U-Save Car Rental

DON“T RENT FROM THESE PEOPLE! I booked a rental via Expedia, called their branch location multiple times to find out how to get to the rental location from the airport (Newark) but they never called me back. So I rented from another agency and when I finally called them to cancel they told me they never got my calls and are telling me there will be a one day rental charge since I did not show up! STAY AWAY! YOU WERE WARNED!

This place is a joke, they let you book the car rental knowing that delays happen, they close after 10pm. Now I’m here stuck in this place without a car rental and I was already charged $ 30 for it. DONT RENT FROM THIS PLACE. i never got an email, call or text about them closing at 10 pm

Absolutely horrible! We arrived on Christmas Eve to pick up our car, and they were closed! We had booked weeks in advance (and they had confirmed multiple times), and showed up in a snowstorm, only to find a cold, empty office.
I recommend against this company if you have any type of time sensitivity. Your car may not be available, and they will not let you know. This company is not reliable, lacks customer service, and fails to meet basic professional standards.

This is the worse car rental expereince, I was hoping to save some money but NEVER will I rent here I will pay more and go with the established name brands and get what I pay for. The USAVE car rental is useless, cars are old and dirty on hte inside.

can you spell rip off!!!
they took my credit car information on the computer and charged my discover $ 144.00 and i never received an email or any confirmation. they are rip offs. should be u-​loose car rental!

Extremely surprised by the mediocre reviews. My brother flew in from overseas, and we rented a car from this location. Easy to find in the airport Hilton hotel, clean car, and cheaper prices than the competition. What else can you ask for in renting a car? I recommend.

I don’t understand why anyone would go to the other big brand car services when you can go to here. I probably paid half the price and it had better service. Glad i didn’t listen to the negative reviews and i went here.

I rent cars pretty often, and I had BY FAR the worst experience here ever.
I have had good experiences with other U-​Save branches in the past — they are independently owned and operated.
First, as my girlfriend approaches the counter and whips out her New York license, the front desk guy immediately starts reprimanding her. «Uh oh, no no no, you’re local you can only have 150 miles a day.» He didn’t know who she was, or if she even had a reservation.
Both the copy when booking online and the confirmation email said we had unlimited miles, so BUYER BEWARE.
After arguing with the owner on the phone, we negotiated 300 miles a day, which was more than I needed. So fine.
The first car we got did not have working brakes. We got about 5 miles away into Elizabeth and realized that I could barely stop going 30 miles an hour. The brakes would «crunch» and the ABS kicked in. It was totally dry outside. So we brought the car back.
As a side note, because of the location on Spring St, you had to drive into the very congested city. You can’t just get on the highway, like a proper airport location across the street.
The front desk guy (a teenager) was very rude about us bringing the car back. He just wanted to play Facebook.
The next car we were offered was filthy inside — the seats were matted with long black hair and there were small flies flying around. I complained about this, and the teenager took the car to be washed — the outside only.
I again spoke to the owner on the phone, he cursed at me and basically said «NO CAR FOR YOU» and left us stranded at the Hilton.
We took a cab across the street to Budget and got a brand new car with no fuss for $ 8 more per day — that included liability insurance. A great deal.
DO NOT GO HERE. The cars are dangerous and dirty, and the customer service is non-​existent.

Definitely, you’re getting what you pay for. The only reason I chose U-​Save was because of the price. I was very disappointed in the car and the care it had been given. The car had wrappers and trash in it from previous renters and there were stains all over the place. It definitely could have used a good cleaning out prior to our using it. The gas tank was not filled all the way when we picked it up. My husband went around with the guy when he was marking things that were wrong with the exterior — my husband was pointing everything out to prevent any blame being put on us… however, the guy told him «only the big stuff» do they note. Be careful and make sure they don’t blame you for anything. The one staff member we dealt with when picking the car up and dropping it off was nice but didn’t speak much. The shuttle to the office in the Hilton Airport was convenient.
I would only use this company again if the price was an issue for us — I would prefer to go with another company though if possible.

U-​Save would be better described as «U-​Getwhatyoupayfor»
Granted, I only chose them because they were the cheapest car rental (by about $ 100/​week) for anything in the Newark/​New York City area. I assumed that the non brand car rental companies were able to give you lower prices by renting slightly older cars (who needs a brand new car when renting, anyway?)
Pros:
–Cheap
–Staff at Hilton hotel are friendly, and there’s free WiFi in the lobby while waiting for the shuttle to the airport (every 20 mins)
Cons:
–The first car they brought out had a flat tire (buyer beware!)
–The second car they brought out had a missing lug nut on the rear wheel (which I did not notice until later
Other thoughts:
–Our Ford Focus has about 48,000 miles on it, lots of small dents in the body, and a coffee stain on the back seat.
All in all, I would probably rent from them again, but only if they were the cheapest, and I would carefully check over the car (mechanically) before accepting it from them…