Golden Gate Overhead Garage Door Co.

Yay, all is well! I backed my car into the garage door this morning (don’t ask), read Unilocal and called Golden Gate. They were all booked; still Sarah squeezed me in for an inspection, both of us thinking it would take over a week to order and install the new door. I’d only hoped that the door engineer could help me get my car out. BUT… owner Tim Humann and his companion FIXED and reinforced the door, leaving only minimal signs that anything ever happened. In and out in about 45 minutes, at a fair price. Not that I intend on crashing into my own door again, but if YOU do, you should call Golden Gate!

Our residential roll-​up garage door that was installed by GG Door required servicing today. The door would not close when activated. The technician, Tim, diagnosed the problem and repaired the problem promptly. Highly recommended.

This is the third time I called Tim for our garage door service. One of our garage door spring broke again. The springs usually last about 10 years. Sarah was very helpful to schedule me in in two days. I am pretty sure Tim is very busy. What can we say, when you are great, honest, reasonable price, and pleasant, who wouldn’t want to do business with him?
Thank you Tim!

Excellent. Prompt, knowledgeable, fair-​pricing. And a family business to boot.

Very professional and did a fantastic job on our new garage door. Tim was friendly, prompt, and did great work! When there was a mix up with the window frames we had ordered, Tim was understanding and took care of it right away.

I needed my garage door sensor thingies fixed after a few years of neglect. Tim showed up on time, was friendly, did what was needed and made some other suggestions (general tune up stuff), and was ridiculously reasonably priced. It’s encouraging to know that businesses like this are out there.

This company deserves more than 5 stars. They are prompt and honest. They told me that I don’t have to replace my garage door since the one I have can be fixed. The other company who checked my garage told me right away that I need to replace my garage! I would recommend this company to everyone

Our garage door was going up but not going down. Sarah, who helped me over the phone, was so understanding and helpful. What wonderful customer service. First she tried to troubleshoot the problem for me to see if I could even make adjustments to my sensors to fix the problem. Though that ended up not being the problem, I appreciate her trying to help.
In addition to Sarah’s responsiveness, she did everything she could to squeeze me into a technician’s schedule that day because he was running ahead. As promised, Tim came to the rescue and identified the problem right away.
I needed to leave to pick my daughter and felt that I could completely trust him to use our remote control to let himself out once the job was done.
Golden Gate has an excellent, courteous, punctual team with great customer service! Thank You!

Tim came to my house today. Showed up within 10 minutes of his scheduled time. Came prepared for all the things that may be wrong with the garage, and went right to work like a pro. Was fast efficient and courteous. His service fee was reasonable. After he fixed the garage door problem, he explained to me in details how to problem solve and operate the garage when there is a power outage. He also volunteered to remove an unnecessary lock on the garage. Thank you Tim:-)

my cat, harryO, likes to wait until the garage door is a-​l-​m-​o-​s-​t closed and then he DASHES under it, forcing it to stop with a huge JOLT.
well, he broke the door again! usually, my wonderful neighbor can fix it. tim showed him how back in 2013. but this time, harryO waited till the door was so low, it hit him on the back and bounced back up with a JERK. harry thought it was great fun… he likes to be hit by the door… it tickles he told me. okay… so he’s a little macho.
and i called golden gate overhead door co. again!
and they came out again!
and tim was wonderful, again!

as reported by other Unilocalers, tim at gg overhead is great. competent, friendly, punctual, and fair. tim’s wife, sarah, who answers the phone and tells tim where to go is even nicer! this is truly a family-​owned small business that deserves our support.
before giving golden gate a try, i called another Unilocal-​reviewed, garage door repair service when my door came off its rails. their estimate was more that twice what i paid tim but because it happened on a weekend gg was not open. the other company tried to do the work and gave up telling me i needed a new $ 1400 garage door.
tim sized up the previous company’s work (mess), installed the correct springs (the other company gave me coils that were too strong for the weight of the door), replaced some tight hinges, and lubed the door all in about 90 minutes.
tim’s rates were super fair. the door works great and tim even exchanged the incorrect spring for the correct one no charge!
tim and gg overhead garage doors are the best! and even more awesome when compared to some of the hacks on Unilocal

Well, the 5 star reviews were correct. They were friendly, professional, timely and VERY fair with their pricing. No reason to call any other company! BTW, I flip houses for a living. I’m very intolerant of bad service. These people were great!

Tim & Golden Gate Overhead has probably been one the most honest and genuine companies I’ve dealt with in awhile. I got an appointment the next day, & Bam my garage door was working once again. Tim didn’t give me the run around of why I need to buy a new motor, he was able to fix mine in under 30 minutes & even tightened all the loose nuts on my door & tighten the tension spring. Thanks Tim for taking the time to even teach some minor tips on keeping my garage door function able over the next few years. Just found my new go to garage door company, do you have yours?

The whole experience met my high expectations. I called to make the appointment and got their voicemail. After leaving a message in the late afternoon my call was returned promptly the following morning. We pleasantly scheduled the appointment. Tim arrived on time and fixed the issue promptly then quickly serviced the door and motor all with a smile. Can’t ask for more than that.

Just had a garage door put on my house for the first time in 50 years. Working with Tim was great. We made appointent to discuss the options and he arrived on time. He showed me different styles and left me some brochures to look over. He didn’t try to sale me the most expensive or costly garage door. After picking one out, we worked out a installation date that would work for both of us. Tim again arrived on time and finished the job within the time frame we had discussed. If your looking for professional to work with I highly recommend Golden Gate Overhead Door Co.

Now I understand all the 5 star ratings.
This is what customer service and focus is all about. I can’t say enough about the service, professionalism, knowledge and skill of both Tim and Sarah.
I had a door opener replaced in one garage and a new one installed on another garage. Tim recommended the type of openers taking into consideration the size of the doors and their locations (under living quarters). He also recommended installing a key pad for the doors which turned out to be a most valuable addition.
The scheduling and installations were fast and efficient. Totally pleased with the work and the price. I was fortunate to have found this company on Unilocal.
When the time comes to replace another garage door, a few months from now, I’ll definitely be calling Sarah and Tim.
Thanks Tim and Sarah for your outstanding service.

Called on Wednesday and they came out the next day at the time they promised. Tim called 10 minutes before he arrived. Love that courtesy call.
Tim inspected the door and quickly figure out the solution to fix. In less than an hour, he fixed my garage door, and tune up with no extra charge.
Now my garage door close and open without huge noise and very smooth. Thank you Tim for outstanding service

The following review was written by my boyfriend, who was the only one who dealt with this company. Obviously, he isn’t as good a review writer as I am (and he who majored in journalism). He is generally too lazy to write reviews so that he made a point to write this one speaks volumes.
*****
I needed to replace the garage door opener for my single-​car garage. The woman who answered the phone was very helpful in determining the right opener for my door. She used my address to look at the house on Google Maps, so she was able to see what the existing door looked like and whether there were any obstructions around the garage.
On the day of the appointment Tim called and said he was running about 20 minutes late. He arrived about 10 minutes later and immediately got to work. In addition to replacing the existing opener he also adjusted the door to prevent it from rubbing against the concrete driveway. He also lubricated the joints to eliminate any squeaks.
The entire job took about 2 hours, which is was what I had expected. After installation Tim gave me a quick tutorial on how to operate the opener, how to make adjustments and how to reprogram it if needed.
*****
I am adding the following, based on what my boyfriend described to me:
Professional, reasonably-​priced, personable, experienced, and honest. We know who we’ll be going to the next time we need work on a garage door.

I did some research last year when wanting to add garage door openers and ended up deciding to go with Golden Gate. I had them install 2 openers and replace the springs on both doors. They stuck with the quoted price even though one installation took them much longer due to the tricky old hardware. The prices were perfectly reasonable, and they were super friendly and fast to respond and get me scheduled.
I started having trouble with one door getting stuck and they squeezed me in right away to come look at it. Tim knew what was wrong right away and even though it was an easy setting change, he had to remove the unit to get to the knob, so I wouldn’t have been able to do it myself even though I’d correctly guessed the problem. No charge for stopping by to do this, I’m not sure if it has been less than a year and it’s still under warranty or if it’s just over a year and they’re just that nice.
They were also great about telling me all my options and letting me choose what is right for me with no up-​sell pressure. I chose the more expensive (but quieter) motors since both are below bedrooms. They said I could change the hinges so the doors open smoother, but that otherwise the existing ones were fine. We had the springs changed for the additional safety features of newer springs and because one set was getting worn and needed replacing anyway (according to the home inspector when we bought the house).
They were great about explaining how to use everything and I almost forgot they came out free of charge shortly after the install and moved the wall button inside the garage to another spot so we could reach it better.
TLDR; Good prices, fantastic customer service, super friendly.

Our garage door had been on its last legs for quite awhile.
We live in a 60+ year old house with a single car garage with a lift up door.
I wondered if there was anyplace that still worked on old fashioned non-​roll-​up or
non-​remote doors. I also wondered if such a place would come to work in our
«fringe ghetto» neighborhood. You’d be surprised how many companies won’t work outside of «regular» cities.
Unilocal and Golden Gate Overhead Garage Doors to the rescue.
Tim, the owner, came out as scheduled. He took the measurements and showed us
the possible designs and building materials. We settled on a very basic door made of pine with frosted windows across the top. We were told the price, paid a deposit and made an appointment.
Tim arrived right on schedule, installed the door and gave us instructions on how to paint the door… yeah we are DIY dunces.
He hauled away the old door and thoroughly cleaned up any debris.
We were pleased with his friendly and professional manner and the new door.
What a difference a new garage door makes!
Thanks Tim!