Most people have to due to their schedules that sometimes it pays to do it after work.
We were looking for new patio chair cushions but we started shopping too late in the season as we were told they just recently blew theirs out as their stock is very low right now. Sigh, I guess we better wait until next season because now the weather is getting to cold to hang out outside anyway. Darn!
We were able to get some customer service & it wasn’t all that bad as opposed to some other customers who weren’t so lucky.
I suppose if you live closer to this Lowe’s as opposed to the competitor you would shop here first but do know your prices ahead of time or you can pay more money!

I had to stop by Lowe’s to get some replacement parts for a table I will be setting up at my work. I really do hate going to hardware stores as I find them somewhat intimidating. This store however, was not intimidating at all. I was approached by a friendly Lowe’s employee almost immediately when I walk down the hardware aisle.
He helped me find what I needed. And I’m happy to say that I was in and out of this store in under 15 minutes flat. Now that’s what I call good customer service.