Hands and Knees House Cleaning

I totally agree with the post below if there is NO STAR to mark, I would have choose NONE.
I gave this service a try since i read a few good comments with 5 stars, but OMG it was a total disappointment!
I believe all the 5 stars from those reviews were meant for Carrie, the PREVIOUS HOUSEKEEPER. Not for Dory, Carrie’s sister.
Dory was very pleasant on the phone and i was very pleased to talk to her on the phone of her pleasant voice and how much she said she is good at cleaning and loves cleaning… but an old saying said «don’t judge the book by its cover!» it was sooooooooo true! it was a total disappointment.
she asked for $ 75 for the Service and we paid her $ 100. She doesn’t have any materials so we provided everything for her. oh she stated that she doesn’t have bank account so if we pay her check she needs $ 6 more because that is what the bank charges her to cash the check!
this was how my husband described: The moment she saw our home, she expressed: omg i am overwhelmed this house is big! by the time she got to upstairs she couldn’t breathe because she is OUT OF SHAPE!
she didn’t even know how to use the central vacuum or know how to dump all the paper towers that she used into the trash can. I meant, we have a big cover trash can that locates right in the kitchen as normal trash cans would locate… but she didn’t even pay attention or ask for it. she dumped all the dirty paper towers under the kitchen sink! oh she didn’t want to use cloths that we provided she only used paper towers (bounty) to clean.
She kept telling my husband that she is overwhelmed, so he told her that she can skip dusting the blinds… by the time, i got home, the only thing i could say «OMG» but not with IMPRESSION but DISAPPOINTMENT!
The carpet, she vacuumed it like a 10 years old kid, I promised i did not add anything to this. She only vacuumed around where she can stand and ignored all the corners… the patterns from the vacuum showed all the line where and how she vacuumed! as a housekeeper and she didn’t know how to vacuum the house? what this tells you???
The shower, she didn’t even clean, just dusting it. all the toothbrush, soap, lotion, candle holders on the bathrooms’ countertops she just lined them up along the mirrors so she can have more room to clean the countertops but she never put them back the way they were! the mirrors, she left blemishes (we provided Windex).
Anyways, nothing she cleaned pleased me… but her voice talking to persuade me that she knows what she is doing! I thought i found a good housekeeper and going to hire her twice a month along with all the rentals cleaning… but man she blew it! she blew a customer!
I thought hiring a housekeeper to help us reduce stress but this Dory woman added stress to us even more because we were so disappointed with her service! how can a person wants to earn trust and a good business service if she is ONLY good with manipulation to others by her promises?
My advice is to hire those from referrals or legit companies because we will pay a little more, like $ 20-​$ 30 more but with a complete excellent job if not we don’t pay them as they have their own companies.
and I also hope nobody makes another mistake like I did by hiring this housekeeper name Dory who is a sister of Carrie!

Apparently this business was purchased by the original owner’s sister in law and has gone down ever since. If I could give no stars I would. My husband contacted this business to do a move out cleaning service. My husband told her the square footage (1250) and how many bedrooms and bathrooms (³⁄₂). She was fully appraised of exactly what the job would be and we made sure she understood what was expected of us. We have to move out by ⁷⁄₃₁ and needed the place clean by ⁷⁄₂₉ for our landlord’s pre-​move out walk through. We scheduled for her to be there on ⁷⁄₂₈ (we secured this date a week in advance).
The morning she is set to clean (yesterday ⁷⁄₂₈) and be at our house at 10am, she text messages my husband at 8:30am saying she fell in the grocery store the day before and hurt her back. I told my husband to cancel because I didn’t want the liability, but the cleaner still wanted to come and said it would take a little longer than expected, but she was able to come and doing alright. We met her at our house at 10:30am and the first thing she said was «You couldn’t get Grandma to watch your daughter?» My daughter is 19 months and I am 6 months pregnant hence the help we needed with cleaning our old rental. It should not have matter who was at the house as she was supposed to do all the cleaning. She then complained that we didn’t have a vacuum cleaner — I explained the power had already been turned off and service was transferred, but she continued to complain about the lack of a vacuum cleaner. Then she walked in our house and said «Oh wow this is a lot more work than I had thought», even though my husband gave the specifics beforehand. She kept complaining about every little thing, finally my husband told her to just do the bathrooms and we would pay her $ 50 (the original quote was $ 100 for the whole house). Oh by the way she does not have her own cleaning supplies you have to provide everything to her and if you don’t have something that she wants to clean with then she makes you go out and buy it. So she wanted a pumice stone for the toilets and made me go out and buy it before she would start on the toilets. Finally I came back with the pumice stone (not the easiest to find) and after being there for 45 mins she said she was done with the bathrooms. She did not do the floors, we have pictures of behind the toilet where there was dirt and debris that she must have swept there. The shower was not scrubbed, dirt was still in the corners, she didn’t even wipe down the top of the toilets! My husband ended up having to redo the bathrooms and we were out $ 50.
I told her that had she canceled the day before it would have given us time to find someone else. She said that Merry Maids would have cost $ 500 — I responded by saying that would have been easier than being 6 months pregnant with a 19 month old and trying to clean. I ended up calling my mom to help us, and my husband had to trade off with me watching our daughter because I was having a lot of back pain chasing her around. This woman who owns the company now completely cheated us out of money and time to do the job correctly. She complains the entire time! To leave a family on short notice to clean a house is just mean when she should have called the day before and given us time to find a different cleaning service. As she was leaving she stated «You know I don’t really do move-​outs.» I don’t understand this comment because if that was the case she should have told my husband that up front. My husband said she is a completely different person on the phone, and maybe her back did hurt a lot, but she should have canceled and given us a chance to find someone else instead of cheating us out of $ 50 to wipe down counter tops and mirrors in 2 bathrooms. I am shocked someone would leave a family in that position and disgusted at how we were treated and her constant excuses. When I asked for a receipt she said she doesn’t give those out. I question whether she actually reports these earnings to the IRS. DO NOT USE THIS WOMAN!

Hands and Knees House Cleaning is the absolute best house cleaning I’ve ever had! Caree is so meticulous and always goes the extra mile because she cares and she loves to clean! :) She has also helped me with parties and extra detail that I need especially with 3 kids. She spoiled my family and my Mom with her services. Always upbeat and happy and always ready to work when she enters our home! I would absolutely recommend her!!! The best!!! :)
R. Dobbel
Elk Grove, CA

Caree has spoiled me every two weeks with her cleaning. She goes much further than the «extra mile» with her house cleaning. I am always amazed at the places she finds to clean. She is honest, reliable, and has an amazing eye for detail. You would be doing yourself a favor by having her clean your home. I can’t say enough good things about ‘Hands & Knees House Cleaning’. So what are you waiting for? Give her a call today. You won’t be sorry.

Caree cleaned our home for well over a year and did the most amazing job! I am so sad that she moved out of my area and can no longer take such wonderful care of my home. Caree is extremely trustworthy, dependable, and has incredible attention to detail. Not only was everything spotless but she does extra things that make you feel that she really cares about your home. A friend had referred me to Caree. I have had other house cleaners before her and noone ever did near the job that she did. In fact, since she has left I have tried three different house cleaners and cannot find anyone like her– she spoiled me! She truly is one of the hardest working and friendliest people I know! Our whole family misses her.

Thee best cleaning job hands down. You talk about spick and span. This wonderful lady Caree has done such a great job with our house. She knows how to clean! She doesnt cut corners, and she is polite personable and i feel very comfertable having her clean our house. She even decoagulated my dish soap nozzle! Who does that? Amazing! My parents also have their house cleaned by hands and knees and they have never had a better cleaning service in over 15 years! She is so sweet I wish I owned more houses for her to clean!!! I read that other post and it just seems false. I love Caree and i recomend Hands and knees to anyone!