USPS

The self-​service kiosk was out of paper so I did not receive my certified mail postage. Then I asked an employee to give me the certified mail postage which I already paid for. Instead of simply giving me the postage, I had to fill out a request for refund. Instead of starting to process my certified mail postage, she started helping the next customer. Before she really started, I had already finished my form and was now waiting her to finish with for the customer who was behind me in line. Then she said another employee could help me so I went over to him. He insisted he couldn’t help me, so I explained to him that the female employee said he would help me. He still insisted he couldn’t help me until the female employee backed me up. He looked at my refund form in confusion, so I told him to skip it and just let me buy the certified mail postage. He said he could the employee who could was out. Really? You can’t do certified mail? The self-​service kiosk is more capable.
Finally, I gave up having wasted 15 minutes, failing to mail my certified letter, and with USPS owing me money. I went to another USPS location to use their self-​service kiosk and disputed the charge with my credit card company. El Segundo USPS is a massive fail.

The worst post office in the area! I run a home based business and ship high value items in which I need a receipt for my drop offs. The receipt is my proof that I shipped something should I need to file a claim for lost mail. I purchase my labels on
to save time but Cindy and Sylvia state that I need to pay more to get a receipt since the postage paid online is discounted. These ladies are rude and do not know the meaning of good customer service. Go elsewhere. It’s not worth the wait or the poor attitude/​service this office provides. I also called to file a complaint with consumer relations and I was told that I was not the first to file a complaint about this office today and their made up lies. Unbelievable! Cindy & Sylvia need to be fired as this is not the good customer service that USPS stands behind. I go to another post office and they are always so kind and willing to give me a receipt without questions asked.

The post office in El Segundo is the worst post office I’ve ever gone. The staff there just like you owe their money and especially the supervisor, when you ask her some question what she can do is just tells you she has no idea about it and you should do it by yourself. And when I meet the same problem in Alhambra post office everyone tries to help me. I’ll never go to that post office!!!

Okay El Segundo post office is ran by people with no brains these guys lost my package I had to report them then my package shows up two weeks later but damaged so I had another package sent out to replace those items and guess what once again my package is lost I got a po box there so I can have my stuff delivered with no problems but for some reason these idiots keep loosing my crap.

Had to mail a package, so I went to this location since it is near. Not a long wait in line, however I do not like when only one person is working the front. Meanwhile the line is getting longer… I mean «hello? no help» The wait wasn’t ridiculous, it was tolerable. This location is clean, has all the necessary shipping supplies and they have greeting cards. So, overall one of the nicest USPS

I made the choice of receiving packages at my office because I was afraid of my packages getting lost at my home in Hawthorne while I am at work. I lost one ebay package from this office once and I had to spend almost a day finding the office and driver, including a formal claim. The delivery person signed his own name and claimed that he delivered when it was a signature confirmation. The package was not delivered at the day he recorded. After two days, formal complaint and a talk with the Post Master, my package appeared. Then I got a rude dude calling me asking me if I received the package. A second package from ebay was «lost» again and showing as delivered. I filed a formal complaint, the supervisor of the place told me in the morning that there was nothing he could do that the package was showing as delivered. After the complaint to the Postal Inspector, the supervisor called me and asked me the tracking number and that was the end of it. I lost the money because the package was not insured. So far I have not being able to recover 1 package from Mariposa Ave and 1 package with Hawthorne post office. What am I supposed to do? Not to order from ebay anymore or pay insurance expenses that will increase the cost of the items I buy? Just because these Post Offices don’t care about investigating dishonest or illegal behavior from their employees. What do I expected? When you have more than 1 complaint, they need to write all the details of the issue including delivery driver information. If you see a pattern on specific driver (s), you need to take corrective/​preventive action with the driver (s) involved. It is a shame that a customer has to show you how to manage your employees when a pattern of irregularities are taking place under the employees you manage.

This place is a small branch. It has three windows. I came in at 9:45 and only one was open. Three people in line in front of me when I got there. One behind me as I left. This place moved pretty quickly.
I have seen this place criticized and other reviews for slow service. It seemed average and acceptable to me. The larger post office on airport has more open windows (usually four) but also a longer line. The problem was the single window post offices like this is that one difficult customer can hold up the line for everyone and make it grow exponentially putting everyone into frustration mode. However the airport/​arbor vitae location just keeps chugging along and you can get in and out fairly quickly.
This location has one automated stand available ²⁴⁄₇ in the room with the post office boxes. Small po boxes are available for $ 60/​half year.
Plenty of parking. No traffic. Easy in and out as it is off the main drag.

I just left the post office in which I was rudely informed that they could not give me 2 pieces of tape to tape my label down and that I either needed to buy tape from them or else wait to mail my package at a later time. Mind you, this is a return package to Old Navy, no there should be no charge to me. When I said that to her, she said then I needed to contact Old Navy to send me tape! Then I asked for a tracking # for my other package, which was also a free return and she watned to charge me almost $ 2 to get the tracking number.
I’m sorry but it’s not like I was asking for a box, packaging, etc. but rather 2 pieces of tape in which was right there next to the manager. First of all, this is why I NEVER go to USPS anymore and rather go to UPS. I never have issues with the workers there who are always friendly and helpful. Second, this is WHY the USPS is having such issues. Why don’t they try actually hiring people who are helpful. Never again will I return to any USPS because it’s just like going to the DMV… no one working there cares and feels way too much job security to be helpful!

Yes, A hidden gem! They are the only post office within a ten mile radius to hand cancel a wedding invitation, and do so graciously with a smile. Thank you so much!!!

My new favorite post office. The staff inside is super friendly, courteous and helpful! I almost don’t want to write a review because then this won’t be my hidden gem of a post office anymore!

After Experiencing A Major Water Main Break Back In February This Facility Has Been Open For 2 Weeks.

Went by it today…
CLOSED?!
Yellow tape all around so was unable to go into parking lot for any information.
Remodel?
Permanent closing?
2÷21÷14 Update… Found out it is closed (hopefully, temporarily) due to a main line sewer break.
Miss our friendly hometown postal clerks.
Clerk at the LAX postal center seemed irritated that I would even THINK to ask a question.

***This post office is located in a sleepy location (kind of a hidden business area south of LAX), which may explain why they were not open on Saturday (they seem to have very limited hours here); I think this post office might be connected to one of their distribution centers***
This post office has its own free parking lot.

This post office location is easy to find.
Parking spaces to the door is a few steps away.
Of course there is a line. I came here to ask the postman behind the counter a question while I was the last person in line. The postman behind the counter was helping his customer. He answer my question and I left.
The postman behind the counter was very friendly.
Of course I’m disappointed that this is a small office that does not have all the functions of the Post Office near LAX.

This is the worst post office I have visited in the Los Angeles area. Post office Manager and African-​American clerk always stressed out.
The ladies at the window are friendly and understanding, trying to ease the bad energy that comes from people standing in line.
Very unprofessional management at this location!

No longer a fan, dumping a couple stars. I’ve been coming to this location off and on since my first review, and each time the line gets longer (probably because of my amazingly well written review, haha) and the service gets worse.
A couple months ago I went in during my lunch hour as usual, to ship a parcel to Japan. I believe the person that helped me was a manager (since he was the only one in regular clothes???) but wow, he was so aggressive and somewhat intimidating. From the way he asked me questions about the contents of the package (baby gifts, clothes), to how he begrudgingly helped me after I was done filling out the customs forms, I wanted to tell him that he was the just the type of employee that is helping to take the USPS down.
Since then, I decided to go back to another location south on Sepulveda which is open until 7pm (I also reviewed this location before) and it’s been empty and they have been as friendly as they had been on my previous visits.
No more wasting my lunch hour at the El Segundo location. Poo.

The ONE upgrade from the last location of the El Segundo Post office is the parking. That is it…
There are only 3 clerk desks and only 1 clerk (2 if you are lucky) ever stationed at them. The only time I was in and out within 10 minutes was back when they first moved to this location and no one knew about it yet.
The earliest I have come mid week is 9am with the latest being at 11:30am. Neither time slot will you be out within 20 minutes.
This past Monday I arrived at 9:30am and counted 11 people ahead of me in line. There was only 1 clerk working so I decided to leave and try again another day.
Thinking it was a Monday rush issue, I returned the following Tuesday at 10:55am. This time there were 12 people in front of me (1 clerk working). Just for grins, I decided to see how long it would take to mail out a package.
25 minutes…
The last location had an automated parcel drop off. I asked when they would be installing one at this location and the clerk said that they were not getting one.
I literally chuckled.
The 1 star is for parking and the clerks themselves as they are always pleasant (it’s not their fault).
Bottom line, if you have at least 30 minutes to burn… this is your place.

I really, really want to like this post office but EVERY time I go, there is a horrendous line and I just have to leave. Today, for example, there were about 7 people in line in front of me and I saw no one behind the desk (probably in the back somewhere doing whatever the customer up front needed). I finally left and drove to the post office on Sepulveda in Manhattan Beach. At least they have a kiosk, and I think the time it took me to drive to MB and get my stamps and drop off my mail took less time than it would have if I stayed in line in El Segundo.
Most of the time, I just want stamps. WHY doesn’t this place have a self-​service kiosk? It would assist with the line problem.
They get an extra star for having a convenient mailbox you can drive up to and drop off your mail without getting out of your car.

Yes, I am a regular here… no, I’m not a fan. This one replaced the one on Grand in El Segundo.
The only thing consistent is poor customer device, long lines and disgruntled employees.
I would expect no less from government or union employees… wait, they are both. No wonder the service is terrible. Think every post office employee should have to go work for UPS for a day… think it might be an eye opening experience. Why does it consistently take close to an hour to get through the line and mail a package at the USPS and 5 minutes at UPS?

Decent new post office, with all the usual services available.
Closes at 5PM.
Always a line, no matter what time of day.
I’ve mailed letters, packages and purchased money orders here several times.
Out of the post offices in LA, this is a decent location with easy parking, access — and EXCELLENT CUSTOMER SERVICE! Yes, can you believe it? Every single encounter with the window clerks has been great. Always nice, friendly, and go the extra mile to make life easier.