Animal Emergency Center

If I’m going to this vet, obviously something is very wrong. So it’s not my favorite place to go, but I’m super appreciative that this after-​hours vet is available in the area and that for the most part the staff all respond fast.
The last two times I brought a dog here it was for our young-​at-​heart pup, Max. The first was after he had a small episode. The vet was quick to check him out and give us our best options from there. Since nothing could really be done immediately, we decided to take him to a regular vet the following day. I think this might be a pretty common decision for instances like this because their prices are incredibly high compared to most other vets you will find in the area (but again, they’re an after-​hours vet so pricing is understandable). The second time was actually to have Max put down. He unfortunately didn’t make it to the vet so the second we walked in, we were given options on everything from revival and treatment to cremation. The staff acted quickly with giving us our options and we were able to make the best decision. We decided on cremation. One of the nicest things they did for us was allow us time in a room to say goodbye to Max. There was a small fee for the cremation and that was that, they took care of everything else from there. A month down the road we got a small package from the vet, it was a mold of Max’s paw print. Very heartwarming.
Our dogs go to a vet that makes house calls, but El Paso Animal Emergency Center will always be our first option when it comes to emergencies simply because they have the capability of treating anything at anytime. This vet is located on the Eastside so a little far for some (like us), but as long as you can transport your pet or at least contact the vet and get the best info on what you should do, you’ll be in good hands.

Thank you so much to the people of El Paso Animal Emergency & Veterinary Specialty Center. My baby boy Ray Ray had a really bad accident on Christmas Day. He cut through muscle of his two front legs. Luckily the animal hospital here in town was open and I have to say… They were patient (I was crying and freaked out he was bleeding so much) understanding, and kind to my son. Their receptionist was amazing and you could just feel how much they love their patients and all animals. They took such great care of him and now he’s walking again, running, jumping… (We get him to calm down and take it easy but he’s 6 months old!) so I’m very grateful… Very very very grateful they saved our Christmas!

Pros: folks there are very careful and do a good job caring for my cats. Though I’ve only had to go a couple times, both times my cats received good medical care.
Cons: it is a little pricey, but I suspect that’s pretty normal for ²⁴⁄₇ service. They did explain up front how much things would cost, so I don’t feel ripped off.

The staff at the Animal Emergency Center is awesome. They care sincerely and are very attentive to the needs of the animals and especially the needs of the families. Every experience I’ve had at the AEC has been very positive. I always feel well informed and very much at ease by the way the staff treats our family. I just wish that the local human medical facilities would take a page out of the AEC’s bedside manner playbook! Hats off to staff of the AEC!

My only complaint is that I waited for a little while as my dog dripped the occasional drop of blood on their floor. However, I believe they had two dead dogs (one they got back, one that sadly was too far gone) and several other very serious emergencies ahead of me when I visited earlier this year. And I WOULD rather they go in order of severity. They spent 36 hours taking care of my girl. Good people, good updates, and they do seem to really care. It’s going to be expensive, but any emergency room is. If something happens again while I’m still here and everyone else is closed, I’ll certainly be back. I just have my fingers crossed that the only time I’ll end up on their doorstep is to bring them more cupcakes =)