Hertz Rent A Car

I was mislead by the sales person about the Fuel Purchase plan and was charged way more than what i was told. I had a reservation to rent a car from Hertz location in Elizabethtown, KY. First of all, my car was unavailable and I had to wait close to a hour for them to prep my car a refuel it. I dealt with it without complaining. The sales lady offered me the fuel purchase plan. I confirmed with her that I will be charged at $ 3.22/gal only for the fuel I used. Not a full tank of fuel. So I returned my rental at louisville international airport and I get charged $ 58.76. I have pictures from the car instrument gauge showing how much I used. How is this possible? I’m in the army. I can assure you I don’t get paid much. I’m using my hard earned money and going home for the first time after a year long deployment overseas. I don’t have any money to throw away. I called the Elizabethtown store and they offered no help or refund. They are giving me a different story. this is very disappointing. I also called and emailed Hertz Customer service number and they didn’t offer any help either. they didn’t even email me back. person on the phone was useless.

Good service and the staff is more than willing to work with you.