Walgreens

Passport service review
Needed to update my passport. Quick in and out. Lady who took my photo allowed me to view my picture before printed.
If the picture isn’t accepted at the passport agency, if you kept your receipt they allow you to rephotograph. But they make sure it’s good the first time around by following policy from the start.

I was in the drive thru to pick up my mom’s meds. There were two cars in front of me and I had already been waiting for 30 minutes. The service walking inside to get meds is just as bad. This pharmacy used to be quick and on top of their shit and since hiring new techs it all went downhill and to top it off they don’t know shit.

Why all the hatred? I’ve always received pleasant service, especially from the manager Irene who gets mad respect from me because whenever I come here she’s running around the store making everything work! I came here for a receipt-​less return after a Richmond store turned me away.
I am used to waiting for prescriptions no matter where I go, including at the hospital so the fact that I always have to wait when I come here is expected. At least they have a drive through so I don’t have to drag my kids out of the car!

This is a large, well located walgreens that generally is well stocked with plenty of parking. Why this walegreens gets two stars —
1. Poor customer service. There always seems to be a huge line at the checkout and as someone who has worked in customer service at a store like Walgreens I know workers should be calling for another worker to open up the next check stand when there are 2 or more customers waiting in line to check out. This never happens. I literally walked out of the store earlier this week because a woman was getting several items with a rain check and there were five people in line behind me and one customer in front of me. A co worker of the person working a cashier walked right up to the check stand ignored all the customers in line and then went back to stocking when she could have opened up the other check stand — nor did the obviously new cashier call for someone to open the second check stand. I have yet to have anyone who works at Walgreens 1. Take me to an item 2. Greet me as I am entering or walking around the store either.
2. Wait times at the Pharmacy.
It doesn’t matter if you go inside or you pull up to the drive through window this pharmacy is ALWAYS backed up. You will always wait at least 10 — 15 minutes to get your prescription if not more. which is a BAD thing when like me your juggling a small infant.
Enough said. If I could I would go instead to the CVS in Orinda to get my prescriptions filled but I can’t so I am suck with Blah walgreens of leftoverville aka El Sobrante.

This store is super convenient and has a great selection. Great place to run on a get that thing you forgot at the grocery store. The lines at the register are usually long because of under staffing. Overall a great place to shop

Check your receipt before leaving. Checker just rang up an item twice and was gonna let me pay until I checked the items he rang up!

el sobrante. walgreens is huge, fully stocked with overpriced items that can’t be easily sourced nearly. one must ventured over to the freeway, check out target, etc. looking at walgreen’s longevity, enough people don’t make the trip.
noticed:
–few beers, wines
–meds expensive
–battery i bought @ 2/4.99 here for 5.99 each.
no thanks. no more checking out this place.

1 star because you cannot give zero stars — If you care about the health and welfare of your family or yourself do not get your prescriptions filled here. Never have we experienced the level of incompetence in a pharmacy. There have been instances of wrong medications being disbursed — we’ve gotten old dosages refilled and even received someone else’s meds (sorry Ms. Milligan). If you try calling, good luck. No matter what time you call there will be one person ahead of you and it takes a minimum of 45 minutes for the phone to be answered. For shits and giggles we called on 2 phones and there was still 1 call ahead of us, what a joke. Complaints go in one ear and out the other. Looking at the other reviews here it seems that this is just business as usual. We’ve now transferred out of this mess and will never return. I suggest everyone do the same.

I absolutely dislike this Walgreens very much. The staff is SLOW and please don’t bother to ask questions/​seek help? They NEVER know the answer. I sent some pictures for pick-​up and it was awful. The person who I believe was the manager asked me several times for the name. which was irritating. After he finds the pictures, instead of handing them to me, or ringing up my order, this dummy just walks away with them in his hands. I continued to stand there not knowing what in the world am I suppose to do. As he was going to get some change for another clerk I stopped him and asked «what about my pictures?» With the dumbest look on his face he said «Oh sorry about that». Not sure if he was just not the smartes, stupid, or responding to some form of internal stimuli. Will not visit this walgreens again unless it is absolutely necessary.

Got automated phone call on 9^th, thought it was because meds were ready. Go in on 10^th for pick up but pharmacists said not ready til 12^th.
Apparently if you get a call from man it’s to tell you about your meds.
If female it’s to say meds are ready for pick up.
So finally go for pick up on 12^th but guess what?! Insurance won’t cover meds until the 14^th because it’s still too early!
WHY YOU NO TELL ME WHEN I CAME IN ON 10TH!
Wasted gas, time, energy
Went on 16^th just to make sure it was ready and I guess I can say it was but I still had to wait 10mins.

Pharmacy only review, the rest of the store is just fine.
So I called the nurse line on my insurance card with a possible drug interaction question as I had just gulped down a supplement with sulfur and I’m allergic to sulfa antibiotics, she said «Call your pharmacist» which is this Walgreens. That call to the nurse took about a minute.
I’ve been on hold, on a Sunday afternoon with empty streets in a small rural town, for 21 minutes. I’ve been the «next call to be answered» for all 21 of them. I could have driven over and asked in person. Determined to wait it out to get the name of the answering pharmacist. Obviously, I’m not having an allergic reaction…
26 minutes…
calling with my cell as well now… on hold… there is one call ahead of me… yeah, me.
30 minutes…
34 minutes…
A guy named Danny answered, sounded tired. They were at lunch. I was unaware the pharmacy closed at 2:00 on Sundays for lunch.
Not the first time they have chosen to ignore phone calls, just go stand in line to fill a prescription, witness it for yourself.
Good job, Walgreens.

Walgreens is so expensive! Only reason I came here was to avoid the hassle of a Target run on a Friday afternoon. Am I the only one that gets annoyed with store personnel constantly restocking during business hours? Well if that bugs you too then I wouldn’t suggest going here. They get 3 stars for having everything I needed but they’re lacking in cleanliness and comparable pricing. The staff can use a little «pick me up» as well. meh.

This Walgreens has the basic essentials and was clean and orderly. I don’t normally shop in this area so I don’t know much about the area but the street was busy and the surrounding businesses not all that great though.

For some reason, the pharmacy staff here has a hard time actually placing orders. Several times I have dropped off my prescription here only to come back days later to find they are still out of stock, because someone somehow yknow… forgot to order it.
The last straw was this morning. I dropped off a prescription last Wednesday to be picked up the following Monday. I was assured it would be ready– they even offered it that day, but I was late for work & wouldn’t be back in town for a few days. I came back the following Wednesday (today). Guess who hadn’t ordered my medication? These guys. Guess who was completely out of stock & couldn’t even PARTIALLY refill my script? These guys. After calling the next closest store who also didn’t have any (I’m late for work again), I asked for my prescription form back to take elsewhere.
Lo & behold, I find after calling the first non-​Walgreens pharmacy that my particular medication has been re-​named by the manufacturer, which means they can’t fill it without having the brand name changed by my doctor. Walgreens would’ve known this, had they ACTUALLY TRIED TO ORDER IT.
So now, a week later, when I actually NEED my refill (I’m going to miss several days & have to restart completely), I find that I need to make a new appointment with my doctor to get a new prescription for the same medication under a different brand name. All of which Walgreens could have told me a week ago. Guess which pharmacy is never getting my business again?

This Walgreens was good at some point but then it became known to me as a «ghetto» Walgreens. Most of the people that shop in here look homeless or look like they are on drugs. The staff here usually don’t say much and aren’t very friendly. There are the occasionally really nice people that will great you and talk to you.
As far as the store location, it’s not in a bad area, right of the freeway, across from a shell gas station. The parking lot here is huge! So no problem there. As far as the store itself, it is not as big, but still had quite a bit of inventory.
Not my first pick to go to this Walgreens, but if I have to for last minute — then I will.

The pharmacy is bad in every way — slow — incompetent — AVOID

the worst wait ever

Pharmacy not so great. Tried to get a prescription filled there today, they didn’t have that drug in stock, said it would take 5 business days to get!!! I called a couple of other Walgreens in the area, same story. I went to Costco, 3 days drug will be there! Costco was so helpful.
Walgreens could have checked a few stores for me. Not helpful at all.

Decent selection of items at a convenient location but at a higher price. Costs of certain items are noticeably higher. Specific employees working the checkout counter can be rude, slow, and/​or incompetent. There are certain employees here who are very pleasant and always greets you when the opportunity is available.
On one specific occasion, I was lucky enough to be situated behind a possibly drunk customer on the Superbowl who was given the wrong change and proceeded to curse at the unfortunate employee.
On another occasion, I was even luckier to go at a time when the friendly employee (manager I believe) was stacking points on the balance rewards card with a checkout employee. As a result of this, I received a 25% discount as well! Thanks guy!