Elk Grove Party Rentals

I rented two coffee urns for my Dad’s 90^th birthday. Renting them over the phone was easy enough. My daughter picked them up on a Friday morning. They open at 8:30 am. She was there shortly after and went inside and stated what she was there for. They instructed her to go to the back of the building for pickup. She said it was a total mess behind the building, but managed to find a parking place and finally after a 15 minute wait for an employee to even appear picked up the two coffee urns. I was the one that returned them on Monday morning. The back of the building was such a mess with supplies everywhere and cars parked any which way I had to wait 10 minutes to pull up to the door. Finally at the door and a VERY slow employee finally comes to where I’m standing with the two coffee urns, after waiting almost 5 minutes — and I was the only customer back there in that mess. He takes the coffee urns into the building and it’s another 5 minutes before he brings my receipt back with the word «returned» scribbled over the front. Today (Wednesday) I get a call from the company stating that I still hadn’t returned the coffee urns! I stated I most certainly did, that I returned them first thing Monday morning at the back of the building as instructed and gave them to an employee who marked my receipt «returned». Could I describe the employee they ask? Really??? I did describe him and they said they would note my account. We will see where this takes us… Next time I’m getting another rental place or just buying what I need out right. It has to be less of a headache that dealing with this company and the sloppy way in which they do business.

Absolutely horrible experience. They rented stained soiled napkins that we would never think to serve to guests. The owner refused to refund us any money for a product that was unusable. She was extremely rude and did not care at all about making things right. We were simply asking for a refund of our unusable napkins. The quality of the product is reflected in the presentation of the store. It has horribly stained carpets and smells very strong of mildew. It is a mystery to me how they remain in business. We really wanted to support a local business and are disappointed that we won’t support this one ever again even for free. One star is generous to describe our experience.

Excellent experience with them they were very
Helpful and knew exactly how to help me for my party. They get the job done!

WARNING!!! The worst service ever!!! I should of read the reviews before calling. I spoke to the owner this morning to rent napkins for my daughter’s graduation and she was very rude and unprofessional! Not helpful at all! I told her I was taking my business elsewhere and she hung up on me! I’m giving her one star because I feel sorry for her that she is so unhappy with her life and she has to take it out on others!

I don’t even want to give this company 1 star. The owner is beyond rude, unprofessional and has no idea what customer service even is. This woman tried to treat my volunteers the same way she treats her employees, absolutely NOT! On top of this treatment, they show up without some of the items we requested and have paid for without ever telling us they would not be bringing them and then saying we owe them because she counted herself and knows exactly what she gave us despite ever showing me an inventory sheet. They showed up almost 2 hours later than the requested time, two of the employees were smoking at the venue before even setting up– mind you the venue happened to be a high school in which it is prohibited by state law to smoke on a school campus. I will never utilize this place and highly suggest anyone thinking about using this place for party rentals to go anywhere else.

Great service and quality rentals. We reserved 5 round tables with umbrellas and chairs. Quality of table and chairs great and all very clean. They delivered to our backyard. Would do service with them again.

The only reason I will give this company 2 stars is for the 2 nice employees working that had to deal with there rude boss!
The owner is as stated in MANY other reviews a very rude women with no manners or customer service skills what so ever!
Our canopy rentals took a crew of 8 more then 4 hours to set up do to lack of organization skills by the company. These same canopies in previous years by a different company took half the crew and half the time. Unfortunately I don’t do the booking for our yearly event but I promise this company will NOT be called for next year!

My wife rented from this place for my five year olds birthday party last weekend and the process of pickup and drop off went fine, we only rented a few tables and chairs. The guys that helped me were nice enough and the tables and chairs were beat up but fine. THEN, today I get a call from the owner Linda Hall. She accuses me of buying stuff online with her credit card and is going to turn me me into the police. I freak out but I try my best to figure out what the heck she is talking about since I have no idea what she is referring to. She does’t tell me anything other than her name and doesn’t mention she owns a business so I think this random woman has called accusing me of theft. After 10 minutes of trying to tell me what I charged her credit card with, she then asks me if I rented from her business ELK GROVE PARTY RENTALS… I said yes, she said «oh, sorry, that was the charge» and hung up… SO LET ME GET THIS STRAIGHT. you call me, accuse me of credit card fraud, tell me you are going to contact the police about me, figure out that you don’t know how to properly research a charge that I PAID FOR, not her, realize your mistake and hang up. This owner LINDA HALL, attacked me for being a customer and now I will be detractor for her company. How do people like this run a business, especially when all her reviews are 1 star?!

I will agree with every other 1 star review on here. The only reason we have rented from here is because they are the only large rental place in Elk Grove but now I’m pretty sure renting from anywhere else regardless of distance would be worth it just to save myself from the headaches.
To start off the owner is beyond rude! Asking a question or even coming in to pickup my order and she feels like I have inconvenienced her. Don’t try to call because she has even worse customer service skills over the phone.
Actually want to pickup your rents. 95% chance it won’t be pulled so you will have to wait… And wait…
Then the staff will most likely not even help you load it. So bring your own team.
Al I can say is go anywhere else!

This is my 2^nd year renting through Elk Grove Party Rentals for Thanksgiving tables, chairs & linens. I’ve placed my order online both years. Last year I picked up my order with our truck. My friend and I loaded 4 large tables and 30 chairs ourselves onto my pickup. When I asked for help from one of the warehouse workers I was told I should have «sprung for delivery service». So this year, I decided I would pay the extra $ 60 delivery fee and have it deliver to my home in Elk Grove. I repeated the same online order I did the prior year on 11÷13÷14 to have my items delivered the day before Thanksgiving. I paid in full and my credit card was charged $ 210. I called the week of Thanksgiving and asked for a time window for my delivery and was told anytime between 9 am to 4 pm. I took off work the day before Thanksgiving awaiting the delivery & to prepare for my party of 40. At 1 pm on 11÷26÷14 I called and spoke to Linda and asked if they can give me an estimated time and confirm my reservation. She confirmed my delivery would be between 4 — 5 pm. Again I waited patiently. At 4:45 pm there was still no delivery so I called EG Party Rentals again and spoke with Linda. She stated all the deliveries were done by 2:30 pm. I explained to her that I have been home all day and no one came with a delivery. She was very argumentative and not apologetic at all. Telling me that my delivery was already there and to check my backyard. I obliged and checked and continued to confirm with her that nothing had been delivered. I placed my order several weeks in advance and provided her with my confirmation # and also mentioned to her that SHE just confirmed my delivery at 1 pm earlier that day. She then proceeded to tell me she couldn’t find my order, and she confirmed a different Garcia that also had a delivery that day. I remained very calm and professional and told her that I had paid in full and need my delivery as I have 40 people coming for Thanksgiving with no place to sit. She told me not to get upset that she will look into it and get back to me. After calling back a third time, she confirmed that my delivery was never pulled and that she would «go ahead and accommodate me and have her other employee deliver my tables & chairs EVEN THOUGH the delivery drivers went home for the day.» I run a local business in Elk Grove. I understand people make mistakes and things happen. However, not once in my communication with Linda did she apologize for their mistake, or making me wait until 6:45 pm that evening for my delivery that was promised by 4 pm. (I was up until 10 pm setting it all up.) Never once did she show any kind of compassion or offer to discount my rental or delivery. She was argumentative, insisted that my delivery was already there and insinuated that I was lying about it. This is some of the worst customer service I’ve ever experienced. I tried to support our local Elk Grove community and that is why I reserved through them. I should have read the previous Unilocal reviews. Lessoned learned… next year I’ll be renting from a different vendor needless to say!

The store itself is nicely setup but what you see is not what you get and it smells like cat urine. I spoke to Charles who provided me with excellent service and let me know I can modify my order in the event I needed to add or delete any items. Today I picked up my order 4 tables, 4 table cloths and asked for my chair order to be modified from 40 chairs to 30. They will modify the order but no refunds. The tables had mud on the legs, the chairs are dirty so I’ll be stopping and purchasing magic erasers to clean the filthy things and the table cloths are soiled with obvious grease and food stains. Just what you want to do the day before Thanksgiving right? I called to ask to see about purchasing chair covers and going with a cheaper chair rental to off set the cost and time cleaning the chairs but they couldn’t guarantee that the chair covers will be clean but offered the black chair covers I mean those should look cleaner. I asked at least refunding me for the table cloths but oh no I will get store credit. AS IF, I will ever go back to this rental!!! So here I go back once again to see if it is even possible to get 4 clean white table cloths from this company. So very disappointed.

Horrible customer service. Owner lady is rude and disrespectful. She didn’t even honor my 10% Unilocal check in because she said she knew nothing about it. I showed her my phone with my Unilocal coupon and she still didn’t honor it so cancelled my $ 200 order and took my business somewhere else. Her reply: I’ve been here for years and you won’t find china as nice as mine. I don’t need your business!!!
Ok let’s see how she does in the near future.

I rented 650 plates for an event wheni went to pick them up they loaded them in the car when I came back the owner was the only one there and she refused to help me unload the truck I had to sit there and unload 650 plates all by myself she complained about not having enough time to count her dishes so I ofered to help I had 3 broken salad plates I brought back the pieces and everything. I asked her for help she said no she does not need to help me because she is a business owner and this is her business I asked her if she can start counting so the process will be faster she refused instead told me to shut up I replyed with an excuse me I’m the customer she said she does not care again screaming at me about being the owner not once did I raise my voice or get out of my character I was polite and respectful. I continued to unload my truck with her watching and screaming for no reason she threatened to call the police on me cause I unloaded some dishes and places them right out side of her ware house doors so to resolve conflict I placed them inside I signed for my order and left. because I wanted to complain to B.B.B I turned around to go get a copy of my receipt when I pulled up in the back of the warehouse the same lady was out side helping a woman of her same race with her dishes from the back of her truck when I got out of my truck she screamed she was going to call the cops I said why I only need a copy of my recipt I do not understand why she would want to call the cops on Me for nothing but she gave me a copy of my receipt anyway. I started to cry cause it then hit me the reason she did not help me not once is cause I was of color I am puerto rican black and cuban I took this whole experience in with a grain of salt I am 23 years old and always been in a blended family I have never experienced racism ever in my life but it does excist. Thank you for listening to my story..

I reluctantly used them again… first the place smells like dog urine. 2^nd they just refer to use other places even though I have rented the items from them before.
Unreliable, don’t really want buiness… please just shut down if you don’t want to help your customers.

Listen to the reviews! The owners of Elk Grove Party Rentals and their products do not deserve your hard earned money! Horrible customer service, stained tablecloths, and dirty chairs. My advice — take your business elsewhere.

I can’t stand calling this place, they are so rude. IF it wasn’t for it being the only large rental shop in Elk Grove I would go else where. The service is horrible. Every time I call about every 3 months (wedding planner) the owner is rushing me and/​or my staff.
They appear to go through staff like water, because ever time I call it’s some else, however they still have the same crapy attitude or they know nothing about the products I need to rent.
The only reason for the 1 star is for the location and enough products for every event.
I hope their service gets better!
Thanks

DO NOT RENT FROM THIS COMPANY, EVER! I rented chairs and tables for a party. The table are pretty standard, however the white linens were stained and the resin chairs were completely dirty. I spent 90 minutes scrubbing dirt and soda off of the 32 chairs. I called after delivery and left a message on their machine, with no return call. I called a second time early Monday morning and again later that afternoon. On the third try, Linda the owner picked up. I explained I have left her a couple of messages, and that the chairs and linens were dirty. Her response was «well, we don’t have time to clean them.» Are you kidding me! She was extrememly rude. When I let her know how rude she was, she just snapped SCREAMING at me on the phone. It was almost comical. She was unapologetic and acted as if she could care less. Horrible customer service, horrible attitudes, never, never never rent from this place! I have never experienced a service industry that treats their customers so horribly. Linda needs to retire!

Yes, i read the reviews. Yes, i took the risk. AND I SHOULDNT HAVE! The receptionist was friendly but that’s the only nice thing i have to say (justifies the 1 star)
The day before my wedding, i ordered 130 chair covers, 150 wine goblets, and a champagne fountain. Of course they only gave me 126 dirty chair covers (which i was forced to use because it was the day before the big day). 2 glasses were shattered, half of the champagne fountain didn’t work, and the delivery driver tracked mud all over the room delivering everything. I called the owner and she argued with me saying that it was impossible. They always bundle their chair covers in sets of 10. BUT THERE WAS A SET WITH ONLY 6 APPARENTLY. I also told her about the wine goblets and she gave me more attitude asking for exact number of wine goblets damaged because they aren’t going to come back a 3^rd time. Instead of apologizing she gave me a hard time about how her drivers just left and she wanted me to drive 45 minutes out of my way to pick it up. I PAID THE DELIVERY FEE FOR A REASON!
I WILL NEVER RECOMMEND THIS COMPANY AND I AM FURIOUS THAT THIS TOOK PLACE. DO NOT USE THIS COMPANY EVEN THOUGH THE PRICES ARE CHEAPER. You get what you pay for!

Despite many poor reviews, we took our chances on Elk Grove Party Rentals for our wedding. Terrible idea. I wrote a huge review with all the details and then figured no one would read it, so I’ll make it simple:
If you want terrible, unprofessional, incompetent customer service and YOUR ORDER DELIVERED ON THE WRONG DAY, then go with Elk Grove Party Rentals. Shameful. Not sure how they’re still in business. Steer clear!!!

They will ruin the mood of your party. Customer service is ghetto, classless. Bait and switch. Priced it but switch it when on arrival. Anyone who rents has some sort of special occasion yet they have these morons trying their best to ruin it with their attitude. Before the party everyone here was disturbed because if it. Everything was paid for setup/​installation. They get here, «you didn’t pay for this or that» with an ATTITUDE. Same bs when they came to pick it up. They expect a mom to fold 200 chairs!!! That chubby old man needs to cool down or find another job that’s not people related.
Not only that, they left their crap for 4 days wtf!!! We seriously regret having those type of people near our private residence; let alone inside our yard. The good reviews must be fake. No way in hell you can give it more than 2 stars. Rent elsewhere. Dime a dozen rentals. Deal with one that’s got class!!!