Comcast Service Center

By far the worst digital service provider we have ever had. If you have the option, try any other company first. We had internet, DVR TV, and phone installed. Sure enough after our 6 month promotional price was up, our bill increased 3 additional times in under 1 year total !
Every time we have had service issues they charge us for a technician visit. The guy installing our service told us they have the worst customer service in the industry (should have listened then). One time when our service was working fine a Comcast maintenance tech literally cut our service at the pole on accident. I could see the cut wire hanging from the pole. After the usual lengthly wait for help, they scheduled a repair man to come fix it (additional charge) the next day he never showed. I called and they had never even made the appointment. Thats what you want to hear when you take off work to be there. Stay away from this company. They charge premium prices for below par services. Please come to E-​town Uverse!

Atrocious customer service at their center on Ring Rd — I’ve been there 3 times and waited no less than 20 minutes in line each time. The last time I went to their office there were two lines. One lady was in the other line than me and waited her obligatory 20 minutes before she reached the counter. She was then told that the employee didn’t have a cash drawer & couldn’t take cash payments. The employee told the lady to wait in the other line. REALLY? By that time I was in front of the second line and let the poor lady cut in front of me.
To top it off, we just had our cable go out this Friday and were told they couldn’t get a tech out to us until Tuesday. When I asked the phone center rep to connect me with a supervisor he told me that all the supervisors were in a meeting and unavailable. At 3pm on a Saturday… REALLY? Is this the kind of service my $ 180/​month pays for? I feel old when I say long gone are the days of personalized customer services and companies that earned your business. I expected more from a small town office like is in E-​town too. Next thing you know I’ll be dealing with someone in India to fix my cable too!
I love the convenience of having my cable & Internet bundled, as well as my DVR, but I’m done with Comcast. I’m getting Direct TV.

Great selection, but do not get tricked with the special offers and discounts that only last 6 months. Their prices are on the high end for their service, but worse off, if you have a problem with the service that needs a technicians coming to your home; you can expect to wait for at least a week.
Additionally there might be a service charge for a technician coming out to fix a problem with the service that they are supposed to be providing. Time to change providers!