Cooks Collision

These guys were referred to me by the VW dealership and I understand they are their go to for body work, paint, and detailing. They’re facility looked first class as was their service. I can see why VW uses them. I had a minor surface abrasion and they fixed my car up in record time. I’m glad to know of them… top notch all the way!

Excellent customer service Alveen. Honest and straight. I would recommend this place to my friends and relatives.

Alveen Gideon is one of the best guys i got to meet at this loaction. He took care of me from the beginning to the end. I took my G35 to get an estimate on body work and left satisfied knowing i was in good hands. His service was outstanding. Receptionist was amazing too! I would definitely recommend taking your cars here to get repairs done! Go there and ask for Alveen and im sure he will take care of you

My new Subaru was hit and I contacted Cooks Collision. Robert was great. He took care of everything. I had no problems with the other drivers insurance, because he handled everything. The other insurance company wanted them to just fix and repaint my door and replace the molding. Robert fought t to get the door replaced. The car looks like it did the day I drove it off the lot.. Went to two places before Cooks. Glad I chose them.

I’m so happy I brought my car to this shop! They were super helpful and had amazing customer service! Every step of the way, Alveen made sure that I was aware of what was going on with my car and checked up with me on any updates. The week I brought my car in there was a shortage of rental cars around the area that my insurance company would cover. On my way to bringing the car to the shop, he was on the phone trying to make sure if there was any rental car available for me to have. The next day he called to see what the status was on getting a rental car. He really cared about helping me out and when I got my car back it was like brand new! I would totally recommend coming to this auto shop!

I’m soooo glad that I took my (baby) C300 Mercedes Benz, to Cooks Collision. It was worth the wait, Alveen Gideon, really took beyond good care of me and gave my Benz a new bumper and etc. Thank you again and again Alveen, you’re totally awesome and very handsome
Suzette Pitre’

My 2015 Ford Focus was hit in the back quarter panel two weeks after buying it from the dealership so I was devastated! That very same day it happened, I took my car to Cooks Collision. And I knew I had picked the right place from the moment I called to see if I could take it in. Christy, the receptionist, went above and beyond for me. She was so sweet and helpful. She set everything up for me to get the rental that very next day and called me when the other party’s insurance contacted them. It’s the little things like that that show you they truly care. She didn’t have to call me and she did anyway. And then I got to meet Alveen, which was the main one who took care of the estimate and the whole repairing of my car. He also went above and beyond with keeping me updated and making sure my car was treated as if it was his. I got my car back and it looks even better than when I took it in. It only took a week and a day (counting the weekend). I seriously appreciate this business so much. I would %100 recommend this place to anyone who needs car repairs. Thank you Alveen, Christy, and everyone at Cooks!

Love this place! Very helpful and super nice! I came in not knowing what to do at all and they walked me through it very quickly! I definitely would recommend Cooks! Alveen is awesome:) Such a sweetheart.

The best experience with car repairs! My car was broken into and I took it to cooks collision and not only did they replace my lock and paint the door they did it in less then 48 hours! The person who helped me was Alveen he was amazing, he called and kept me updated on the repairs!

Yup tree fell on my car (baby) and I needed it fixed. My insurance offered Cook’s as one of the repair shops and they did an excellent job in fixing my car and taking care of me. It did take longer than expected but guess that could happen anywhere.

I have nothing but good things to say for the professionalism and excellent customer service given to me and my family by the employees at Cook’s. Mike was not only friendly and straightforward, but also held my family’s safety above all else. Highly recommended!!!

Thanks to Mike, this was the best experience I’ve ever had at a body shop!
Mike went the extra mile to be helpful, courteous, and even help save me money with my repair. I highly recommend you go to Cooks and ask for Mike.

I came out of my dentist’s office last week to discover the passenger side of my beautiful Mercedes had been scraped rather thoroughly. Extensive enough that there is no way the other driver could not have known. Of course, there was no note. Ruined my weekend as we have had some major home repairs lately & I was not looking forward to this unexpected expense. Our insurance deductible is pretty high so this would be out-​of-​pocket.
Used Cooks Collision several years ago to repair body damage on my older car before selling. They did such a great job and were so friendly that I was relieved to know I could trust going back to them. I knew they could fix this damage & I would be happy.
The receptionist at the front desk was so friendly and welcoming. I had an appointment to get an estimate. Mike Memoracion met with me promptly. He looked over the damage and asked if he could borrow my keys and pull the car in to the garage. I waited for less than 10 minutes in their very comfortable waiting area. When they pulled my car out of the garage, the damage was gone! It was miraculous & I never expected a buffing to restore my paint job. It looks perfect. Mike would not take any payment. Said to be sure to recommend them to others that need body work.
This company is great. It is a family-​owned business that really cares about their customers. I highly recommend them with no reservations. Mike says they do waxing & detailing as well as body work. I feel I owe these guys something for how well they took care of me. I will be scheduling the waxing in the very near future.
I hope I never need them again in the future, but it is great to know a reputable and skilled company to go back to should the need arise again.

What a joke!?! So unorganized. Took over an hour to drop it off and over an hour to pick it up. Then the door handle wasn’t put back properly. I had to return it before 4pm if I wanted it fixed so there goes another day off work! Seriously how hard is it to put a door handle on correctly? A body shop that fails at that surely shouldn’t be trusted with larger tasks!!!

This was my second time using cooks Collision. Mike helped me both time’s. He told me he would get my car to me by Friday and he called me on Wednesday and said my car was ready. Both times my car looked like it came from the show room. Christine the receptionist is very friendly and the staff was courteous. I would recommend them. Mike and the staff are the best! Thank you!

Used this place for a repair to my front bumper and wheel. I would definitely use them again. No surprises. Alveen and Andre even returned my car or my house. If you need body work done on your vehicle, ask for Alveen.

Michael made the process of fixing repairs on my car super easy, as well as providing a super friendly environment. The front desk person, Christy I believe, is a sweetheart as well. I definitely recommend this place.

I’m convinced the people leaving positive comments didn’t do themselves a favor and shop around and went with what their insurance company recommended and trusted them.
This isn’t my first rodeo and after talking to a representative I got a joke of an estimate. I couldn’t leave that place fast enough. Cooks collision? No, more like Crooks Collision. My deductible was more than the estimate. They said they had to take the car apart before they gave me a real estimate but at that point you’re committed to working with them.
I didn’t feel comfortable working with them. I’m sure they do good work, but I prefer to stay away from big auto body shops. They don’t need your business in the end and aren’t going out of their way to convince you why they should perform the work needed.
I ended up going with another body shop that does a lot of custom work and take pride in what they do and actually want your business. I told them where I went before them and they said I’m not the first person to have the same complaint.
Do yourself a favor, shop around. Yeah, it’s a hassle but you’ll be glade you did and never have to wonder if you could have had a better job done.

I’ve used Cooks Collision twice now, once on Fulton and recently in Elk Grove, and both times my car looked like new. No more scratches or dents. When I was younger i ran into a wall (don’t judge me), and before my dad could see it, I needed to get it fixed. I went to the Lexus dealership on Fulton and they told me that Cooks is the best place to fix damages on cars. At that time i didn’t get it fix, but a couple of years later my car was side swiped by another car, and when the other insurance asked me where i wanted my car to be fixed at i said Cooks Collision.
Recently I was backed into by another car, and I was able to get my car fixed here at Cooks Collision on Iron Rock Way. To get to this place you have to pass Dutch Bros and go towards Elk Grove park from the back. Then you’ll turn left and see a bunch of business buildings. The place itself looks small but it’s pretty big because next to it, is their garage.
From reception to the person that was in charge of taking care of my car (Alex), everything went smoothly and I had no worries. They kept in touch with me every two-​3 business days. They set up my rental for my telling me that they’ll have someone drop off a rental for me. But my friend was already with me so I didn’t know. Which was great. The Fulton location was a bit different because Hertz was right next door, you could walk.
When I finally picked up my car Alex came out and showed me what my car looked like. Which was great. (Honestly there were two Alex’s that helped me out, and they were both great). Signed the paper work, they told me that they will return the rental for me and that was it. So easy.
Fingers crossed that I never get into an accident again, but if I do, this is the place where i’d like to go again and I will recommend this place to everyone

Cooks seems to be a big body shop in town. They appear to be pretty shady to me. When we drove to the front, a gentleman came out and «assessed» the damage. He said he won’t know until it takes the car apart, but he made the car sound like it was going to die the next day. THE SKY WAS GOING TO FALL. He told me the damages could be over 4k and told me to claim it with the insurance company.
Ridiculous, I got a quote from a competitor down the street for 2k.
Do yourself a favor and shop around if you want a fair bid.