Alexian Brothers Medical Group

The quality of care at this facility has gone down drastically over the past few years. The office staff seems hell-​bent against providing service with a smile and you’ll be lucky to get more than 5 minutes of attention from the nurses or doctors without having to compete with a computer terminal.
Appointments are now handled by a call center which means that it is practically impossible to get a live human being to answer the phone in the doctor’s office. What’s the point of asking people to call in for lab results when nobody EVER answers the phone?

The person who took my phone call was very friendly and nice. She seemed to care about making sure that I was taken care of.
My appointment was for 8:30am and came in at 7:30am. I hadn’t realized that the drive Here was shorter than I thought. They were open and I was glad as I did not want to stay in the parking lot for an hour.
The office was very clean and invitingly warm. The receptionist who helped me looked a little stern and very straight forward but after talking to her some more, she started warming up and seemed like a nice person. She helped me with paperwork and as long as you have everything, it’s a smooth process.
The nurse who brought me to the exam room also seemed to be good with patients as she was kind enough to laugh at my corny jokes. I’m sure seeing many different characters must be taxing. But, she was also patient with me and her personality was perfect.
My female doctor was very professional and went straight for the medical questions. There is no such thing as getting to know your patients with her. But, this is what I notice with every doctor I have met and worked with. To expect the personal doctor patient relationship is non existent.
As for the lady who drew my blood, she was the nicest out of all of them. Her positivity and smile can draw any person to want to get to know her.
My overall experience here was good and very much like a business transaction. It’s as you would expect with any other clinic. Although, in our day in age I understand why… All the people who are sue happy and the medical professions who have given the wrong practice has given path to medical interaction to what it is today.

This is an immediate care center combined with a regular PCP office. My PCP is at this office and I have been coming to this office for too long… I am seriously considering switching PCP’s. Not solely bc of my doctor, either.
First of all, the majority of the staff there look miserable all of the time. The two older ladies who sit at the front desk speak in a monotone voice and always seem uninterested and bothered by having to speak to you. Bad attitudes from those two, and frankly I’m tired of it. There is another woman who often calls me from the waiting room to take me to the back to the exam room who also looks miserable and annoyed. She doesn’t say hello… nothing, unless I initiate some sort of greeting. These people don’t smile, have no tone in their voice that would reflect any interest in wanting to assist you. The vibe there is quite ‘blah’ and unwelcoming.
My doctor is Dr. Mark Collins. He, on the other hand, is friendly and welcoming and actually has some cheery energy. But what I do not like about him is that he comes off as wanting to make your visit as brief as possible. If you have a lot you need to tell your doctor (symptoms, examples/​contexts of when certain things occur, etc.) and especially if you have a serious, on-​going problem that may take some in-​depth investigating, I do not recommend seeing Dr. Collins. He wants just a very brief, one-​sentence answer and then rushes out of the room. An office visit with him is like 3 – 5 minutes, tops. In my opinion, he does not offer true quality care. If you’re just looking for a quick fix for something/​or a prescription-​then sure, he’ll meet your needs.
Lastly, the way they treat their patients is terrible. Here is an example: I called in to have my prescription switched. I take a medication in an XR form. I called and requested that my 30mg XR dose simply be switched to instant release tablets (so I needed 90 tablets for a month supply bc I will need to take a 10mg tablet 3x/​day). The woman was so rude to me and I had to explain this to her more than once. I went to pick up the script the next day. The bland woman at the front desk handed me my envelope (she forgot to ask for my old script back, but I remembered and gave it to her). I opened the envelope to check that the script was correct. It wasn’t. They wrote only 30 tablets, not 90. I let the woman know and she went to the back and spoke with someone… the lady told me that this was what I requested (uh…no, it wasn’t. That would mean that I requested less than ½ of my current daily dose… what sense would that make??) and she would not give me my original script back-​which was actually the CORRECT dose, just XR. She became irritated, got up, walked away and said «I don’t want to be in the middle of this.» I had to wait around to speak with a different doctor bc my doctor was not in. I was told that my doctor wouldn’t be in until next week «Maybe Tuesday, maybe Wednesday or maybe even Thursday» and no other doctor could correct the script for me. I did ultimately get my original script back, but no one had the courtesy to apologize for the inconvenience I had to go through bc of their mistake (going to the office just to leave without the script, wasting 20 minutes of my time at the office and having to wait a week before I can get a new, correct script). Instead, they blamed me, saying that this was what I requested. Look, I get that people make mistakes… but own up to it and at least apologize and give your word that you will do whatever you can to correct that mistake. Don’t be rude about it and then look at me like I have no reason to be frustrated!
Let me also mention, that this doctor that I had to speak with is a doctor that I had seen previously. She gave me pretty aggressive antibiotic for bronchitis about 6 mos. prior. I read the med. info. and turns out that this is NOT a medication that I should be taking due to an autoimmune disease that I have, which has caused other health problems. I called the office to simply let her know and see if there was something different that she could give. Instead of saying «oh, okay…» and exploring other options, she seemed to imply that I was lying as she was insisting there was nothing in my chart about having any autoimmune disease and began interrogating me about whether or not I truly have a specialist that I see for this disease. What she should have done was apologized for not knowing, and for there being nothing noted in my chart, and should have asked who she an contact to obtain a report TO ADD IT to my chart for future reference… I didn’t get a different antibiotic. And I certainly did not take the one she had given me.

I have been to NCH and Lutheran and I’m coming back to Alexian for good.
I never had a bad experience but my current doctor is not affiliated with Alexian. I had a brain MRI at Lutheran and not only did they send the wrong report showing I had no tumor, the MRI at Alexian showed my brain tumor was 3 times the size Lutheran reported 4 days earlier.
The receptionist in the MRI department has been consistently caring and pleasant for the last 4 years I’ve had to go there. The techs are also professional and treat you with respect.
There was an incident getting my scans sent to my out of their network doctor. I’m told you have to tell the techs. Problem solved.

Love this place and the staff, just hada surgery on Tuesday. Had the gallblader removed and the entire pre-​op & recovery staff was so nice and helpfull. They have great bed side manners and treat all the patients with care and kindness. They gave you your time to recover not the text book standards and did not rush on anything answered all my questions.

5^th floor, baby! Most of their nurses are the best of the best! There are a few that I could do without, but a lot of the nursing staff goes above and beyond to see patients are well taken care of. Thank goodness for good nurses.
Was recently in for major surgery and they have some of the best doctors ever. I wouldn’t trust any other hospital to take care of me… not after having so much done at ABMC.

I just needed a quick check up and physical since I haven’t been at the doc in forever. The receptionists there are HORRIBLE!!! They are rude on the phone and even nastier in person. I was told to be 15 minutes before my appointment which was at 10:30 AM and I didn’t get to see my doctor until 11:20!!! Just ridiculous.
My doctor, Mark Collins is a nice guy… I just wish they hired better receptionists.