Western Dental

I’ve been coming to this place for probably a little over two years and I just got my braces off today. This place is really awesome! The waiting rooms are clean and Dr. Chow knows what she’s doing. I was running a little late to my last appointment but they were able to remove my braces and do everything without a problem. Maria S. also helped with the process and was really attentive and informed me on the proper way to really take care of my new retainers. Thanks to them, I’m able to have my braces off just in time for prom :)

The first time I was here was also my last time. I came in for my yearly teeth cleaning, and I waited for four hours after I have already completed my paperwork as a new patient. The front staffs took over an hour to get my insurance verified when I had called several days in advance with my insurance information.
Furthermore, the operator who was in charge of appointments was not even in the United States-​she was located in South America. I had to be transferred through several people just to book my appointment. When I arrived, the staffs were standing around to gossip-​very unprofessional. The dentist did a bad job of cleaning my teeth as well. I switched dentist, and I am so happy I did!

I have always been scared of dentist, but i couldnt continue procrastinating… so i went and WD staff has made my dental work a breeze they are always so attentive, professional, and always willing to go the extra mile to assure your /​my comfort. The doctors are great and very knowledgeable. The wait time is like any normal doctor office, and i dont mind waiting for their amazing doctors … ive had root canals and wisdom teeth extraction and have a few more minor things left so i consider this place my second home.

Maddy was awesome super helpful and helped me pick the right plan that fit my needs was very knowledgeable and knew exactly what she was talking about, and Dr. Estrada was very nice and professional :)

I can’t say that I would recommend new customers to this office. My daughters had a 3:00 pm appointment and unfortunately we’re late since they were coming from school. They arrived at 3:17 pm and the receptionist cancelled the appointments, because they were 2 minutes passed the 15 late approved, However, there was no other patients waiting to be seen, I don’t understand why they could not be seen., other times when my daughters are on time, they have to wait ever 30 – 45 minutes passed there appointment… I don’t appreciate this poor customer service… I really need to find another dentist with less customers & more available appointments

I am here as we speak I got here at 9:30 am my appointment was at 10:00 am and it is 11:36 am now and I am still here waiting. I have been seeing so many people that came after me go in before me. I don’t understand whys the point of making an appointment if you have to wait this long just to get some X-​rays done. I have not ate breakfast and my tooth is in so much pain. All I have been told throughout the time is that I am next yet I still haven’t been called.

Came here after making an appointment 3 days ago. My appointment was at 9:15am; it is currently 10:10 and they haven’t called me in, and there a lot of other people waiting. Some people are standing up due to the lack of chairs and prompt service even if you come in with an appointment.
The front desk staff is courteous, but I came here on my only day off to try to get this done, along with other errands I need to run. Maybe it’s ok for people who don’t have much to do during the day, but if you’re a busy person like I am, this place isn’t for you.

I made an appointment for regular dentist visit and when we got here we were seen by an orthodontist who said my daughter didn’t need braces, I already knew that… That’s why I made an appointment with a regular dentist. Oh well, they made me an appointment to come back to see the dentist and we waited almost an hour to see her but it took another hour an half just to get the cleaning and filling done. But the thing I disliked the most is how dirty the place is, waiting room is ok but once you’re inside the place is horrible, sorry but not coming back.

man oh man! dr. chad is the man! really cares about his patients comfort. thanks again for the great care.

Thought I’d schedule an appt early in day at 9 am so I could b seen reasonably close to my appt time but guess what? HAH! It’s 10am and still sitting in the waiting room. You get what you pay for at Western Dental, dental treatment at low prices with interest free financing, don’t expect anything more

I have been to several different dentist offices, and so far from the service and treatment I have been receiving here at Western Dental has it has been great.
The dentist is nice and very informative.
Nancy Chacon was very helpful and did everything to take care of me as a new patient A+++ to her and her team.
Best of all they took my dental insurance and this will definitely will always be my permanent dentist.
I will definitely recommend this office to my friends and family.

This office is absolutely useless. What is the point of having an appointment if they don’t even honor it. Just completely unprofessional about how they handle the entire process. Don’t get me started in how their «medical biller» is probably a career college graduate that doesn’t know what codes to bill my dental insurance. How do you not know these codes that you use on a daily basis?! Im pretty sure ALL Western Dentals are riddled with the same kind of moronic staff. Do your self a favor and seek a private office. Most of the time, they are not much more in money but the service is more than worth it. I have been sitting for well over an hour and I am at the point where I am walking out with my money refunded.

This place is crap. Most of the ladies are rude and inconsiderate. Come here if you want the worst service and to wait forever. Appointments don’t matter.

Awful service! Why schedule an appointment when they don’t call you in for 45 – 90 minutes later? The receptionists are rude and lazy. They don’t follow up with you to let you know what is going on. I asked 5 times why they were taking so long. They said I was next 5 times and 20 patients later. I will never come here again.

I called and scheduled an appointed and they verified my aunts insurance and said it was accepted. When we went in they then said it wasn’t accepted. Total waste of time!!!

Terrible ! Only reason I haven’t changed is because I haven’t had the time. They always schedule me for something n then they can’t do it. So I have to make another appointment always waiting waiting waiting. Customer Service don’t LISTEN !!! AT ALL!!!

Went there for my 1^st appointment was getting my 4 wisdom teeth pulled, crazy as it may seem. But anyway I was scared outta my mind, but Dr. Soliman was amazing in explaining everything clearly and helped me understand what was gonna happen didn’t leave me in the dark about anything. And the Asian gentleman who did the actual procedure was great! He got all 4 teeth out in about 5 – 7 minutes. And they were tough suckers. But he was very quick and efficient, and I didn’t feel a thing. I defiantly am switching offices!

HORRIBLE! Been waiting over an hour, regardless of our «appointment»!
Appointment was at 2 and an hour later I am still waiting.
It’s frustrating to see they bring in people who have JUST gotten here and JUST signed in, while there’s a group of us who have been waiting!
If you are able to switch dentists DO SO! This place is horrible and rude!

I used them over 10 years ago. Customer service is non-​existent, and I seriously don’t recommend making a Saturday appointment as you’ll be waiting for a while. You see a different dentist each time and don’t get much of a cleaning. The only good thing about them is they’re CHEAP. My insurance at the time only covered 80% of wisdom teeth extraction. But if you buy Western Dental’s «plan» for only $ 50 at the time, it’d cover the 20%. It was also convenient when I had to get 8 fillings done and «the plan» covered what my employer’s insurance didn’t. Not sure if they still offer that.
However, like I wrote earlier. Customer service is non-​existent. On the day of the wisdom teeth extraction, there was a line of people waiting for the oral surgeon services… very assembly line. It took a while. My brother who was waiting outside asked what my status was, the front office staff was very rude.

I miss the days when I had Delta Dental.
I try to block out bad experiences from my memory so I don’t remember the dentist’s name or the majority of the details of my visit.
The staff is NOT personable. I wanted white fillings (and willing to pay for them) but they didn’t seem to understand why I didn’t want the metal ones.
My initial visit made me so scared I didn’t return in 6 months (I couldn’t change my dental insurance mid-​year). Seriously, I had the most painful cleaning of my life. My teeth were remarkably clean but I know there are dentists that can accomplish the cleanliness without the severe amount of pain.
My current dentist is shocked that no one started treatment during my last visit (the one at Western Dental). My dentist didn’t talk about follow-​up visits or seemed interested in treating my teeth.