Elk Grove Orthodontics

Dr. Rollofson and his staff are so awesome & friendly! I had palatally impacted canines that had to be pulled down/​straightened out and they seriously accomplished the impossible. I love my smile so much and appreciate their patience with my stubborn canines. Thank you for everything!

I don’t know if orthodontist offices are allowed to treat a minor without an adult’s consent, but I do know I never provided a verbal authorization much less a signed contract regarding payment. I live in Virginia. The first billing came with a letter explaining my mother took my minor son to this office, had some work done, told them to bill me… and they did! I called the office immediately. There wasn’t anything to explain. It seemed obvious that their office completed services before securing financial responsibility. I thought it was taken care of after this first call. However, their billing representative did not handle the phone call professionally nor with empathy. Instead, one month later I received another bill. We’re going on three days now and I’m still awaiting a return call to the message I left.
I can’t speak to their quality of work, but no matter how good it may be, I couldn’t imagine it’s worth dealing with a billing department this difficult, uncaring and unethical.

Dr Rollofson is an excellent orthodontist. He is brilliant with a great bedside manner. He provides options and clearly explains the pros and cons so you can make the best decision. His staff are also incredible. They provide a comfortable and welcoming atmosphere to all the patients. I recommend all of my friends here for their orthodontic work.

Love coming to the Elk Grove office! Eveyone is always super friendly ready to help with a smile! Great office and extraordinary work!

From two patients :)
Dr Rollofson is funny, and is really fun. Also, he is really good at his job. He is effective, and always has the answer to all of anybody’s teeth problems.
Dr. Rollofson is awesome and really knows what he is talking about. He cares about his patients and answers all questions that anybody has at any point. Overall, pretty awesome.

Being in the dental field myself I have heard great things about Dr. Rollofson, and I was very impressed when I took my 8 year-​old son into his office this last week. He is so personable and upon meeting him you can tell how knowledgeable he is. I also loved the atmosphere of his office, all the assistants were very friendly & there is a very positive/​upbeat vibe to the office which I believe helps the kids be more relaxed about going through orthodontic treatment. I would definitely recommend his office to my friends and family, and I’m very glad that my son is seeing him for orthodontics :)

Your Review
I love this place! Excellent service, friendly and fun environment! Everyone is always smiling with a positive attitude. I have had the best experience at Dr. Don Rollofson office! I definitely recommend him to anyone who needs ortho services!

Not satisfied with my teeth for the longest time, I decided it was time to get braces– or at least what I needed, a quote «for» my braces. So as I searched for a few locations, I decided to visit this establishment shortly after my quick over-​the-​phone-​appointment and what was called in for a free consultation. Received a nice welcome and patient information paper to fill out in the mail a few days after. Not a bad way to approach a new patient.
The day came and as I arrived to office, there was nothing but all smiles and friendly staffs. I immediately felt welcomed, but was anticipating on behalf of my consultation. I was taken in after a few minutes later and was seated by an assistant. She helped me for a few minutes, until Dr. Rollofson came quick to introduce himself. He was very nice and informative but also, left out the prices of the x-​ray exams and impression fee. Nope, did not mention anything. Nothing about prices whatsoever even after having a 10 minute conversation with him. And before our conversation ended, he asked «If you have time, we can actually go ahead and start your X-​rays and impression right now». Not knowing or informed that it was a separate service, I agreed and went along with the x-​rays and impression. The assistant came back and asked me if I wanted to start with my x-​rays since I’m free, to then follow up with the next appointment about the prices. Here, again, I assumed the x-​ray was included and was part of the free exam since she also did not mention anything about prices. That was, until I checked out.
I left my chair and came up to the counter to sign out. The staff that helped me said, «Ok, would you like for this payment to be billed to your home or did you want to pay today?». Stopped in my tracks, I responded, «I’m sorry, what did I have to pay for again?». «Oh I’m not sure if you were told about the x-​rays and impressions, but it is $ 195», she said. Confused, but still patient I said «Absolutely, NOT. And no, I was NOT informed about the $ 195. I was NOT told that that was how much the x-​rays and impression were going to be». The staff then said «oh…yeah, it’ll be $ 195. Do you have dental plans of some sort?.. I hope you do so that your dental plans will cover you.». And when I left, I was very unhappy.
Perhaps, I didn’t come in there and reminded them of my free consultation and that a quote was ALL i needed, nothing more. I wish I wasn’t misinformed about the information given by two people, for an unplanned $ 195 visit is not cheap and as I was just not ready to just cough up for that x-​ray. But what can I do now that it’s been all done and said?
Nice Dr. Nice staffs. But don’t think I’ll be returning to a place full of unicorn, rainbows, and puppies coming out of the Dr’s mouth every time he speaks. Sorry, not looking for that. Just looking for a place that’s more straight forward with all the services and a list of prices in front of my face like an in-n-out’s menu.

Dr. Rollofson is AMAZING! Our eight-​year old has a cross bite which is apparently very challenging to correct. We met with several orthodontists before a friend referred us to Elk Grove Orthodontics. While other orthodontists proposed very invasive (and really expensive) methods to correct it, Dr. Rollofson has done miracles with no invasive procedures — just a retainer! We couldn’t be happier with the results that he has achieved. The staff is also amazing and great to work with. We appreciate their honesty, flexibility, and genuine care.

My husband (a dentist) referred me to Dr. Rollofson to correct my overbite. I was quite skeptical at first, but Dr. Rollofson’s expertise has made an amazing difference in my smile much faster than I ever thought possible. Plus, going to this office is actually fun. Everyone is so upbeat and friendly and personable and Dr. Rollofson is a warm and funny character! I cannot recommend this office highly enough!

I have been going to Dr. Rollofson for at least the last 10 years. The staff creates a wonderful office environment! I also love that they are very involved with the community. He knows his stuff and is there to help you. It’s apparent that he cares about his patients and the work he’s doing. I trust and respect the work he does so much that I will not see anyone else, even though I now live on the east coast. Whenever I go back home to visit, I make sure to schedule an appointment! Dr. Rollofson, his technicians, and the front desk all do amazing and I would not recommend anyone else! He’s the guy to go to!

I have known this Dentist before I had kids since he put both my brother in laws braces. Now that I have kids of my own and we decided to come here. This place is one of the best dentist ever. The girls are so friendly up front and very accommodating to your schedule. The office is fully staff and they never take short cuts with you. Everyone is great with kids and adults patients. They been around 30+ years and that goes to show how great they are with their patients. I would recommend this place to all my friends if they need and orthodontist in Elk Grove. Actually we ran over a family friend that moved to Fresno this morning in the lobby. She said they drive all the way here to continue to see this place for all her kids dental care because they build a lasting relationship here. That’s insane dedication if you ask me. Last thing, he recently open up a new clinic on the Vintage Park area.

My braces just came off today after 2 years and I’m very impressed!!! I’m thrilled with the outcome and Dr. Rollofson’s team. So glad I decided to get braces and chose the best orthodontist to help me achieve the results I’ve always dreamed of!!!

3 years ago I was referred to Dr Rollofson by my sister. I was really thinking it’s gonna be close to impossible to get braces since i had 6 implants. Meeting Dr Rollofson had given me back my confidence to smile again. He was always up to the challenge that my stubborn teeth gave him. Always positive and smiling and professional. The support I received from his staff is great. :-)

Dr. Rollofson and his team have been in Elk Grove for over 30 years and created great smiles for years. I had my braces when I was younger, and people comment on how great my smile is all the time! His staff is also fantastic. They are always so bubbly, approachable and well trained. He is great with Kids and adults alike (there are always both in his office). I recently lost my retainer and they got me right in to make a new one. Easy! Thanks Dr. Rollofson!

My son has been through 10 mouth surgeries due to Dr. Donald P. Rollofson’s errors. On a scale of 1 to 10, ten being the highest he would be a negative twelve (–12). I would not refer anybody to this orthodontist .
I am forced to give a star because Unilocal has nothing lower than one star.