Wendy’s

This use to be the only Wendy’s around and they use to be really good. Well now Here I am doing the worst bc your store management must have either changed or when the other 3 Wendy’s opened up near by you guys stop giving a fck. Either way I was served a chicken sandwich with cheese and I’m allergic to cheese and the sandwich doesn’t come with cheese normally. Simple mistake in my opinion. However as soon as I go back around to talk the manager they told me to call tomorrow to talk to the store manager about a refund considering I had to buy medicine for my allergic reaction (Yes I have an epi pen and yes I am physically allergic to dairy) The next day I called and was told I would get a small settlement of probably like $ 20 in the mail once corporate gives me a call. Well 2 weeks go by and I call Wendy’s to make sure they were still planning on calling me and seemingly no one remembered me or my F’d up sandwich I never got to eat. (Considering I still have the meal frozen in my freezer along with pics on my camera with the receipt, I wasn’t worried) They of course once again gave me the run around about receiving a call for a settlement. 2 months go by (yes I still have the food in the freezer) and I’m pissed. Not only did I get the run around for the 3^rd time after I called, the manager had the nerve to tell me to bring in my 3 month old receipt and food. Upon doing so they «lost» my receipt and I was left with rotten food I paid $ 20 for and never ate. I let it go bc I wasn’t getting anywhere with them. Well yesterday (and this why I wrote this review) my aunt went to the same Wendy’s for chicken nuggets which were still frozen in the middle. She did not go back for a refund and did not complain but %100 deserved a refund for the $ that was once again wasted on your store. Most people don’t understand what it is like to carry an epi pen in a country where you can find dairy in all 6 sections of the food pyramid. I hope this review Unilocaled you realize the importance of customer satisfaction.

I come here pretty often, their food is good. Especially for the fast food standard. The best part about this place is the staff. They always go out of their way to make you smile/​happy.
They’re always cleaning when they have free time, so the restaurant is usually pretty clean. This particular location has not had the new renovations yet.
I have never had a bad experience here, I would recommend this location to anybody in the area.

Shana (or Shania) came up to our table and asked if we would like some water with our meals. It was an amazing experience as it is not something that I encounter while eating at a fast-​food restaurant. She went out of her way to make our stay more enjoyable and I will never forget that. I was extremely impressed and shocked to have such great service at a fast-​food restaurant.

Everyone,
My own imposed rules for any Chain Restaurant review:
1. Must visit at least three times. Two of which must be distinctly different formats; i.e. one weekday night and one weekend night.
2. Since the food should be the same everywhere, with the exception of regional items, the food category will only be judged on the quality of the expected food (i.e. temperature, consistency, and amount).
3. Ratings are based on a 10 point scale with 5 being average, which does not mean bad. What a score of 5 means is that the category meets expectations for that establishments format.
Thanks.
Wendy’s — Elgin Southwest
Location/​Layout — 4.5÷10: This Wendy’s location can be found on McLean Blvd just south of Route 20, adjacent to a Jiffy Lube. The interior is usually fairly clean and sports the standard Wendy’s interior, which is not screaming for an update but is showing its ware. Although, like all Wendy’s the fountain divides the two available registers, one of which is never in use, making getting refills a pain and extremely time consuming for both you and the employees. Parking is ample and well maintained.
Service — 5.5÷10: The order takers are usually friendly, accommodating and accurate. The drive through is usually very expedient, especially when compared to other Wendy’s. The lone issue that I have is the location will make you wait in line for a refill even as they are filling other drink orders. I personally never jump the line, which is what about every other person that dines in a Wendy’s does, but other locations usually note the reason for your return visit to the counter and address your need while filling other drinks.
Food — ⁶⁄₁₀: In general I prefer Wendy’s as a fast food burger option for both their burgers and chicken. The burgers are always hot and fresh with the most natural tasting and freshest toppings in the industry. Chicken sandwiches, especially my industry favorite, Spicy Chicken are usually prepared when ordered at this location instead of sitting precooked and waiting for a taker. The optional sides, instead of fries are genius and much appreciated, especially given the ample options for a fast food burger joint. Again the lone issue is that a trip for refills can create cold food upon your return, which hurts the food score for this location.
Overall Experience — ⁶⁄₁₀: This Wendy’s location offers a fairly solid fast food experience and is usually accommodating and quick to fill orders. Location, quality, and speed are the main assets of this location especially given my time at the nearby Sports Complex.

this branch is fast and a fast food lunch is ready in a heartbeat. However as years have passed the stuff that gets trucked in is — the management doesn’t see. I mean, crumpled up buns — broken chili containers that leak in the bag — my friends and I compete to see who has the most mangled up meal.

This Wendy’s is nice. I took one point off, because the woman who works the drive-​thru should not be working the drive-​thru. Otherwise, it is great!

You may think that all fast food chain restaurants are created equal, but be warned: that is not the case.
I used to go here on a fairly regular basis because it’s close to where I work. I though that because I was there during the «off hours» I was maybe getting the «B-​team» crew, but after gathering enough samples, I came to the conclusion that this particular location is just super, super slow. (And the fries are always too salty!)
Combined with the fact that the light on the corner is very poorly timed, I have decided to go elsewhere for my fast food fix.