Public Storage

Had a pleasant experience at PS. Needed to store my belongings between moves. This location impressed me with clean indoor units. I felt very secure with my stuff in a ground floor locker. The staff was friendly each and every time I visited or called in. Sonya and Jessica are true professionals! Thanks for making a wild time in life much less stressful. Highly recommend this PS location!

I was in a bit of a rush as I’m moving today. I came in expecting to be «sold» on a bunch of stuff I didn’t really need… but I was pleasantly surprised otherwise. Tarynn and Christine were awesome! they were informative but not overbearing, concise in their presentation but not hurried or rushed in their delivery. My transaction went very smoothly and I was out of there in a timely manner. Customer service with a smile is infectious. Thanks! :-)

I love this place… the staff are very friendly & helpful… especially jessica… don’t hesitate before renting here…

I have two units here starting from 2007.
The cost has nearly doubled in that time so it’s now costing my nearly $ 400 per month for two 7×10 foot units.
Unlike others who have reviewed here and speak highly of the elevators, they don’t always work.
I recently had one of my units broken into and had several thousand dollars worth of my goods stolen yet not a single word or apology from management. The thief was one of their customers (had to be a customer to get access to the floor where my units are located). The thief cut my lock and replaced it with one of their own so it wouldn’t attract attention.
I had the attendant check the video but their security cameras only capture the exterior doors. Even then, they don’t keep the recordings for any length of time before recording over them. I also learned that their security recording still uses VHS tapes which suggests that even if they had captured any images they would probably be unusable. Even so, management never even bothered to look for someone removing the very distinct looking goods. They never even offered. For that matter, they never even bothered to contact me.
When I rented my units I was told that I had to purchase their insurance for $ 8 per unit per month. At least those prices have not gone up. When I tried to file a claim I was told by the insurance adjuster that unless they had forced their way into my unit that the insurance does not kick in. Cutting the lock did not count as a forced entry unless they left the cut lock behind. I’m covered for flooding (on the 4^th floor) but not for breaking and entering!
On the plus side, I will say that the location is convenient and the fact that it’s an enclosed building means my goods are protected from the elements. I rented a unit at a nearby PS location (San Pablo) and even though my unit was inside, it was on the top floor so the sun made it unbearably hot near my unit. Anything I had that was wax melted and all of my batteries died a quick death due to the heat inside. That place really sucked. Plus, it stank.
Between the cost, the always escalating rental prices and the total lack of security for my goods, I’m looking to relocate.
Because of the poor customer service with regards to my theft, I’m telling every living soul about the poor treatment received by Public Storage. A couple of months worth of comped rental would have been a nice gesture but even an apology would have been appreciated. Instead, nothing from management. Zero. Nada. Zip. Bupkis. Silence.

This location is an excellent place to store your stuff. It’s clean, well lit, easy to access, elevators are fairly prompt, feels secure, doors glide and down easily.
The staff is fairly friendly, and helpful when asked.
The manager Sherrie is super helpful and will always try and work with you and explain things.
My only beef for not giving it 5 stars is that you can get a better price going online than by calling or walking in. However… once a few months past, the «corporate office» hiked my monthly price up 26%! I don’t think that’s cool at all. And they would not bring it down not matter what. «It’s company policy» they kept saying over and over. So you’re teased with a great online price, then walloped a few months down the road with a much higher price, kinda like some unpopular mutual funds! Not cool.
With that said though, it’s still clean, safe and easy to access and you feel secure with your stuff there.

tl;dr: Storage worked, employees are awful and I would never rent here again.
The storage unit I used worked just fine — the two months my things resided there were fine. Nothing got damaged or stolen. However, my interaction with staff there completely soured me on this location and most likely all Public Storage if we’re being dramatic. When I reserved over the phone and completed paperwork in person, Public Storage employees told me of the carts that are available for use. That’s super helpful when you have to load from the parking lot, into the elevator, from the elevator and down multiple hallways to your storage unit.
After taking off work early and loading up my boyfriend’s truck, we schlepped out here with a complete truck full of stuff. I pop into the rental office to ask for the hand cart and the woman rudely informs me that it’s too close to closing and I cannot use it. We had arrived there at least 45 minutes before closing. I was polite and practically begged to just use it for 10 minutes and promised I would be back before closing. She said absolutely not, said it was policy.
Now if it’s «policy,» wouldn’t you think that’s something that would be shared with the renters when they check into their storage unit. I can understand why they wouldn’t want to loan the hand carts out close to closing but you HAVE to tell people that ahead of time. So what did we do? Moved everything by hand and it was absolutely awful.
When I first checked in and signed all the paperwork, the supervisor told me the woman who was checking me in was new and would I mind leaving a positive google review so she could get more sales. I was completely thrown off by that — have me review something before I event speak with the woman for more than two minutes? I said sure but it didn’t end up working on my phone. The new employee was perfectly nice but not knowledgable about all things Public Storage. I can appreciate how hard it can be to memorize lots of information. While she was trying to sell me on packing items, I felt I could have sold them better and I didn’t even work there.

I am very pleased with the property manager Sherrie. She is polite and helpful. I was more than frustrated moving and when I couldn’t figure out the elevator system; she came down to help me herself!!! Thank you so much you have no idea how much I appreciated your extra attention. Hopefully, you will now! Thanks again.

Very disappointed! I closed my account on the 10^th of the month and they would not pro-​rate or refund my money. Very poor and shady business ethics and would not recommend
Another peeve is the elevator situation, very slow and not user friendly, cannot get to office floor unless your unit is on the same floor. If its not the same floor, get ready to walk up the hill outside to the upper level

So where was Helen the whole time I was here? This girl is attentive and all business. I’m actually sad I’m closing my account. But if you want a place that takes care of your things this is the place to go to. I loved their temperature controlled ac and I knew our furniture was taken cared of. It’s clean and I noticed when I was there a few times there is someone walking with a broom. Thanks you guys! You’re the best!!!

When I walked in the greeted me promptly and very friendly. I work in retail so I appreciate good customer service. Clean facility and dependable and knowledgeable staff

I give the stars because of the young lady Jessica who helped me with taking the time to answer questions show us varies units and suggest booking online to save money ask to speak to her because she is very helpful.

Great service! I needed a unit to store away extra furniture and holiday pieces. The location manager was very helpful and friendly. Clean and secure storage facility.

With all the storage companies around I ended up coming to this place because it is the newest ones. I walked into a very nice, clean and with an air conditioned store. I had no problem with parking. The ladies there were very friendly and helpful. The unit I got was great. It was a very clean unit. What more can you say about a storage unit? It is conveniently located right off the freeway going 80 west. So far, I can’t complain.

My parent’s own a restaurant in the area and we store our restaurant supplies at public storage. We’ve never had any issues and the employees are always courteous when we need help.

I had a reservation for a unit here. They were very professional & courteous on the phone.
There is absolutely no place to park by the office for moving trucks; I had a 14′ truck and had difficulties maneuvering.
They claimed to have tons of space to park down below where the units are; but it is so tight.
The worst about it was that when I was ready to move in after signing the contract, I found out they do have elevators. But only 1 person at a time can use them. So, if there are more than 2 people moving in or out at a time, then you must wait for someone to finish before you can start.
Then, I waited that 15 minutes & when I went up to the unit with a load, I found out there was a lock on the unit!
I told the manager that I couldn’t wait around to move and needed to do so now, and requested to receive my money back. He yelled at me & said NO, you signed the contract and the contract stipulates a 30 day notice. I informed him that I had not had access to the unit so I hadn’t moved in. He yelled again NO, you signed a contract. I informed him that I read the contract & nowhere on the contract does it indicate that you must wait until someone was done with the elevators in order to use it. He said TOO BAD.