Pama Management

If I could give negative stars I would also. I am sorry but I have never in my rental experience seen more inept service or management capabilities.

I lived in the West Covina apartments on Bandy for less then a year. I moved out back in 2013 due to the management company however the apartment manager was helpful or at least she faked the funk. I called once about my faucet in the kitchen. The water wasn’t coming out strong as it should. I was transferred to almost everyone who worked there and when I finally decided to hang up my manager calls me on the other line to tell me that management was calling her because I was «bugging» them. WTF! Apparently every couple of days you have to remove the screen from the kitchen faucet to let «the rocks come out». Apparently there’s rocks in the water tank! I didn’t think that was normal. Anyways Pama Management does NOT take care of the properties they manage. I don’t know why anyone would want Pama management to manage their properties. They must not charge very much for managing property. I did leave the apartment very clean when I left and was only charged if I remember correctly $ 60 for a cleaning fee. I wasn’t going to fight for the $ 60 considering I left the place spic and span because I had already been fighting with them to return my deposit. They literally didn’t send out my refund till the actual deadline. Horrible customer service over the phone and even in person! I’ll never rent a place where Pama Management manages the property. No thank you.

If I could give this place negative stars I would! They don’t take care of the property. Give you a bad attitude, and when I complained I was answered with and I quote «if you don’t like it there, then why don’t you just move?» And that was stated by a «supervisor» by the name of Lupe. Very unprofessional, I will be taking legal action and calling the health department next.
STAY AWAY and save yourself the trouble

Live in the West Covina apartments very ghetto if you want your car to be stolen by bald gangsters move here they also hired a gangster all tattooed up to be a manager been living here more then a year and it was cool in the beginning just Mexican families now it’s like gangsters and even a rapist lived here only upside is no roaches in my apartment

Moved in mid to late April, the night I moved in I was bombarded by bugs. next morning I tell manager, thought they were ticks… no she says they’re bedbugs! It’s now late August, they’ve fumigate 4 times, Last time was my unit alone… I had to send a legally threatening letter to have carpet changed to tile, but the problem still persists, since the change from carpet to tile I’ve collected nearly 100 bedbugs, most were alive n moving, told her management company needs to move all tenants out n tint entire property, but in return I get,“you’re paranoid, unreasonable «they wouldn’t even give me tile n I have them too” — sorry if you’re ok w living that way miss manager, I’m not… spoken to several neighbors and this has been an ongoing problem. She recently came to ask that I put in a 30 day notice n move since I’m not happy… gladly, just as soon as I get a check covering all the extra costs in washing n drying EVERYTHING I own the 4 times they fumigated, plus 3 – 4 more times in between, not to mention I bought all new beds n mattresses when I moved in, now my kids beds are infested, so they owe me for that as well my stress, my kids pain n suffering, we have rashes due to bed bugs n all the different chemicals used to try n eradicate the issue… health department, DPSS n legal action will all be put into motion come tomorrow morning. Enough is enough, alot of the tenants here are illegal n afraid to speak up, but I’ll be their voice. We don’t live here for free n deserve decent, habitable, pest free housing… accountability will be sought out! I called today to complain, was transferred to several departments before speaking w a woman w very broken English, who very quickly became aggressive n said «so I fumigate, what more I do?» I said give me my money so I can leave, to which she replied «u go 1^st, I pay u check «then hung up on me, I called back, transferred to legal n explained (via voicemail) the situation n told them to expect to hear from my legal counsel n health department. Done. Take heed in my warning people, steer clear of this company, do some research, I did after the fact n there are tons of complaints similar to mine.

Here is my experience with pama:
We rented a studio apt from March 2014 to January 2015. We complained multiple times of the ceiling fan being loose, roaches, multiple holes and cracks in the kitchen area, and a leaking faucet. It was only when a pipe for the toilet excrement burst in the back that they came and unclogged the pipe, did not fix the huge crack on it, and they had no other choice but patch up the holes and cracks. But none of the issues were fixed, finally in December the roof began to leak one morning right on our bed and it took them about 2 weeks to finally come fix it, that is when we decided we pay the rent on time, we are good tenants we do not need to live like this.
On Dec 27^th I personally delivered my 30 day notice of vacancy. Paid the full month rent for month of Jan, and our 30^th day to vacate was Jan 26^th. We returned the keys to the office on Monday the 26^th. And was expecting to receive my full refund for the deposit $ 500 and pro-​rated days of unused rent. To my surprise when I received my check it was $ 318 or so and no credit for the remaining rent balance. I contacted them and they transfered me multiple times, finally the last girl I spoke with told me the paperwork says I turned in keys on Jan 30^th I told her that’s fraudulent, what you are doing is fraud and she said well that’s what the manager in charge of your apt put (a man by the name of Lupe). I told her ok I’m going to have to take you guys to court because what you’re doing is stealing. She got rowdy and said go ahead take us to court. Hung up.
I didnt add I received the check in Feb. In Feb I contacted this free mediation services office for renters and tenants and gave them all their info and my info submitted the letter I gave Pama and they said they would take care of it. In April I received a call from the person helping me saying they finally agreed to pay me the rent they owed me. One week later I received a check for the remaining balance on my rent. I received the check in April.
This company is one of the worst companies I ever dealt with. They will lie and steal from you your hard earned money. Do not trust them, stay away from them. They will not take care of their property, they will not fix anything. And they get away with stealing money from people because people do not know the law and that what they do is illegal. If anyone wants the number to the office who helped me message me, they can help you guys too.

If I could give this management company negative stars I would. Save yourselves a major headache and stay away from these people, they are extremely rude and unproffesional and their practice falls under predatory business. When something goes wrong in your rental, good luck trying to get it fixed, requests fall on deaf ears. I would not recommend this management company to my worst enemy much less family or friends.

Was renting an partment from this location for three years. When I moved out of here the apartment was in better contains than when I arrived, and they wanted to keep the deposit plus $ 425. I went to the office to speak to Juanita to dispute the charges, and there was more people with the same issue.
I read bad reviews from this place and they take advantage of people, from what I saw while I was there and heard complaints.
Don’t let them take advantage of you fight for your money.
Would not recommend to a friend or family.