Lowe’s Home Improvement

I had a hard time with this store. We had a carpet install set up and the employee came to the house to measure. They said they would call two days later when the quote was complete. Three days later we went into the store to ask about it and the man who was at the flooring section said they had not started the quote yet and the would call the next day with the quote. Not hearing back from them late in the day, we went back in and they gave us the quote that was filed. We finally got the quote and walked around the store to find an American flag section that was in complete disarray that was so disrespectful. I was completely disgusted for this blatant ignorance for the flag. The times we DID interact with staff was pretty good, they advised us on the many carpet options that could help us find a more affordable price.

I always come to this one. The staff is always nice and knowledgeable. They usually have more items than other stores. One time when we were looking for a mower, we went to PX, Walmart, and a few other stores but we couldn’t find the kind we wanted. When we came here, we were so amazed that not only they had the kind we wanted, they had many more different kinds.
Also, you can find pretty good deals. My husband and I always come here and end up buying more stuff (tools, plants etc.) we didn’t plan to buy.
They also have 10% military discount. You just gotta ask for it at the cashier.

So this was the 3^rd Lowe’s I had traveled to in town today. The 1^st location told me the appliance I was searching for was in stock at location #2. Location #2 told me they don’t carry that specific appliance, but it was in stock at location #3 (this location).
I get to this store, go to the appliance section, and wait for about 30 minutes to get help from the gentleman working that section. When he did finally help, he was extremely rude. I was inquiring about what models they had in stock that day, and was trying to clarify what the deals were for the current sale. The employee was extremely short and snippy, and walked off with another customer before I has gotten the information I needed.
I then sought out another associate, and she was nicer. She was able to assist me in figuring out which models were instock and so forth. After already traveling to 3 stores over the last few hours, I decided to just pick a model they had in stock at THIS store, and decided to buy that one. When I told the female employee which one I would like to buy, she headed to the back to bring it out. I waited for over an hour for her to retrieve the appliance from the back of the store. Over an hour. Had the store been super busy, whatever, I got it. However that was not the case.
ANyway, when i finally got my merchandise, I proceeded to check out. i paid, then asked if I could get help loading this heavy appliance into the back of my truck. They assured me someone would be outside to help. I get the truck pulled up, and there is no one outside, nor is my purchase outside either. i go inside, and I cannot find my purchase where they asked me to leave it. I ask the manager, he said they would have it right out. I headed out to the truck, and waited another 15 minutes before someone finally came outside. It was a 100lb female employee pushing the dolly with my purchase. There was no way she was going to be able to help e lift it, so she headed inside to get someone else, and I waited again, this time with my new appliance in hand. Another few minutes went by, and no employees came to help. Finally another customer asked if I needed some help, and he helped me get my purchase into the back of the truck.
The total disregard for the customer at this store is astounding. I have never been to a store like this and recieved such poor customer service. Will NOT be returning.

Great friendly service! I was approached promptly for assistance and receive the exact answers we were seeking.
We were assisted by stephen in the appliance dept. and he is a great, friendly employee that i now consider a friend!
Be sure to visit your friendly neighborhood Lowes!
#homedepotsucks

Staff is always friendly and courteous. The paint and garden department have always gone out of their way to help me. I like way better than Home Depot. Home Depot is always crowded.

This branch of the Lowes store is located in NE El Paso and serves a significantly growing community. Sometimes, they have items not available elsewhere – check online [www​.lowes​.com] first, which is what I did. Both a faucet and a vanity top were in stock only here, and I was quickly able to find what was needed – WITH help! First, AM John gave me good directions, which proved fruitful, then cashier Vero came to my assistance (even though it was not her speciality) before turning me over to Lillian. I left this fine store feeling very successful and knew that my purchases will ultimately result in a much better remodeled bathroom at home. This is the kind of place where DIY people like me thrive, and with a small amount of guidance, we can make miracles!

3.5−4 stars depending.
I have to say the customer service is super friendly at Lowe’s. Easy to talk to and most of the time pretty knowledgeable. There are some things they don’t have, but for the most part, I found everything I needed aside from a red stain for some wood. There are virtually no lines and yes things do cost a little more here, but it can be worth the lack of lines if that is important to you.
I had to return things a few days in a row and there were no questions asked. I even got a few pointers on how to get rid of some pests, so that was cool. I also got some tips on the right cement for fixing a rock wall.
If you happen to be on the Northeast and don’t feel like waiting in line at Walmart, Lowe’s might be the place for you.

I am sorry Lowe’s, its not you its me. I am sorry I use you all the time when really I am thinking about Home Depot. I know that makes me a bad home improver, but its the truth. While you are a good large home improvement center, Home Depot is better. They have a much larger selection, better brands and I love the font they use. I wish you were a Home Depot because you are so close to my house… but you aren’t so I use you when I am too lazy to drive to the Eastside or over Transmountain. But I am thinking of Home Depot.