Boot Barn

I have bought several pairs of boots here, with the notion that they provide FREE boot stretching. I have a couple pairs of boots that need the arches stretched, and I’ve been trying to get them stretched for over 2 months now but their instep stretcher broke. Every time I call to see if they’ve received a new instep stretcher, I’m LIED to and told that they’ve received their instep stretcher — I even ask them to double check since they constantly lie, and they always «supposedly check that they have it;» however, I find out they’ve lied to me over the phone when I come in to the store and find out they have not received their instep stretcher. So frustrating! How hard is to actually go check to see if you have it in stock instead of LYING — pure LAZINESS. The last time I went into this store, I called ahead like I always do to see if they’ve received their new instep stretcher and if the associate on the phone could double check for me. She said they had received it, and that it had been in a pair of boots for the last two days, so I could bring mine in and they would stretch mine as soon as the other person picked up their boots. Once I got to the store, a different associate than the one I spoke to on the phone helped me – she informed me that they hadn’t received their new instep stretcher. When I explained to this associate that the only other girl working in the store told me that she checked to see if they had their new instep stretcher and she said yes it was currently in a pair of boots, the other associate who was currently helping me asked her why she lied to me. She threw her hands up in the air and said she was being asked too many questions. Then the associate who was helping me proceeded to tell me that they’re really not in a hurry to replace their instep stretcher since it’s a free service and if I wanted my boots stretched in a timely manner that I needed to go somewhere else and pay for it to be done. I am appalled by their behavior and lack of customer service, and I will NEVER shop at this store again! They sell customers who buy their boots on this free service but then refuse to actually provide it. Not to mention, the customer service I received from both associates was disgusting. These young girls have no respect for the customers.

I was very disappointed with the customer service tonight. We went in around 5:30 pm the store was completely empty. The two women «working «there glanced our way and looked away. Luckily we knew where to look. We walked ourselves to the boot racks, spent about 20 minutes looking and still was not offered any help. I located Nicole a store associate, asked her to help us and she seemed that we were inconveniencing her. She grudgingly opened the back door half way and said «no we don’t have other sizes, maybe Rocklin does. «I seemed to be troubling her when I asked her to help find the matching boot. She replied «well I don’t know where you got it». We found our boots, paid the $ 158 and left. I was a little put off that the other gal at the register told us if we participate in the survey on the receipt we have to give them 5 stars in order to get a coupon for the next visit. And she made personal references to our home address when we entered our rewards number. Very unprofessional. I am giving 2 stars because we love the selection of boots boot barn offers, but after today we will continue to order primarily online.

My husband and I purchased boots at Boot Barn for our anniversary. The service was friendly and beyond helpful!!! Thank you!!!

This place is great. I was greeted very warmly and the service is to notch. I needed boys for work (I’m a truck driver) and the woman that helped me was very nice and patient with me as I probably went through 20 or so pairs of boots trying to find a pair that I liked and were comfortable. She even threw in some mink oil (she said it’s used to keep the leather nice longer) for free. I will definitely be going back to this place again.

Kelley is very professional and personable! Enjoyed our 1^st visit here. Never knew they had men women and children apparel here as well!
A must needed return I will make!

What would have been a 5 star review turned to 4, then 3, then 1. My experience started great and ended badly. At first customer service was great! I had Kelsey help me for a while and she called numerous stores to see if they had the boots I wanted in stock. Since they didn’t have my size I knocked it to 4 stars. Went to the bathroom, ew. 3 stars. It hadn’t been cleaned in a long time, dirty floors, sink, and toilet. When we drove an extra 30 minutes to the store that supposedly she called to have put the boots on hold, they said nobody called them. Down to 1 star now. What if I had driven farther? However they did have my size! But they were the floor sample and were scratched. So it was a complete waste of time. I’m just going to order the boots online to avoid all forms of customer service.

I have never been greeted so rudely in my life. I’ve worked in management in customer service for over 5 years, so I know when someone’s at least trying by faking to be polite (when they are in a bad mood, or having an off day) and when they are being unwelcoming.
the second I walked in the door this tall blonde woman who I pray wasn’t in management followed me to the back, where she then lied to me and told me they didn’t have lace up boots in my size and showed where my size boots were. Yeah so there wasnt any there so I asked her if they ran true to size and she said they run large so I go to the Isle that has one size smaller and what do you know they have over 8 options of my size lace up boots but on the other side of the wall. She comments that they are for wide feet and ive never nought these type of boots before so I mention I don’t know which I am and that I’d like to try on both. She then proceeds to get short with me and talk to me like I’m an idiot because they don’t get the boots from the back there, they are all out on the shelves.
If this is a representation of what boot barn is talking about over the intercom stating you can ask them for help with anything and they will order the boots you’re looking for to make sure you leave satisfied. Then the boot barn should hire better employees and uphold to their standards instead of the judgemental condescending one I experienced today
Thanks for nothing

Extremely Rude Workers, the inventory is okay, but due to the attitude, I would rather drive somewhere else.

I give this store one star only because I cannot put none or a negative number. When entering the store, none of the staff greeted me. I had to find a staff person to help me locate my size in the store. I had never been in there so I didn’t know how to locate a size 11 in women’s that was a wide. Then when I went to check out the person at the cash register was EXTREMELY rude to me & my husband. I was buying a $ 200.00 pair of cowboy boots but she treated us like we were second class citizens. I couldn’t help but notice how she treated other caucasian people kindly but looked at me who is caucasian like I was an alien and treated my husband so rudely who is african american. The look on her face when he paid with his AMEX card was like she never thought he could have that. I went back to return the boots and bought them online. I will NEVER EVER shop at this store again. I have also sent my complaints to the corporate office and am waiting for a call back.

I went to Boot Barn to buy a cowboy hat and a show shirt for my upcoming horse show. I immediately walked in and asked and an employee for help she told just to pick a hat that I liked and she walked away and flirted with a gentleman who walked in the entire time I was there. I finally manage to find a hat that I liked and it took for ever to find another employee to help me make sure the fit was correct when I did she just handed me two pieces of foam tape and she walked away too. I had to track down yet another employee to ask about a hat box and she disappeared for ten minutes. She finally returned with the hat box and I proceeded to checkout with the hat, box, and a shirt. I asked the manager if She could place the foam tape in my hat (as I didn’t want to do it incorrectly) and she acted as if she was upset that I had asked her. All of the women who worked there that day had a bad attitude and I’m not sure if I will be returning to this store.

This is a smaller Boot Barn but they still have a good selection to choose from. I had a $ 30 reward and ended up with a new hat. The staff was incredibly helpful and nice.

I have bought a few pair of work boots from them. They are far from the cheapest place to shop but my company pays the first $ 150 a year for a pair of boots so I am not really all that worried about the cost.
The first time I went in and bought boots the guy helping me out could not have been better. Lots of good advice and even threw in some extras. The last couple of times I have went in I was basically ignored. The other day I decided to give them one more shot and went in. They were basically out of most every type of boot I may want and after about 15 minutes I had one girl come up and half heartedly ask if I needed anything. I decided to go somewhere that at least acted like the wanted my business.
The store does have lots of nice western wear but if I am going to pay retail for something I do expect someone to spend a little time with me helping out. If I have to do everything myself it is a lot easier to just order it off the Internet.

Great selection of boots and western work wear. A guy like me can appreciate a store like this. Staff is helpful and considerate. They have my business.