Dunkin’ Donuts

This is my least favorite Dunkin’ Donuts. The only reason I still come here is out of convenience on my way to 90– I’ve begun to drive out of my way to go to another Dunkin or Starbucks instead. I almost always have a problem with my transaction, they have messed up my order multiple times and do not acknowledge whether or not they fixed my order. The team is always giggling and talking to each other, which I wouldn’t have a problem with if it didn’t result in me paying for the wrong food so many times. On busy mornings they continue to redirect drive through traffic to «park up front» while the order is being made which I think is silly for someone ordering only one thing, especially since there is only 1 parking space in front.
My advice– try the Dunkin in downtown Elgin or carpentersville instead, or the Roll’n’ Donuts down the street.
Update– I was the only person in the drive through today and they still managed to give me the entirely wrong order.

Just left this DD and I’m bewildered about what happened. There was a lady and a young guy (looked young, may not have been) working tonight and it started great until I asked for the new peanut butter square in my ½ dzn order. I prefaced it saying that I knew it would cost me extra and he added it without charging me. Great! Then the problem happened when he swiped my card, gave it back to me and walked away. I thought he went to get me a bag for my order but nope. I turned around and he saw he went back to sweeping, leaving me standing there. I pulled my receipt from the machine, said thank you as I walked past and he ignored me completely. Both of them ignored me. So I’m not sure what to make of this. Maybe I should go to the DD in Rosemont instead if this is what I can expect from now on.

If I ever want coffee this is the place I usually come to. I give it 3 stars because the service was good but my latte was way too sweet and I got the wrong doughnut… I probably will still go back but will definitely be checking my bag before I drive away.

If i could give ZERO stars I would! We told these idiots when ordering that we had a coupon for a free iced coffee then showed them the coupon and they didn’t take it off and ran our credit card for the full amount! When I asked them to void the transaction and ring it up correctly and they refused! Horrible employees with absolutely no education!

This place is a joke. I honestly do not like leaving bad reviews for businesses because I know how hard it is to stay afloat as one. This place deserves it because of one employee who ruined our morning. The younger girl working there messed up our order and overcharged our credit card. When we complained, she walked away from the counter and ignored us. She started talking in Spanish with the other workers, which is a language I understand. After realizing that they might be messing with the food, I went over to them so they could see that I was keeping an eye on them. She made the food and then rolled her eyes at me as she handed it over. As we were waiting for the manager to come in to void and redo the credit card charge, the girl never said sorry or showed any remorse for making the mistakes and making us wait. Eventually, another worker was able to call the manager to get the code for the computer to help us out. That’s the only reason I gave an extra star. If it wasn’t for her, I would give this place negative 10 stars.

Sigh. Sorry I have to take away one star from you, DD. They must have known I was a new customer the first couple times I went there because I thought service was great. Now, it’s lackluster and inconsistent.
This morning, I definitely needed a medium iced coffee and a bagel with cream cheese. I don’t always get the latter, but this week has sucked and I said, whatever, I don’t have time to make breakfast this morning and I’m running late. This will do. No one was there, I placed my order, and I was on my way to the office. When I opened my bag, I didn’t see a straw. I looked in our kitchen and of course, there wasn’t one, so I’m currently drinking my latte with the cover off.
Bagel time! I open the bag and I see an atrocity before me. A mound of cream cheese glopped on ¾ of a bagel. Why ¾? Because when they cut it in «half,» they just cut off a little edge as my second «half.» Are you kidding? See the picture along with this review. So basically, I just had a huge chuck of bagel with cream cheese all over it. And it was barely toasted. A sad breakfast for a sad morning.
So why am I not giving it less stars? Well, on their good days, they’re pretty good. As far as getting in and out of there in the morning, there’s never a long wait. I guess it just depends on who is working. Another tip: check your bag before you leave. I once got a blueberry bagel when I asked for multigrain. Those two don’t even sound the same, but there ya go. Will I be back? For a latte, yes. For a bagel, nope.