Rudolph Chevrolet

OK… I have bought a Corvette, a Spark, two Equinox’s, and a Tahoe from this dealership! So lets say I have some experience… lol. Being a return customer on a major purchase should say enough but let me share more. Don Finely in the Finance Dept is a true Pro! If he leaves… I am leaving with him. Basically, I hate spending a day in a dealership to buy a car and he will do everything and have it ready for you. Andres Arias is my Salesperson of Choice. He has sent me pictures via text, will find the answer and provide quick response and make the process smooth!
Next up… I will put this Service Department up against any Dealership in El Paso! Keep in mind, I have also bought at Mercedes, BMW and Shamaley Ford… None of them can touch this service department. As a quick tip, once you buy a car from Andres, let him know when you are coming in for service and he will be there to meet you and ensure the service department is on point.
Thanks! You have earned my future business :)

Service dept is a joke. Service rep named Mike cannot get any job complete. Needs at least 2 days for every little job. Totally inept. Will go to Sunland GMC for all my service needs going forward.

Hidden fees all over the place. Fed me lies the entire time, and tried to tell me I owed them $ 1,000 so they could detail my trade-​in. Will never go back to this place… for anything. Even the manager tried to feed several lies to get me to trade my car in for nearly $ 5,000 less than blue book.

Bought a used F150 yesterday. We were coming from New Mexico specifically for this truck. When we arrived the truck was driven up to us and we ended up buying it after a quick text drive. We weren’t rushed at all and the customer center was too notch. Freshly popped popcorn and unlimited fountain drinks or bottled water are also available. Everyone is nice as you’d expect. There’s a playroom that has a legit merry go round for 3 kids at a time. Button is up on the wall (took us a few minutes to figure that out haha) This morning we noticed a strong gas smell. We took it to a family mechanic and he says it’s safe to drive all the way back. The dealership tells us to come back and they’ll refill our tank and that they’ll run tests even though we didn’t purchase a warranty! They also went through and wiped everything down again in the engine (which looks BRAND NEW) being a 2007, we were stoked at how well they took care of us. Adrian Aragon helped us though all this. After all was said and done (fixed) he also left us with that full tank of gas and a gift certificate to a nearby Mexican Restaurant. If we buy another car, we are definitely coming back here! Can’t beat that kind of service!

Brought my Chevrolet Cruze in for service because the window regulator had broken during a road trip. I went in to see Oscar and he was able to fix my car right up for a fraction of the original price of the repair. thanks to their price matching policy the repair ended up being practically $ 130 off of the original quoted price! I will definitely come back to Rudolph Chevrolet for any future repairs I need done. thank you so much for fixing my car! I can’t recommend them enough.

We went to look for a new Tahoe to help facilitate with are growing family. Found one we liked and our sales rep let us look inside the vehicle. I asked if we could take it for a test drive and he said that he had to move the vehicle for us and then we can take it. My wife, two year old child and myself where in the vehicle when he was moving it. I was thinking that he was going to pull behind our vehicle so we could put the car seat in the Tahoe so we could drive it. However, once he drove it off of the overhang in front of the dealership he continued and took us on the public road. We stopped at the enterprise up the street from the dealer where I got out and walk my daughter back to the dealer about a ¼ of a mile because of obvious safety reason in over 100 degree heat. So then we talked about my trade in vehicle and they were very persistent on the fact that at auction my car was going for 28,000 and they don’t follow KBB trade in appraisal which was (33 – 34,000). But if you look on there cars on the showroom floor they all have a KBB printout of what they are worth. I thought it was ironic. But for the blatant safety reasons of the sales rep not even acknowledging or thinking about my daughter is why I’m giving this dealer one star and why I will not recommend or take my vehicle there ever.

An hour and forty five minutes for an oil change and diesel fluid! To top that off the diesel fluid cost $ 52 plus the standard $ 105 a hour labor!!! Oh but I got a complimentary car wash and got the truck back with my driver side door still dirty! For the cherry on top when I got in the truck it had been driven 4 miles. 4 miles! How do you drive 4 miles on a dealership!
Needless to say I did not pay for labor. If this wasn’t a company truck I’d be at the closest Jiffy Lube I could find. There’s a reason those places are in business. Sure some people want certified work done but we’re talking about an oil change. Even IF the oil filter was in a tricky place that should’ve taken 30 minutes. If not let me know dont make me sit there!
There’s a reason people call them «stealerships».
I would have been able to overlook the dirty door but if you’re going to take that long at least give the vehicle back clean or still dirty. If you’re going to take that long at least apologize.
I get it people have to make money but there has to be a line. I will make sure I find a different dealership to do my service.

Did the regular oil change and tire rotation. This was the shortest time ever. Abel took control and kept me informed. I really appreciate the fact the Rudolph continually strives to improve their quality of service. This is why I keep returning.

Being a single mother, it is very comforting to know that I have Bernie to look to for help in regards to my automobile. Thanks!

This was honestly the best service department in a dealership I have dealt with. After trying to be ripped off by Bravo Chevrolet in Las Cruces I had my car towed down to Rudolph in which the car was not only fixed for far less money but the service manager bill Keoho took the time to explain to me what all had to be done to the car. Again thank you Rudolph for all the excellent service!

I had my first oil change done here and I wasn’t satisfied. At the same I had my stereo looked but all they did was reflash (reset) the radio. It’s just like giving someone Tylenol because they have a headache but they really have a wound. They didn’t bother to troubleshoot… On the free oil change, I brought my own oil even though I was going to get it for free. There were oil spill all over my engine bay and it smells like burnt oil when I turn my A/​C on. They didn’t even bother to clean it up!