Elk Grove Power Equipment

I have a 3.0 HP Tecumseh mini-​bike and they have been very helpful in getting parts.
However, they don’t do any repairs.

Did not get past the phone call. Wanted them to clean a carb… Oh no. I had to bring the Machine in at $ 70@hr. Wouldn’t give me the time of day. Went somewhere else…$ 40.

I had a recent good experience with the follow-​up service on my DR string trimmer. Rick and staff sell and service quality equipment. They emphasize preventative maintenance, especially gasoline additive and running the equipment at least once a month. Doing this can save one of the most common problems; varnishing of the fuel system which has happened to my equipment in the past. By emphasizing this good advice they are selflessly helping the consumer rather than setting up more repair business. I trust Elk Grove power and they will get my repeat business. Thank you.

Bought a brand new Toro lawnmower with a Kohler motor last year. It has less than 30 hours on it. The manufacture warranties that it will start within 2 pulls within a 3 year period. About 30 pulls into it I got fed up and took it to the local Toro warranty shop (Elk Grove Power Equipment). Dropped it off and a day later they called and told me that it was going to cost around $ 130-​something to fix it because the gas in it ‘went bad’ and turned to varnish which in turn corroded the carburetor and gas tank. I was in shock… how could a carb AND gas tank both go bad in just a short amount of time?
I told them I would take the mower home and order a carb myself and see if I could save a few bucks. I got home, took the carb off the mower (10 minutes), blew some air through the jets which did clear a little bit of junk out (2 minutes), re-​installed the carb (8 minutes), and the mower has never ran better.
I saved $ 130 and didn’t contribute a dime to Elk grove Power Equipment whom could’ve easily done the same things I did and charged me maybe $ 30 – 40 bucks which I would’ve been ok with.
LESSON 1: Stay away from this company. Call around and find honest people that can and want to help you.
LESSON 2: Try to learn how to fix things yourself so you can determine when someone is trying to rip you off or not. It pays to know at least a little about things.
I have been in customer service nearly all of my life and if I ran that company and they were pulling stunts like that, I would fire everyone and start all over with a new crew of thoughtful, quality-​service-​providing people.
I would rate them with less than 1 star but I don’t have the option.
p. s. Today I told this story to my neighbor and she said she took her mower to them for something small and they told her they needed to replace her whole motor for $ 300. She said forget it and took the mower home. After unloading the motor off the truck, she pulled the cord on the motor and it started right up. The mower has been running ever since.

I was in EGPE looking at a Husqvarna zero turn mower. It was a great experience being in the store. I called back a couple days later to see if the mower I wanted to purchase was still in stock. The gentleman on the phone said it’s still there. I told him I wanted to buy it, that I lived 4 miles from EGPE, and that I wanted it delivered. I also wanted the mulcher installed. He said he would have to call me back on the mulcher. Don’t forget I just told him I wanted to buy the mower, and he’s putting me off to call me back. I waited a couple hours and called Jade’s Mower Shop in Galt. He said he could order the mower and install the mulcher and deliver it within a few days. SOLD.
I got a call back about 4 hours after my initial call. He told me he didn’t have the mulcher in stock and that I could get the mower and start mowing without the mulcher. I told him I just bought a mower. He did ask where I purchased it and thanked me for considering his store. i’ve lost patients with services these days. I would never make somebody wait that said they want to buy something. That person would be on the top of my list. I know there is a lot that goes on in a business in a day, and people at the counter are right in your face, but he just lost a sale when all he had to do was look in his inventory and tell me he didn’t have a mulcher and that he would order one for me. He would have sold me the mower.