El Paso Orthopaedic Surgery Group

This place is a joke. I was in an MVA and went here to figure out what was wrong with my elbow. Friends told me to come here so I did, boy, let me tell you, it was the worst piece of advice I’ve ever received. I was told on the phone that wait would be an hour but once I showed up I was told more like 3 – 4 hours. I had just had x-​rays done a day before but the dr refused to see them because he said they wouldn’t be good enough. The x-​rays from my second ER visit were exactly the same as the ones he forced me to take.
After spending all morning waiting to be seen the dr came in (can’t remember his name, but he has facial hair, wears bow ties and loves to throw it in your face about how much a good catholic he is) and squeezed my elbow, told me to keep it above my head and that my elbow would heal all by itself in two weeks. Shook my hand and walked out. I’m not a dr but I have been in the medical field for years so I can tell you wholeheartedly that this was the biggest load of BS I have ever experienced.
I went to Dr Cruz at Texas Tech Orthopedic and he actually performed medical evaluations and found out that I have torn ligaments in my elbow.

Very busy place lots of people but it’s a very structured process. Been here since 8 am and will probably be here till 10:30. Nice staff no complaints just arrive with some patients and expect at least a 2 hour visit.

Wow! Super heavy traffic all day! Busy busy busy! I like the epad check in, but older folk hate it (my parentals). Appmnt was at 10 am… got in and out fairly quick, considering my niece was here to get a cast. Place. REALLY is HUGE! Feels like a warehouse. But once inside, staff is like ant colony, non STOP! Beware of water fountain in rear lobby, it literally shoots up about three feet in air! U WILL GET SOAKED!

Yes, there could be a huge auditorium/​cattle car feeling to this marvelous medical market – it is a former food store. Reception could be considered antiquated in that there is no electronic marquee with numbers on a receipt you pulled out of a machine (DMV), and the staff probably do get a raw throat by the end of the day from personally announcing your name to escort you through the double doors into that labyrinth inner sanctum of highly qualified medical doctors. (My particular exam room was approximately where the seafood – shrimp! – counter was located, I think.) The queue for initial contact was not particularly long, and receptionist GLORIA was exceptionally helpful. Upon query, her response was completely rational (paraphrased): «You are here for a doctor’s visit, which is often not a great experience. Hopefully my good behaviour and positive attitude will lessen any discomfort.» She was right; I didn’t mind waiting what seemed a rather lengthy time before hearing my name. I saw my excellent boneman, DR. URREA, obviously in transit to another client, but I acknowledged him with a clap to his shoulder. Soon enough he appeared in the exam room, armed with the x-​rays from my 30DEC2014 visit to his counterpart on Murchison after I had rendered myself unable to walk in San Eli at the beginning of my annual New Year’s bike tour.
Dr. Urrea analyzed the x-​rays, complemented me on figuring out, even though I couldn’t walk on 29DEC2014 after pedaling to San Eli (was I ever glad I had complications there and not a day or two later, when I’d be much, MUCH farther away!), that cycling is considered a rehab for knee injury and while I couldn’t walk, maybe I could pedal? Sure enough, pedaling was infinitely easier – except for when I stopped at red lights, stop signs, or prostate demands. Anyway, he gave me the required pergra to cease my once-​a-​day Meloxicam pill and to keep on pedaling, understanding that as I age, «the tread on the tire wears out». (Hopefully not before I complete my bike tour around the World!) My better half was with, and she understood him perfectly, answering her penetrating questions with equally precise responses. With the infinite shelf life Meloxicam being relegated to an emergency sort of drug when I’m bike touring, we purchased an additional supply from the in-​house pharmacy – no more being crippled midway through a bike tour such as what happened to me in San Eli!
Without a doubt, the proximity of this expertly renovated space is of greatest convenience to me, being about a half mile/.8km distant from my home. A physical therapy unit is part of this fine facility, and, over the past decade, Dr. Urea has assigned me required therapy; notably first for arthroscopic surgery to repair the torn meniscus in my left knee, then for my shoulder, which I had managed to dislocate/​disturb/​stretch inordinately while bungee jumping in Queenstown, South Island, New Zealand. Then I had a scare with sciatica, which he expertly addressed (far better than the emergency room medical folks, who thankfully were able to at least alleviate the excruciating pain of that problem). This excellent establishment has everything needed to diagnose & follow up with all persons entering.
I feel very fortunate to have Gloria & Dr. Urrea so closely; all El Pasoans/​others should also be glad to have these wonderful professionals available to assist us with the inevitable hazards our bodies face as we age. My experience has been nothing but good – I may not walk so well, but I’m grateful that I can pedal, and expect to do so for a good long time yet. My high expectation is met by the high expertise in this building. Its nothing but the best, especially Gloria & Dr. Urrea!

Wow! I was in shock how huge this place was. It was was kind of funny how inpersonal this place felt. Felt like I was at the food stamp office applying for benefits or at the DMV. Staff come out and yell out loud your name but its so noisy there you cant here it. They need a better way of calling us into the examining rooms. Once you walk in there are tons of examing rooms down so many hall ways.

Meat market. Assembly line medicine. You would think with the column of people they move through here they could cut back at least a little on price. Like most big medical groups appointment times mean nothing. Show up and wait till they get around to you.