Elk Grove Overhead Doors

Made my day!!! I can not explain how amazing their services and knowledge are. John was quick to respond and came and fixed my garage in a matter of minutes. It was off track and bent and just a mess. John got here, and like magic it was all fixed and better than before. So lucky to have such a wonderful experience!!! Thanks John!

This company has the worst customer service and «lifetime» warranty in the business. I would not recommend their services to anyone. Their service technicians do not know how to troubleshoot and repair the products they sell. Save yourself the time and frustration and find another garage door company.

John and his crew worked fast to get my job done. I had them install new posts, new hinges, electric gate opener and a new garage door. They are all professional and honored the original written estimate.
The electric gate/​garage door makes my life much easier… Well worth every penny I paid this company.
Thank you again!

My garage door started hesitating and then stopped part way. I was afraid of getting the cars stuck in the garage (I know there is manual ability) so I called our local business. They sent Brandon the next day and he serviced BOTH of my doors in about 20 mins. Adjusted the motor on the one and greased up everything on both. Super Pleasant, Efficient and Priced Right!

Our garage door broke about 7 p.m. on a weekday, and my car was stuck in the garage with no way of manually opening it. Worried that I would not get to work on time the next morning I called Elk Grove Overhead Doors and was surprised and pleased that they answered at this time of the evening. Dawn was so sympathetic and helpful. She immediately took my information, asked specific questions about condition of door, and said she would try to get a technician to my house very early next morning to fix door so I could get to work on time. She called back within the hour and had Brandon scheduled for next morning. Brandon arrived before 7 a.m. and had the door repaired by 7:30 a.m. He was on time (even a little early), polite, helpful, and their price was pre-​quoted and reasonable. It was so nice to deal with both Dawn and Brandon, helping us out in a very stressful situation, and giving us such fair, prompt, and good service. It is really nice to deal with a company that genuinely seems to care about its customers. I would highly recommend them. Thank you!

Had a horrible experience with these people. Went in to pick up a new garage door remote that the receptionist, Dawn said would be ready. When I got there, she treated me awful. Someone like this should NOT be the receptionist and the first impression of the company. She was so rude and condescending from the minute I walked in the door, and she refused to help and look up in her system our info. Finally on the 4^th time of me asking her, she did. She kept saying she has no idea what I’m talking about. Come to find out later, SHE is the one that my father spoke to over the phone a week ago and told to come in to that location to pick it up. I have never been treated so awful for absolutely no reason at all. Disgusting! She realized she was wrong later and called my Dad to apologize. Not sure if she was having a bad day or what, but this woman needs a serious attitude adjustment… especially working with the public!

We were in need of a double spring replacement and had been given ridiculous quotes by another door company. I called Elk Grove Overhead Doors and was greeted warmly by the lady in the office. She gave me a much better quote over the phone without the BS sales lines that I had been given by the other company.
She scheduled a tech to be at my house the following day between 12:00 — 2:00. The tech showed up at 12:15, confirmed what needed to be done and got right to work. He was very personable and answered all of my questions. 20 minutes later he was done and my door was working smoothly.
I would definitely recommend this company to others needing work on a garage door.

They are amazing. Great family owned business with excellent customer service. It was a fast, easy and hassle free experience.

I had some springs installed, and the installer also adjusted the settings on my opener. My door now sometimes reopens itself after closing. I called them to ask if they could come back out and they said in three days. I said it’s urgent and mostly likely their mistake, I’m stuck at work and not sure if my door is open. They said if they come after hours it would cost me around $ 150. Mistakes happen, but that’s a poor way of handling the situation. First time customer and last time customer.

We had our garage door opener replaced by this company, and were pleasantly surprised when they arrived early for their service call. The guys were forthcoming and nice. They finished replacing the motor in under two hours. We are thrilled with our new opener and sensors. It’s so efficient and quiet! The only thing that I have to complain about is how expensive their labor was! Yikes! Wish I knew how to fix things myself so I could have pocketed that money!

Recently I had a garage door come off the railings. I called this company and a young man came over within 90 minutes. On inspection he found my garage door to be in a very unsafe state. Instead of replacing just the springs and gear, I went ahead with a brand new garage door. We were impressed with the speed and professionalism of the installer. Just over a week later, the garage door stopped working and was stuck in a neither open or closed position. It seems maybe one of my kids closed the door on something and got it hung up in the cable. I was out at work and my wife and kids were home alone. The company aren’t open for regular warranty work over the weekend but on finding out my wife was home alone without a secure garage door, the owner himself came out and repaired our door on the Saturday evening. Of course I would recommend this company to anyone. Thank you for helping us out and going above and beyond.

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Simply, they are awesome. Not only had I had a very positive experience with them about a year ago, but the most recent experience was beyond that. I was in a real dilemma recently. I needed my garage door replaced — and quickly (I don’t want to get into why) They must have picked up on how distraught I was, because they came out the very next morning and replaced it. Wow! And of course, that experience along with the first was wonderful. I can’t thank them enough. I hope they read this and know how grateful I am.

I was the victim of vandalism. Apparently it’s cool to toss your body against garage doors now and destroy them. I hope whoever did it dislocated their shoulder! The cars were stuck inside the garage so we were in a bind. My husband called a vendor he had previously worked with and received a quote. I asked him to call at least one other vendor and ask some more questions and we ended up with Elk Grove Overhead Doors. They stopped by to take some measurements and were back shortly to install a new door. This all happened within a few hours of our call. Zach and Joe performed the service and were very courteous and quick. Thank so much guys! Love supporting a local company too!

AWESOME service. The spring broke on my roll up door. I called at 4:00 and Chris showed up an hour later and replaced the spring in 30 minutes. What more could you ask for. I’ll recommend them to all of my neighbors!
Thanks Chris!

If you need anything for your garage door, these are your guys! I called for an opener to be installed at my mother-​in-​laws house, the provided the best price, same day service and an amazing installer, Chris. I just called for them to come out to Roseville to replace a door spring, they beat everybody’s local price on that too!
Thank you to John and Chris for providing impeccable service with a smile and appreciation for the business.
THESE ARE THE GARAGE DOOR GUYS!!!

I called on a Monday at four in the afternoon and the owner had a technician come by on his way home. He arrived and had the springs on my door done in fifteen to twenty minutes. Great customer service awesome technician. I wish there were more companies in the Sacramento area that care for the customer like this place. Good prices and awesome service. Search no further and give them a call!

FAST, RELIABLE, AND GUARANTEED!
A short story about how I found this company:
10 years ago, my contractor apparently installed the cheapest garage door and opener he could find. While the brand «Overhead Door» is traditionally a great brand, however the door I own has been discontinued (no surprise), so when I started having problems with the rivets after 6 years of ownership, I was out of warranty (so much for limited lifetime) after the 5^th year. The contractor must have subcontracted the door installation out to THIS company, because when I called a local handyman who couldn’t do the work, I found an emergency phone number sticker on the garage door: Elk Grove Overhead Doors. That was 4 years ago. Since then, they’ve had to come out several times…
What I like about this company:
(1) They have an actual 24-​hour customer service phone number, not an answering service.
(2) The staff and crew have excellent customer service and schedule around my working hours.
(3) They are fast, reliable, upfront about product options, product reliability, and repair costs, and their work is guaranteed.
(4) When a rivet broke 4 years ago, it took them 5 minutes to fix the problem, when a rivet broke the second year in a row, the technician remembered me and replaced the rivet with a nut/​bolt, I have not had any problems since.
(5) When the spring broke, I was amazed that the door was extremely heavy, must weigh over 200 pounds, and there was no way of getting it open again. The first thing they asked me was whether or not the car was inside, lucky for me no, but if it had been they would have dispatched someone right away. By the way, the techie opened the door with the strength of a fireman, no problem.
(6) When the garage door opener went out last year, they came out and told me it was time to replace the cheap brand originally installed, so we talked about what I wanted (keypad, multiple remotes, and auto closer) and gave me several options within my price range. They placed another emergency phone number sticker next to the key pad inside the garage. Which is how I found them in the first place =D
After 4 years of loyal service, I have never been unhappy with their work or their prices.

Amazing service. My garage door broke and I could not get out of my garage. They were able to come to my house in Sacramento within a few hours from when I called. They were very polite and finished in about 15 min!