REMAX In Action

Jeffrey has way too many clients for one person to handle. His «secretary is a joke» The times we have been there she gave us a blank contract and had no clue who we were or what she was doing. The times we were with Jeffrey in his office with her she would not pick up the phone calls coming in, he has to tell her to pickup the phone. Nellie has no knowledge of real estate. Clients have asked her for paperwork and she ignores them. She is inept and slow. The whole set up is a mess and I think he is biting more than he can chew; the result is dissatisfied clients and no referrals for continued business. I would not refer him bc of the hoops you have to go through to get paperwork done right.

Jeff Brookman is a Horrible Horrible agent. DO NOT USE HIM FOR ANYThING! He takes low commissions and do no work listing your home. He did not even show up to any of the open houses and came up with excuses after excuses. He did no marketing for our house and came unprepared with comps for the appraisal. The buyers had to called us directly to schedule an inspection because Jeff did not pick up his phone or response to their request. He is a big time loser that takes a 2 percent deal and hope it sells. DO NOT LIST WITH THIS FOOL!!!

If I could give him zero stars, I would. I sent an email. He responded & left his number. Every time I tried his number I got his voicemail & it was full. I called the office & got his voicemail there. When I finally got in touch with him, he was carrying on another conversation, saying that he’s listening when I know he wasn’t because I said will the owner allow me to bring my pet tiger & he said yes. I said if he’s too busy I’d call back. He gave me an attitude telling me he was always busy. I was infuriated & hung up on him. Needless to say I did find a place without the help of a realtor. I would DEFINITELY NOT recommend jeffrey brookman to anyone. He’s very unprofessional. I was very unhappy with the way I was treated by him.

Let me start off by saying, if you think your realtor really gives a damn about you, youre wrong! We started off by calling for a place to rent and spoke to Jeffrey Brookman. He and my bf had a good long chat about our situation, life and what we need. He reassured us he was going to help us out. We were excited.
We set an appointment or 11 am, since we are in Brooklyn we woke up extra early to make it on time. Unlike Jeffrey. He comes in an hour later, looking like he just rolled out I bed. I couldn’t believe it. Everyone was just nicely and professionally and this guy comes looking like a bad version of Adam Sandler. So he walks in an hour late, rushing around on his phone, barely acknowledges and proceeds to have us wait about 20 extra minutes for him to finish his call. It takes us about another hour to leave to look at apartments. The first place he takes us to is an absolute dump. He called it a fixer upper, it was more like a place where drug addicts squat at. He claimed downstairs was better but he couldn’t get in. So he takes us to another place.
This place is much nicer, we are looking around but Jeffrey goes off to lock himself in another room to talk on the phone. So we make our way around the place, it’s small and cute and we like it. But now we’re waiting on Jeffrey to finish his call. He finally wraps it up and asks if we like it. Since the apartment he showed us was in the middle of being redone he offered to show us other ones for rent inthe building. But he has no idea what he is doing or where he is because he proceeds down the hallway trying all the knobs. All locked some have music playing from the homes. So we leave. In the parking lot he instructs us to do his job for him so he could ditch us. We were the ones that had to go back to the office and tell his secretary to file the paperwork while we sat around for an hour and a half waiting for him to come back. His assistant called him multiple times asking where he was, we called him. He assured us that he was on his way but he never came.
To give you a clearer picture of how terrible this guy is, we can hear his assistant doing paperwork talking to potential buyers and juggling everything while occasionally talking to Jeffrey when she could reach him practically begging him to come back and do his friggin job.
We were so fed up, we took matters into our own hands, craigsliste some apartments and went to go see them ourselves. Which was infinitely easier to do without having a dead weight like Jeffrey attached to us. We are actually grateful he was such a terrible realtor because if we had waited around any longer we might’ve missed an opportunity.
He is the most unprofessional, unlikable, uncaring person we’ve ever had to deal with. Truly the Adam Sandler of Realtors. We made the mistake of not looking him up before hand and missed all the complaints about him. He and Remax in Action should be embarrassed and ashamed of themselves. But at least they stole 25 $ from us. Good for them since money is obviously all they care about.
Avoid this business and Jeffrey Brookman like the plague. I have rashes after being around him.

I would give this business no stars if I could! Jeffrey Brookman, one of the agents here, is a disgrace to realtors across the country and to this establishment. This is an individual I first made contact with 2 and a half months back, a few hours after a home I was interested in came on the market. I was told there was already an offer on the house and I could be the back up offer. Fast forward a few months on this short sale and the deal has closed. Guess who closed on the home hours before it was scheduled to go to sheriffs sale? JEFFREY BROOKMAN! He has purchased the home for himself despite my higher offer. I do think it is quite illegal to purchase a home you are the agent for, especially with the intention to flip the property and re-​sell despite a higher offer. I have proof that he is doing this.

I had a terrible experience with one of the realtors. Unprofessional, and often, indignant. I don’t believe I should have had to pay their commission because no service was provided. Their only saving grace is an admin who works hard to make sure customers get what they need. Calls to the broker of record to complain and request a refund have gone unanswered. I would not recommend this agency for homeowners, buyers or those in the market to rent.

I called remax last week about a property and gave name and number and was told an agent would get back to me. no call was forthcoming. just called again because I see the property is still listed.
Spoke with Tanya again. who did not remember me but did remember telling me that there were multiple offers on the property and did I want to call ANOTHER number to set up an appointment?
Customer service died in this industry 25 years ago and occasionally a realtor lets you know just how dead it is.