Star Auto SPA

Omg horrible services change new owner very bad experience the new owner they had no workers and I been here for like 20 minute and my car hasn’t not start to vacuum yet not talking about start washing the car too omg very bad experience it even take so long I am not coming back here anymore and definitely not recommend to my friends or family they need to improve hired more employee get the business going fast omg!!! They should of get no star at all!!! i feel so sad for all these guys they had to run there butt from car to car but no choice not enough employee that’s why !!!

I came because they advertise on their marquee «Hand Wash», on the contrary, brush and shaker curtain… not my idea of «Hand Wash»

I recently had my car buffed at another location and they left my paint in a horrible condition in the shade it looked fine but after u put it in the sun it was scary the paint looked like it was scratched off i came here and they convinced me in trusting them on my making my car looking good again and i gotta say they didn’t disappoint my car looks as shiny as when i bought it thank you you guys and the best part was it costed me half the price

Clean and fast! I love it. And yes very cheap too! I guess i found my car wash place!

First time here. Friendly employees, fast service, great price! Basic car wash is $ 7.99 daily for wash and vacuum! Super impressed because the chevron next door has the typical drive-​thru car wash from $ 7-​$ 10. No brainier to come here. They also have a loyalty card, 10^th wash free.
Only complaint (cause for 4 stars instead of 5) is can’t get cash back at register like other car washes to tip employees. Cashier said were able to in the past, but owner has decided not to. Bad news for hard working employees, if one doesn’t have cash. They do have an ATM, but I an not paying a $ 2.50 service fee + my bank fee (if any). Hope they change this in the near future.
Will be back.

Pretty crappy job. Left over water stains on my window, came in with dirt stains on my leather (was not there before the wash), and also left marks all over my car that they did not properly wash off. I would not come here again. Very disappointed.

Cheap $ 7.99 wash. They are fast. Finished my Honda CR-​V in 30 minutes. I was charged $ 1 extra because my car is «bigger». I did not mind. But just know that you get what you paid for. I would only go there if I need a quick car wash.

Ever since my first visit 3 months ago, I have been back twice and they have definitely improved!
The second time I came back, I got the regular wash again for $ 7.99 and they did a great job. I asked the man if they can please try to vacuum the inside as clean and tidy as they could, (because the last time I was there they did a bad job) & he reassured me that he was going to leave my interior good as new.
The third time I visited this car wash, I paid about $ 13 (if I remember correctly) for a little more maintenance and I was very content with the result.
Also, one thing I should mention is that during my most recent visit, my boyfriend and I went inside where the massage chairs are at and we noticed a small rat. It was definitely a baby, which means that the mom and siblings should be around there somewhere. I was so grossed out but really, all I cared for is the cleanliness of my car. As long as I don’t find rats or poop in my car after leaving this place, I’ll probably keep coming back. Lol

Price of the car wash has gone up from $ 11.99 to $ 13.99 for a basic wash. While the car wash itself was good, those who dry it out and clean the interiors of the car are really bad. They don’t wipe down your interior very well and in my car there was still a lot of dust inside on the dashboard.
I had asked them If they could clean it again and they said they were too busy and that they thought the job they did was «good»… No, not really. It was bad.
Avoid.

I paid $ 35! For nothing! Horrible experience! I call them back when I notice that my car trunk was dirty! They didn’t care! I left my phone number because I wanted a refund but I’m still waiting for the call!!! Stay away from them!!!

This was my first time here. It’s close to work and after avoiding washing my car for 3 months, I felt it was time lol
I got there and it had already closed 15 minutes ago. They were just finishing off the last few cars. The employees were nice enough to open back up again after hours. I was very impressed with the cleanliness all around. I was expecting a mediocre job, given I made the workers stay after hours but was completely wrong! They exceeded my expectations! Will definitely be going back… in another 3 months

I came here yesterday. the business hours said 6pm but, they had new hours and closed at 5pm. I’m glad to see they changed it on Unilocal!They were nice enough to still take my car in.
The guy asked what I needed done. I just said, «Hand wash and wax.» He said, «$ 20?» I agreed because I was in desperate need of a wash. I go to the cashier… he brings the ticket and it is marked $ 30… –_​– Like I said, I was desperate, so I let it slide.
Turns out they did more than hand wash and wax my car. In addition, they
— Vacuumed
— Tire Dressing
— Cleaned/​Wiped down the interior
— Air Freshener
— Cleaned inside windows
It was pretty dark and I was starving so, I tipped the guy $ 5 and left. When I got home, I noticed a few things.
— There was still a few dirt AND water residue marks everywhere.
— They didn’t put my mats back in place AND there was there some spots they missed when they vacuumed.
Was it worth $ 35? Definitely not. Will I be back? Only if I’m desperate.

Satisfied customer, came here on a saturday at around 9:45am, the wait was not too bad, friendly staff, not bad for the price

This place is a dump. While I was pulling in, an elderly man approached me and asked which wash I wanted. I told him I wanted the special wash they have on the sign out in front. He insisted that my car was way too low and needed the more expensive wash. Are u kidding me? I came here numerous of times in the past because I live so close to this place. They never once told me this. I knew this guy was just trying to up sale me. Nice try buddy, I worked in sales all my life and knew he was trying to pull a quick one. I told him I wasn’t going to pay for the more expensive wash so I left. There goes your lost of business not only for today but forever. It seems like you needed business since it was completely empty at that time! Please don’t go here, they are either racist or rude as fuck!

I came here to get my car washed and honestly for $ 13.99 it really wasn’t that bad. Granted there were some areas on my car that had water residue it was still ok for what I paid for. They are under new management, so there could be hope for it to get better! ENJOY!

I usually wash my car at home but I was feeling lazy and it was hot too, so I brought my baby here… On the outside, my car was OK cleaned, but the inside I can tell he barely cleaned it. I asked the guy if he cleaned my trunk and he said yes but I didn’t even see him open it. Also, he didn’t wipe the glass at the back of my car. Poor job. It was my first time buyI won’t be coming back. Stay away from this place. I mean it!!!

I’d recommend staying as far away from this place. This place used to be good but is now under new management and absolutely horrible. There was only 2 cars ahead of us and it took them 30 minutes to get to our car. The atmosphere is so blah. Was told by the cashier that they were refurbishing the place but it sure didn’t look like they were doing any construction on the place. Then when they were done drying it we hopped in and the seat wouldn’t move back. It worked when we got there. Manager comes out and makes up excuses how it wasn’t their fault. We got it to work again after some tinkering but we will not be going back

THEY LOST MY CAR KEYS!!! REFUSED TO PAY FOR MY KEYS!!! I had to have new keys made for car. I paid $ 200 for new keys.
Horrible!!! Horrible!!! I got here at 8am and the owner herself was vacuuming the cars, running the register, and cleaning cars. They didn’t even scrub my car.
DIRTY
NO RUNNING WATER IN BATHROOMS
DONT BOTHER
WORST EXPERIENCE EVER!
The female owner was the worst. She didn’t care I had my baby with me

Came here on a Saturday around 5pm because i really needed a car wash and I’ve been putting it off for too long.
Place was kind of dead. Drove up and some old lady, I’m thinking the owner walked up. I asked if there were any specials she said no only on weekdays. She did offer to take $ 2 dollars off the «Rainbow Wax» special so we went with that.
Place was pretty quite and empty. We waited for about ½ hour and our car was done. I would said they did an alright job. There was some spots left on the mirror, but the car did smell clean and looked dust free.
This place is a so-​so to me, might come back again if it’s convenient.

Gave this place a 3 stars cuz this place is so unorganized and has lack of staff working. I came here to get my car wash because it right near my work. Everything took about 45 mins to finish! So unhappy and unprofessional and slow! First of all, I had to wait about 5 mins for someone to come out to ask what I want. The owner lady had to come out to take the order and she had to personally vacuum my car (felt kinda sorry for her because she’s little older). Definitely need more staff. Then I had to wait another 10 mins before they actually washy car! Ughhhh then finally dried my car. Seem like forever just sitting there waiting.
They do a decent job. But they do less of a bad job especially on special days. They raise their price on weds to $ 7.99. Still very cheap for a regular wash.
They also have a new taco restaurant that you can order to eat if your hunger while waiting.
They need to be more professional, organized, and hire more staff but as of now I’m not coming back even though it’s really close to my job and on the way back home. Go to country village car wash off the Rosemead exit.