The Lemon Law Attorneys

My experience was not a negative one, the entire process with this attorney office went pretty quickly. I would recommend anyone looking into suing for a lemon to try mediation with the dealer first. Then if they are not happy with the settlement I would recommend the Lemon Law Attorneys. The reason for this is the lack of interest from the actual attorney. He literally spent at most 5 minutes total on the phone with me & seemed to want to quickly settle with Chevy than try harder to help me out. And he got paid $ 5,500! I am happy with my settlement, but after speaking to a few others who settled directly with Chevy, I think the attorney could have done better. The clerk who did my initial consultation & the attorneys secretary were both very helpful, responsive & professional, I spoke to them about my case most of the time.

I bought a used vehicle from a dealership and it was a lemon, I usually do not purchase an expensive extended warranty, but I did (good thing). Over the next 3 ½ years, i brought the GMC Terrain 15 times for different services, 5 times for the same issue.
I was approached by 2 different Law firms regarding the vehicle and selected the Lemon Law Attorneys.
They took me step by step regarding the buy back from GMC. The process was clear cut, easy and surprisingly quick. I was extremely pleased with the outcome and would recommend this firm to anyone has gone through what I have.

I had a lemon situation with my 2010 Hyundai Sonata and found this firm. I gathered all of my documents prior to calling and once I called, was told I needed to fax what I had so they could review my case. They made the entire process painless and stress free, handling my case in less than 6 months with a total of 5 or 6 phone calls. Everyone I spoke to was honest and trustworthy, which allowed me to believe that they would do what they said– they proved me right.
If you are looking for a reliable, honest firm to handle your legal situations, you should definitely call them.
Betty Keller

I had an issue with a vehicle and found this firm. They handled my case expertly and the outcome was wonderful in my opinion. I would have given 5 stars but there were times I felt like communication could have been better. But it was not a deal breaker for me at all. I would definitely use them again.

I bought a new car from a dealership that ended up being a lemon. The Lemon Law Attorneys gave me advice and then eventually ended up taking my case. It was a very long process but they stuck with for the whole 1.5 years. I was able to get Chrysler to buy back my vehicle at full purchase price. Everyone I dealt with at their firm was very pleasant and helpful.

Super efficient response times. Great communication and very helpful. Everyone I see with a Chevy Equinox, I ask them, is that car giving you a lot of problems from day one? I then proceed to give them the contact info for the lawyer that helped us.

You should hire this firm because they demonstrated some uncommonly good customer service, which I want to highlight below. Here’s the chain of events:
1. I had a lemon situation with Jaguar which was almost meeting the standard for a refund but not yet
2. Unlike other firms, they stayed on top of monitoring it for me and gave me free advice before it became a slam dunk case
3. They assigned Ruben as case manager, who was really responsive on every question I had and bridges the gap between busy attorneys and customers with a lot of Q’s. The lawyers will still be involved, but only when they needed to be, which is fine and works better for the customer, When I asked to talk to the attorneys, I got them on the phone promptly
3. When it did cross the line, they took the case on contigency, which means they don’t get paid unless I got a refund
4. When the manufacturer acted quickly to make a solid offer that we didn’t think was going to happen, they told me to take it because it was a good one, even though they didn’t end up getting paid as a result (lawyers only get paid when it goes to court/​settlement).
Guys, that’s some solid customer service that you won’t get anywhere else and says a lot about this firm.
Thank you Ruben, Tim and Mark for your stand-​up handling of my case.
Josh

Very poor communication. Gave up on this firm after waiting for 2 days to be contacted by one of their attorneys. Took the time to gather and send over the required paperwork. This could not have been easier for them as the car manufacturer had voluntarily begun buyback procedure on their own. I just needed an attorney to advocate on my behalf and make sure that I was getting what I was legally entitled to. Too many attorneys practicing this field of law to have to wait around for 2 days for a response. Moving on, I suggest you do too!

Very professional staff, great communication throughout the process. They didn’t over promise anything and were upfront on what they thought they could achieve by taking my case.

Mark Romano and Ass. are outstanding, this firm has helped me twice with both my vehicles from Ford. I truely recommend this firm to anyone who has problems with any vehicle.

This firm resolved my issue with GMC professionally and promptly. I would definitely recommend them to friends and family.

I recently completed a lemon lawsuit against my old vehicle manufacturer and let me say what outstanding service this law firm provided. They were with me every step of the way. I was able to sign documents electronically. Thanks to everyone at the law firm for making this experience seamless. I would highly recommend them for any lemon lawsuit issues you may have.

WOW! These guys and gals are awesome! I received a check fro $ 28,368.00 for my 2009 Saturn VUE (mini SUV). They were always in contact with me, telling me how it is going. Extremely professional staff too. I cannot say enough good about this firm. They did the impossible.
All the best to them,
George B.

Recently moved into Southern Cali, one of my coworkers recommended Romano’s services. Exceeded my expectations by explaining the process to me, followed up with me frequently, but best of all, they worked around my schedule. Everyone from the gentlemen on the phones to the attorney’s were very knowledable and professional. Highly recommend.

This review reflects my personal experience and is not a guarantee of individual results.
Romano Stancroff PC did a fantastic job representing me. I am completely satisfied with the results.
I responded to a direct mail letter about my vehicle.
All of my phone calls were promptly answered and returned. Mr. Romano and his staff spoke with me multiple times to discuss the case.
My vehicle truly was a lemon. I had years of paperwork for lots of major repairs performed by the dealer. It helps to have strong facts on your side. It is also important to have a good attorney.
The entire case was promptly resolved to my satisfaction.
Romano Stancroff is doing a great service representing consumers with claims against multi-​billion dollar companies.
Thank you for your great work!

They took my case end of last year (Dec), now down to signing the settlement agreement, this part should be easy and fast right? NO!!! .i have questions regarding how the fee is calculated. They don’t respond to my email (I waited 2 weeks), I had to call the office and complaint then they call me want to answer my questions via phone. I had told them I want everything in written, documented. Now it’s been another 10 days, still no response from the firm. If they have nothing to hide, why can’t they respond in written? Reason why I want everything in written now is because from the beginning till couple weeks ago, I always thought the guy I had spoke to was the attorney working on my case (he had told me so), but until recently on one of the email, I saw he is just an assistant to Romano, I checked his name on California state bar, can’t even find his name. So either he is not licensed? Or he lied to me in the beginning that he is an attorney? Very frustrated and disappointed !!!

Romano Stancroff contacted me about 6 months ago because my GMC Acadia was part of the Lemon Law. I had a lot of trouble with this car after buying it from a dealership, and couldn’t afford the repairs anymore. So, when that letter came, I was very relieved, but still very skeptical that I would get anything out of it. I followed up with them quickly and returned all the paperwork that they asked for. They were very professional and kept me updated regularly on the status of the case. Within about 6 months of receiving that first letter in the mail, I was sent a check worth enough to buy a new car just in time for Christmas! Thank you to your staff for everything!

My own experience was dreadful. The firm took my case, guaranteed that my case would be successfully won, then dropped the ball and did not properly advocate for their client, me. I would have gone with a different lawyer or handled the case myself. I received a very small sum, but not even close to what we had discussed. I had left a previous review for this firm but, not liking what I said, they had Unilocal remove review. Also noticed other not so flattering reviews for this firm have also disappeared.

My own experience was dreadful. The firm took my case, guaranteed that my case would be successfully won, then dropped the ball and did not properly advocate for their client, me. I would have gone with a different lawyer or handled the case myself. I received a very small sum, but not even close to what we had discussed. I had left a previous review for this firm but, not liking what I said, they had Unilocal remove my review along with about a half dozen other unfavorable reviews.

They handled my VW Routan Lemon and it took 5 months and I was sent a check for around $ 25K. They were professional and right on at every stage. They did everything and you don’t pay a dime. I highly recommend them, but make sure they don’t try and lower your expected payout to keep it themselves.

Our experience with Romano Stancroff was outstanding. We first received a letter in the mail regarding our vehicle and possibly qualifying for a lemon law case. I will admit at first I was a little skeptical, so my husband called to inquire more information. His initial conversation was very reassuring and we immediately sent them all the info they were requesting about our vehicle. Their response was quick and professional. The time frame they gave us to complete the case was 6 months. Not only were they able to win our case but they did it less then the 6 months they told us.
Surrendering the car was easy thanks to Grace taking care of all the details. Steve negotiated the price for the buy back of the vehicle and we were very pleased with the outcome.
We would recommend using Romano Stancroff, we had a very pleasant experience.
Stephanie and Greg Matyskiewicz

Was very disappointed with the amount of time it took to get the case resolved and the vehicle that was originally promised was not delivered. Felt they over promised and under delivered. Many times I felt they didn’t know what they were doing making the whole process take even longer. I hope I don’t get another lemon but if I did I won’t be returning.