Brake Masters

Please dont go here my dear friends! I went to check my brakes since i had a vibration and they said that i have to change all my brakes which will cost around 1200. After that I went to another reputed tire and brake shop and asked them to check. They said the brakes were perfectly alright and all i needed to do is to resurface my rotors for 170 $. Now my brakes are perfectly fine and no vibration.
Go to someother place like leshwab or other dealer, they are honest atleast!

This was my first trip here after using jiffy lubes for oil, and tire rotations. I was pleased at the deal offered for premium oil change. 29.99 for tire rotation, full inspection, and oil change. The atmosphere was very laid back. I didn’t mind it as they were friendly. I could hear the crew outside laughing and having fun. They may want to be careful as we can hear everything while inside, but I understand its a good way to keep morale up and have fun at work. My job took a while to start, but I was pleased with the quality and results. This is not a mechanic shop, they do very specific work. For what they do they do it well, so some of the reviews aren’t accurate to me. I think it’s a good place for knocking out maintenance.

Extremely overpriced! Told me $ 250 to even look at why car was leaking under dash. Went to speedee right by it and they charged 50

I give five stars because they squeezed me in on a busy Saturday and gave me a much more reasonable quote than the place I went to first.
I went in for an oil change at another shop and was told my brake fluid was low. After an inspection it was recommended I completely replace all of my brake pads and rotors. The mechanic told me they were all in horrible shape and had to go. They didn’t offer more of an explanation. He quoted me a pretty high price and I said I’d shop around.
I called Brake Masters and they said they were busy but if I got in soon they could do an inspection and fix my brakes. When I got there they told me it would take two hours to get my inspection but it was done in about an hour. They told me my front brakes were in good shape and it was only my rear pads and rotors that needed replacing.
Service was completed in under 90 minutes for much, much less than I was quoted previously. The mechanic I spoke to explained the inspection and repair in detail. Everyone was polite and professional throughout my visit.
I can’t appreciate them enough for squeezing me in on short notice and taking care of me quickly.

WAS OFFERED 150 $ CASH TO TAKE THIS DOWN BUT I WONT!
I DNT WANT ANYONE TO GO THROUGH WHAT I DID!
My story:
I noticed some oil leak on my garage floor and took it to a place to get a diagnostic. I was told my steering wheel fluid is leaking. I decided to have brake masters replace my rack and pinion. BAD MISTAKE!
I was told before ordering the part they would need to inspect my car to make sure my steering wheel fluid is in fact leaking. I agreed but they still went ahead and ordered the part before looking at my vehicle.
They replaced my rack and pinion with a rack and pinion that was defective! My car sounded horrible and I took it back and was told a quarter of the fluid is gone. I made an appointment to get this problem fixed a second time since they didn’t do their job right the first time.
I was getting annoyed at this point since I had to go back to the shop every two days (total of 3 times) to get my fluid refilled till they replace the defective part that I reached out to the district manager MARK who was extremely rude to me, disrespected me, didn’t even listen to my concerns, obviously didn’t care about my problem at all, interrupted me multiple times, yelled at me (and I mean YELLING), tried to manipulate me into making me believe I’m in the wrong, lied and hung up on me! HOW DOES HE STILL WORK THERE??? I’m still in shock !! He used his CELL PHONE to call me which explains why he talked to me this way because he knows the phone calls are not being recorded. This can also explain why TIMOTHY (customer service manager) didn’t bother calling me.
Went back there on Saturday when I had my appointment. I asked for my old part but SEAN (manager) lied and said he can’t give me my old rack and pinion back. They replaced the defective part and advised me to come back (6^th time) for a check up. This entire time we were never told the part they will put in my car will be a refurbished one even though on the word order it clearly says «all parts are new unless stated otherwise».
I asked manager SEAN if they did an inspection on my car to confirm the leak before Anything was done to my vehicle and of course he LIED! I got proof they didn’t do an inspection !! He lied saying he has the paperwork that shows they did inspect my car but has to look for the work order etc and walked away to only call MARK. Before i could sign the paper I was KICKED OUT of the shop and SEAN (manager) also threatened to call the authorities on me because I was asking questions SEAN (manager) didn’t want to answer. I must say I was close to get emotional because I have never been treated so horribly like this ever!!!
I also paid for an alignment but unfortunately my car isn’t driving straight which that isn’t the only problem I’m experiencing ever since brake masters touched my vehicle. My transmission is leaking oil and my BRAKE light keeps flashing on and off randomly.
Because MARK (district manager) yelled at me and never let speak on the phone I decided to contact the customer service manager TIMOTHY to let him know how poorly MARK is treating me. Voicemail was left but no call returned!
In disbelieve a company would treat a customer like this I sat down and wrote this Unilocal review.
After they saw my Unilocal review district manager MARK called me letting me know that TIMOTHY the customer service manager and RICH (marks manager) won’t give me a call (pretty much saying they don’t care about me enough to give me a call) and that they want to give me 150 $ cash to take down my Unilocal review.
NO. I won’t take your 150 $ to take down my review of how you guys really are!!! I want nobody to go through the emotional stress brake masters caused me!
I must say that Samuel was the only person to has apologized to me not once but 4 – 5 times and I truly appreciate his kindness! He is an amazing guy!!! He made me feel cared for while manager SEAN and district manager MARK made me feel disliked!
Did you know the mechanics are not allowed to talk to the customers?! Seems very fishy to me that I can’t talk to the people who took my car apart! Do they have something to hide?
Again: PLEASE DO NOT TAKE YOUR VEHICLE TO THIS PLACE! YOU WOULD THINK THE COMPANY CARES BUT THE TRUTH IS THEY DON’T! DO NOT BOTHER CALLING TIM, MARK OR SEAN. STAY AWAY FROM THIS UNTRUSTWORTHY COMPANY!!! PLEASE SHARE YOUR BAD EXPERIENCE ON Unilocal AND CONTACTED BBB!

Unfortunately, I did not have the best experience when I came in. I made an appointment for a full brake pad change on Thursday for 1:00. I came in about 12:55 and they checked in my keys. My friend and I ran some errands and came back around 2:15. They had just started to take my car in.
I figured that they were busy because they were short staffed, so whatever.
We go run around town some more and come back around 3. They had pushed out a bunch of cars belonging to the people that had arrived after I did. Kind of disappointing. Eventually they pushed my car out around 5:10.
I started to drive home and my brakes began losing pressure. I had to pump my brakes to get home safely.
I took it in on Friday, the next morning and asked them to bleed my brakes because as any mechanic knows, that’s an extremely important part of any brake job. They complied and took my car in probably about an hour and a half after I came in and didn’t charge me, but I asked a man who was working on my car if the brakes were bled at all and he said that they don’t do that for a brake pad change.
So, they never even bled my brakes.
Unfortunately after this ordeal, I will not come back and I am braking up with Brake Masters.

Have gone here for about four oil changes and a general inspection, always had solid service and quality work. The wait times were long at times even when having made an appointment but the service and reliability made up for it.

I took my boyfriends truck here for an oil change a couple months ago and it was super quick. 15 minutes.
Took my car in today and I’m still waiting. 30 minutes. But it needed to be done. And I had a coupon for $ 19.95.

Previously, I complained about poor customer service, ignoring appointment times, and an overall poor experience. While I’m not ready to declare this place «reformed» I did notice when I got here to have my brake pads replaced (under warranty) that things were running much more smoothly. I appreciate that Johnny at the front desk was helpful, friendly, and made my visit pleasant. I am hopeful that my bad experiences may truly be in the past!

Stay away from this place.
Here is my story,
I requested an oil change, change coolant, and change power steering fluid. I had acquired a vehicle that had not been serviced in a while.
I dropped off vehicle at 8:30 am. I had an 11:00 appointment. Bring it in early and we can start on it. They said that they would need 2 – 3 hours. They also will check front end alignment and rotate tires for free with the service. Bonus! maybe not.
I called in about 2:00PM and they said, «We are just finishing up with the vehicle. We need about another two hours to change the oil and do front end alignment. Ok. I called again at 4:30. Oh we are just finishing up now. just need to do the oil change and alignment. OK. this is ridiculous. Do they know what the last guy said to me?
I called at 5:15 and then they said it was ready. Frustrated it took so long and that I was lied to. Then I get home and of course Im going to check the fluids in my car. When I checked the coolant it was only WATER. Clear WATER. OMG!!! They closed at 6:00PM.
I took it back the next day. I was professional but explained how frustrated I was to be back here and wanted an explanation for water in my radiator. They said they had no explanation and that they would TAKE CARE OF IT. They needed the vehicle for another 1 ½ hours. Cant figure out why this is happening, but it is really upsetting me. I said please check the other fluids to make sure they were done properly. So they did. I hope they did.
This is the abridged version of what really happened to spare you the entire conversation between us. How are these people in business? How can they lie to customers and have no explanation. How can they charge me for anything after all that. They had my vehicle from 8:30 to 5:30 and then I had to return the next day. I cant believe that a business can get away with this. and Oh they gave me a free oil change and sent me on my way after I asked for compensation for my time.
Please stay away from this business. I will be contacting the BBB.

I brought my car in for an oil change. I was told it would be an about an hour by Mike. Well its been an hour and half and my car still sits waiting to be taken into the garage. I mentioned this to Mike and he just said I was next not apologizing for the wait. While I sit waiting I watched Mike dealing with customers being rude talking down to them. One man was asked what kind of oil change he wanted and he was I don’t know. Because there is no listing anywhere. Mike didn’t even inform him of choices. I also over heard him talking to other workers about customers making rude remarks. I have been coming here for awhile but this may be my last.

I made a phone appointment to have our Prius oil changed. We print out an online coupon, which was helpful for us since the Prius only uses synthetic oil, which does not qualify us to use the regular oil change coupon. Service was good, although they forgot to reset the maintenance light.

I made an appointment online the day before, just in case. Didn’t seem to matter.
I have been to this location previously and I drove all the way from Berkeley, CA this time because there is not a location in the East Bay, unfortunately.
It was nice to see them working nicely with a deaf man, by taking the time to write out the entire communications for his vehicle. They answered all his questions!
That customer service didn’t spill over though. Adam was wrapping up my transaction, which was a FREE brake inspection ONLY (didn’t need to change my brakes) and decided to answer the phone and actually take the call. So I stood there for about 10 minutes before the technician that had done my registeration took over and finished wrapping my transaction up. Thank goodness! Sadly, I didn’t get his name to give him stellar credit!
Adam should know better, looks like he’s been in the business for a bit. You might answer the phone, but you tell the person on the phone you are helping a customer and you will be right with them. Especially on such a quick transaction!

Negative stars. I would never go back. Ruined my radiator by leaving a connector loose. They couldn’t find the leak, I had to show it to them. Then they forgot to flush the system. They had to flush it twice and still couldn’t get it right. Then to top it off, I find out they installed the radiator wrong, causing it to Crack and leak within 2 years (no cushions at the bolt sites… not sure the exact parts). They also tried to get me to replace my brakes when they were not needed. Turns out they also repaired the rotors incorrectly as well. Do not trust this place.

I’ve been taking all my cars to BM for many years. I get good, efficient service regularly. I make weekday appointments to get my car oil changed. Today, I arrived 5 minutes before my appointment time and was told there were two other customers with appointment times ahead of me. Isn’t the whole point of making appointments is to spread out your service times? I mean, doctors and dentists do this. The only reason why I stayed was my car really needed the service. My 7:30 appointment took 2 hours. Other observation: The front desk people and service techs did not look familiar. Maybe this is why service levels are slipping. And this must be new — when you pay for an oil change, the oil filter is extra. Hmmm… guess times are hard. I won’t be back.
¹⁰⁄₁₄ — Wanted to add that I had a coupon for this service ($ 54.95). Was charged $ 55.95 plus $ 9.00 for the oil filter which the coupon stated was included plus $ 15.00 for labor. I did receive $ 12.00 credit on the bottom line. Nevertheless, won’t be back.

Appointments take priority which is refreshing. Had to wait a little for parts but no big deal they did a great job and Nicole at the desk provides great customer service. Would definitely recommend this place.

Quick and fast service. Thx for doin my alignment! Didn’t expect a call back that fast!

I took my Toyota Tacoma in to inspect the front brakes and it was recommended by my brother. I had been told at another shop they needed to be replaced so I thought I would get a second opinion. They said they needed to be replaced so I had them do the job for a lot less than the other place. They told me one hour and in one hour it was done. They were honest with me, answered all my questions. While I was waiting people were coming in and you could tell they had been there before as the front counter personal knew them. I’m taking it back for an oil change.

I’ve never made a Unilocal review before but I created an account just to comment about Brake Masters. DO NOT COME HERE if you are on a time crunch.
I called in to make an appointment and Rick was extremely nice on the phone. I booked my appointment for 10am on a Wednesday morning. He said it would take an hour and a half for an oil change and an alignment. I figured great! I have lunch plans at 12pm and I don’t want to be late.
WRONG. My car wasn’t ready for two hours and then when I go to pick up my car I find out that they forgot to change my windshield wipers which comes with the oil change service so another man who helped me tells me to wait a few minutes and he’ll get it done. 5 minutes later I find out that they don’t have my windshield wiper size in the store… um okay, I’m thinking their store should be more tedious with inventory since they get a wide selection of cars coming in all the time. Rick kindly tells me that it’ll take just a few minutes and I figure sure, okay. I can be a little late to meet my friend.
WRONG AGAIN. I waited half an hour and became agitated because this was definitely not «a few minutes». Rick tells me, just a few more minutes, we’re almost done and thanks me for being patient. I work in a customer service industry and I don’t like when customers get upset with me so I don’t do it to others because I know Rick can’t control how fast the auto mechanics. So I just smile and tell him it’s okay.
AGAIN, another half hour later, it is now 1:10pm and my car is finally finished. I’m sorry but that definitely did not take «a few minutes». I waited an extra hour just to get my windshield wipers replaced?! So overall it took me 3 hours of my morning to get my car fixed??? If I had known it would take that long then I would have said no and just left after my alignment and oil was changed. There were customers who came after me with no appointment and still left before me…
Overall, I would NOT recommend this place to anybody until Brake Masters makes an effort to improve on their organization and customer service. Sorry about the long Unilocal review but I just wanted to put the word out. Good luck.

Beware: Long review, but well worth the read, especially if you really do plan on going here:
People, do NOT go here unless you want:
a) an unreasonable amount of rage and anger for incompetency
b) to waste money
c) to spend a lot of time waiting, arguing, waiting more, and still not getting the service you deserve for the money you spend
d) an ulcer
e) a scratched up car with no reasonable explanation
Here is how it went down:
Early Feb:
9am: My brake light goes on randomly. I go to Brakemasters on a Saturday morning, knowing that it would be pretty crowded (those other poor customers didn’t know what they were getting into either). They tell me that inspection is free and will call once they figure out what’s wrong.
3pm: No call back until 6 hours later. They say the rear brake pads need to be resurfaced and I need new rotars. I trust their judgement, negotiate what I think is a decent price and was told I would get a call in a couple of hours.
5:30pm: Have’t gotten a call back yet and knew they they closed at 6pm. I had plans to be somewhere at 6:30pm. I call and they say they will have it ready in time.
6:10pm: Get the call. We go pick it up and pay. They said it was a good thing I came in because my rear brakes were pretty bad but my front ones were A-​OK. Everything seemed to go well.
Mid Feb:
Bf washes the car by hand and notices a HUGE gash across the hood of car. I’m not sure where it came from but knew that it wasn’t there when he washed my car in January. Hmmm… let it go for a bit but the scratch really starts to bother me. It had to have been done with some sort of metal object because it is pretty deep and it had to be done by hand and not by my driving since it was on the top hood of the car (right at the edge that hits the grill when you close the hood). But alas, nothing I can do, so I let it go.
End Feb, early March:
Brakes start squeaking, my steering wheel vibrates during all brakes (slow, sudden, etc). I bring it back.
Lo and behold, my front brake pads need to be changed and rotors need to be replaced? HUH? Didn’t they just say two months ago that everything looked fine? Ohhhhh… it’s because the brakes got warped when the rear ones were changed out. Ummm okay. Fine. I need to get my car fixed and I don’t want to waste another Saturday without a car (again, a lonnnnnng wait throughout the afternoon for a phone call).
Again, I pay the price and go out to get my car.
I was already irritated because I had to go in twice within two months for something I thought should have been figured out the first time. It just felt deceitful when they said everything was okay the first time, but then something weird happened to make the other brakes go bad. It was also annoying because both times, I went pretty much the whole day without a car. Not very convenient.
This time around, I made sure to know exactly where all the dents, scratches, etc were. I go out, and guess what??? Yep! There was ANOTHER scratch on my hood. Okay, people, jump to whatever conclusion you want, but I was not and still am not a happy camper.
I knew that something like this would be hard to «prove» since it’s one person’s word against another’s, so I was going to let it go. But then, as I go to my car and get it, there’s soot, dirt, and grime ALL OVER the driver’s floor and seat.
I keep my car clean and knew for a fact, that was not me. UGHHHHHH. That was it. My bf went to the manager, brought him out and told him the situation
The manager says he’ll give us the district manager’s number but what it seemed like would be buffing of the two scratches on Brake Masters.
Oh thank goodness. I felt better knowing that we were well taken care of and they were trying to make up for their mistakes.
We call the district manager, leave a message, no response.
We call again. This time, he was in one of their stores and it was loud. He said he’d call right back. No call.
We call again. Third time’s the charm right? Yeahhhhhh right.
It wasn’t until my bf had to bring his car in to fix his brakes (another long story, but again, their fault that it wasn’t done right the first time) that the district manager happened to be there and come see the scratches. He says that he can’t prove it was done by his people. He then got really defensive and made it seem like it was all our fault, especially when we said the public should know about this and would definitely put it on Unilocal.Well apparently, that was the last straw for HIM and said they gave great service and there should be no reason for a bad review.
He sends us home with subpar brakes on my dirty car with two unexplainable scratches. No apology.
Well this is my story, and you can decide whether or not the service we got was up to par. As for my opinion, I HATE this place and HATE that I will have to fix my brakes again SOON (yes, the brakes are worn again)