Happy Pet Parlor

All we really want from a groomer is a genuine fondness, empathy and respect for those beloved pets we bring to them. Happy Puppy Parlor couldn’t have cared less about our dogs. Their ONLY concern was their schedule and how they could best get the most animals possible through their grooming process per day. With the UNhappy PET MILL it is all about the $$$.
If you love your pets as we do, please do not take your pets here.

It has been years since I brought my Golden Retriever, Gretchen, to a groomer, mostly because my last experience with a mobile groomer was a disaster. Honestly, I felt like I was dropping off my kid at their first day of kindergarten. My dog is very timid and also has weakness in her back legs from arthritis. I was literally counting the minutes until they called to say she was done. When I picked her up she looked and acted great! I found that they were kind enough to give her some breaks during the grooming when they saw her back legs were a little weak. I’m so relieved and would recommend this groomer to anyone! Although I’m moving a couple of towns away, I’ll make a trip to bring Gretchen back to this wonderful groomer! I’m so happy! :-)

Great place and you can immediately tell they love animals. My GSD had a very bad experience at petsmart and have to say I will be going here for years. Never seen her more calm leaving a grooming place before.

Absolutely amazing customer service ! They take care of my gigantic Rottweiler and he just absolutely loves the whole staff! They also groom my moms Pom and do a fantastic job! We’re family regulars!

If I could give this place zero stars I would! The owner is an incompetent moron! I brought my dogs in for a nail clipping. The owner was was the only person available. Took my babies, cut their nails with freaking SCISSORS! Really?!? My one dog was dripping in blood when she handed her back to me. Her nails were cut so freaking short that there was almost nothing left! No apology or anything. Just «it happens». Are you kidding me!!! My pants were covered in blood. Had to stop at pet depot on the way home to get powder to stop her nails from bleeding. I will NEVER take my dogs back here again. The way I heard dogs whining and crying in there, take your dogs elsewhere. This place is awful! The owner needs charm school to learn how to talk to people. I will be getting my money back one way or another.

Great grooming and excellent service!
I’ve sent my Newton, an 8 year old newfoundland and flat-​coated retriever mix, here twice. The first time I scheduled him, I unfortunately couldn’t bring him so my sister took him. According to her, he was groomed nicely and the staff was friendly. Hence, I scheduled another one a few months later.
The second time around I was able to bring him. I was looking forward to a great experience, unfortunately it was less than what I expected. True, Newton looked wonderful when I picked him up and the staff was very friendly in person and on the phone. But the one thing that saddened me, was how stressed Newton was afterwards.
He’s an old dog and the volume of other dogs waiting to be groomed really got to him. After I picked him up he was so exhausted he slept the whole day. I also asked my sister if it happened as well the first time around and she said yes. He apparently slept the whole day and was lethargic the next.
I don’t want him to go through that again so despite the great work they do and their amazing staff, I can’t bring my old baby here again.

I thought we’d try somewhere new and it’s half the price as our regular place. I see why now, you get what you pay for. While my dog does smell clean I can’t tell if she was really bathed or just wiped down with some scented wipes. I have yet to check to see if her ears were cleaned but her nails were slaughtered, the nails that were cut anyways. Not every nail was cut and those that were are cracked and peeling. We will spend the extra money and go back to our regular groomer.
****In regards to your comment Emily F. My pet Toph was there (Happy Pet Parlor 672 Meacham Rd Elk Grove Village IL 60 007) on Monday 3÷7÷16. I dropped her off at about 8:15am and received a phone call at 10:11am that she was ready to be picked up.
**** 3÷23÷16 Emily F. I’ve given you 2weeks to reply to the comment above and have heard nothing. Your reply to my original review seems to be your standard reply to all negative reviews. I’ve supplied you with all the information you need to find that my per was indeed at you grooming location and you have yet to provide your so called video of my dog actually getting a bath or why her nails were not clipped properly.

Coco looks great. Very nice place and I am definitely coming back. Thank you for the great service.

Today was my fourth time bringing my furry baby here and I will continue to as long as I live here. I’m always so happy with the results and they’re so good with her. She got the «blueberry facial» with her cut/​wash today and it smells delicious! Keep up the amazing job guys! I highly recommend them.

Excellent customer service! Easy to make appointment. I wouldn’t go anywhere else!

Love taking my dogs here the is staff is super nice and friendly! !! Is nice that they open 7 days but i recommend calling ahead.

My dog decided to say hello to a skunk and got sprayed! She smelled horrible. Nothing I did helped so I decided to get her groomed. It definitely helped. The staff was so friendly and great with my dog. I picked my dog up from them and she seemed so happy. She smelled much better, her nails trimmed, and clean. They even put an adorable pumpkin handkerchief on her! The prices seem very fair too! We will be back.

Love bringing my dog here! Everyone is super nice and friendly!

Love this place! They had taken great care of one of my dogs who was a challenge according to other groomers. And my goldendoodle has been coming here since she was 8 weeks and loves her spa day with Jolie & her crew. Always accomodating, always willing to go above and beyond. And more importantly they really care about the dogs.

Have been bringing my Goldendoodle here for grooming and I’ve been happy with the service. My poor dog is a big chicken and yet she doesn’t mind going there. They work around her challenges (scared of dryer) and she comes home looking so pretty. I like that it’s a small shop and they get more personalized attention than the larger places inside pet stores (those places are ok too but I prefer smaller places). Now that I’m writing this I realize she’s due for a little off the top :)
I do recommend and so does my dog…

Sooo unfortunately we had a bad experience here. Wish our little doggies (we have two small dogs) could tell us exactly what happened.
The first and second groomings went so well. We were surprised shortly after we dropped the pups off for their third grooming, we received a call telling us that there had been an incident and we needed to come pick them up.
Our girl dog’s right eye was swollen and nearly shut. We were told that she had a freakout and hit her head, obviously pretty hard. The groomer also showed us a scratch on his hand and said she tried to bite him. WTF. This is a shy little dog that has never had temper issues. Our poor little dogs were trembling when we went to pick them up– even the little boy dog, who is usually really easy going.
Since this incident, we have taken them to another groomer and have not had any issues…

Great place! Manolo always comes out looking handsome! Have moved 3 times since his first cut in 2011 and always still go there. Currently live in the city and can be a drive if you consider 40 min long, but it is totally worth it ! The owner and the staff have always been so friendly. I have tried 2 others but bc I was a last minute and they were really booked which was ok but these 2 different ones both gave him little bleeding cuts ! He’s just used to coming here and I feel comfortable leaving him there, his haircuts are always what you ask for and he comes out happy! Love how he comes out smelling, better then a newborns smell lol :)

I brought my dog here over the weekend to get groomed. The appointment was at 2pm on a Sunday (awesome hours!) As my sister and I got there we were greeted with smiles and warm welcomes from every staff member. My dog is a little scared when going to unknown places. At first she was hesitant but then ended up walking just fine to the back. We were told it would take about 3 hours: she got a haircut, her teeth brushed and her nails painted. At about 5pm I went to go pick her up I ended up walking in while she was still on the table getting groomed. She must of sensed my presence and got a little excited causing her to move. She ended up getting a cut on her paw due to it. After going back in the car to wait I went in a few minutes later. She was done at this point. They explained to me what had happened. They put something on the cut to help prevent bleeding. They explained that if I needed to take her to the vet to get it checked out to pass on the information to them. They were very upset and sorry that this happened. On Monday I received a phone call from Jolie calling to see how she was doing.
Her haircut is adorable, her nails are so so cute and her teeth just sparkle. I am so incredibly thankful for finding this place to take her. They not only are friendly but very caring towards their clients and their furry members. I will continue to recommend them to any of my friends and family.

Took the new dog there a few times now and she always comes out looking adorable. I appreciate Jolie taking the time to explain why I shouldn’t cut new dog’s fine locks. I didn’t feel talked down to at all and am glad I was spared trying to treat alopecia and skin issues just because of a haircut.

Def thought an update was needed… been coming here ever since Feb 2012 and I could not be happier with the results.
Joey always looks amazing, and although he is usually there for a while, I know he is in great hands (hehe made a pun). Anywho, the price is a little up there but I would much rather pay more for a great cut than pay cheap for a terrible one, plus I am sure its harder to groom a dog than a person’s head ;) My dog might have the face of an angel, but I am sure he tries to get in some sort of trouble, hehe.
And I LOVE that he comes home with a bandanna, always so freaking cute!
PS: These people are really amazing and care about each and every dog, they even host many rescue days in order to give dogs good homes. Just love them.