PODS

PODS pulled the old «bait and switch» on me. Do not use them or you’ll be taken advantage of.
I stored my household goods in a POD for four months until I found where my new job would be. I only moved from Huntley, Illinois to Peoria and they charged me over $ 1650.00 just to «drop off» my POD at my home! I could not believe it. They turned my whole relocation which is a 2.5 hour drive into an expensive nightmare…
Save yourself some money and use someone else but, make sure they tell you everything up front.
Oh, they also dropped off a POD that was too small, even though I had a correct weight of my household goods from the movers… So now I have to hire someone to pick up 15 large boxes from my daughter’s place in Rockford… Not a good experience at all!

Sold out house in June but couldn’t close on the next one until August. PODS dropped off two containers, picked them up a few days later, stored them for six weeks, then dropped them off the day we closed… no problems. And for a lot cheaper than hiring movers and storage. No complaints.

PODs made moving a complete nightmare. I ordered a POD, as I was selling my home and needed to store my belongings for two weeks until I could move into my new location. When I called to make the reservation, I scheduled delivery and pick-​up at my home. The POD was delivered without any issues, but I never received a phone call regarding pick-​up. When I called the evening before, I found out the person who I had spoken to had put down that the POD would be stored in my driveway, even though I had scheduled and was being charged with facility storage. Anyhow, it took two days and several hours on the phone to get a pick-​up scheduled before the closing on my house. PODs tried to charge me extra for early pick-​up (even though pick-​up was a day later than I had originally scheduled), but when I refused, they agreed (and I reiterated in each phone conversation that I would not pay extra for their mistake). Fast forward to pick-​up day… I needed the POD off the property by noon, prior to the real estate closing and was told it would be picked up between 8 – 12 when I spoke with someone the day before. When I called the day of, as the POD was still in my driveway, I was told pick-​up was scheduled between 3 – 5. I was livid. Eventually, they sent someone to pick-​up the POD, but then they charged my credit card for the «early pick-​up» a few days after the fact (probably in hopes I wouldn’t notice). Now I have to spend more time on the phone with this awful company to get my money back. I don’t understand how they can make unauthorized charges. Also, I don’t understand how a company can make a stressful event, like moving, a completely hellish experience. I’ll be filing a complaint with the BBB, and I will NEVER use PODs again. Worst experience, customer service and company ethics ever. Take your business ANYWHERE else!

This should be a last resort only company. The service is terrible. Their quotes are incredibly confusing — plan on paying a lot more than they tell you. Their customer representatives don’t have a clue how the logistics of the storage units work leading to a lot of phone calls, being put on hold and just general heartache.
After a lot of asking for managers, they made a minimal effort at best to make it right. By the end of it, I was completely defeated. I was left to make over a two hour round trip to personally pick up my belongings with a moving company at one of their storage facilities. I was not happy.
Whatever you do, do not use this company. Between the Unilocal reviews and the Google reviews, I think you’ll get the point.

The local service for Aurora IL is horrible!!! After much planning, a disgruntled driver showed up at our door and started yelling at family members because he thought the driveway was too small,. He then drove away with the POD without any explanation. I got it resolved over the phone and the POD was delivered the next day (same place and same driveway) but we lost a day of packing in the process. PODS offices seem nice on the phone but their drivers are rude and nasty. I discovered that the drivers are contractors so PODS have no control over this part of the service. If you have a choice of services, I recommend that you use someone else.

This place is TERRIBLE.
First, they pressure you into making a reservation, saying — «oh, you can cancel at any time, it’s better to lock in your rate now».
Second, they tell you that PODS services all areas. Not true. I’m moving from Chicago to LA. Both places are NOT served by PODS, they will take the Pod to a suburban location and tried to sell me a $ 600 moving services on the front and back end.
Third, I cancled my order but they still charged me over $ 2600 the day after I ended my request. They told me I would get my money back in 72 hours, but I also had multiple NSF notices from my bank. They didn’t want to pay for those… after complaining they told me they would «review the tape» of my conversation with their rep. The rep initially told me that I would own $ 400 as a first installment… but they took the whole fee out after the fact.
Overall — Not pleased. They pressure you into booking. Tell you they service areas they don’t, steal your money and are shady when you try to recoup the bank charges after they rob you.

If I could give them (-)five stars I would. Deducted over $ 500.00 from my account for a canceled move and taking two weeks to put it back. Got my transactions bouncing all over the place. And during a bad economy? I ought to cut you people!!!