Lower Azusa Dental Group

This is not the dental care place I visited. Lower Azusa Dental Care has now changed its name to Dental Care Bao Tran D.D.S. I left a review originally for him, I don’t know why my review ended up for a different place.
Smells fishy to me if you are stealing other business’ reviews.

I’ve been coming here for 2 years and am always welcomed with reliable service. The staff is also very friendly!

I’ve try several dentist and this bye far is the best dental office that I’ve ever been to. They got tvs in every room so you can watch a movie or Murry while you wait, and the staff are very nice

I came in for a regular check up. I am currently 8 months pregnant and they were very accommodating.
I had a teeth cleaning and they even noticed I had cement on my teeth from having braces before, so they removed it.
My smile is so much brighter. I’m very much looking forward to coming back ‚)
PS: I came in 30 minutes earlier and they attended me within 15 minutes.

The front desk is very friendly and helpful and go out of their way to help you. the back staff are very careful and nice make sure you are happy and taken care of

Personally I like this Dental Office. I have been coming here for over 10 years and have brought my children here too. I never had a problem or issue with anything. They are a nice successful dental group.

I have been coming to this dentist since I was in high school & have never had any issues with it. Their waiting room is very clean and has toys for the little ones to occupy themselves during their wait. Receptionists are very sweet and helpful. In terms of the dentist, I have always experienced good services & will continue to come here :)

Who hates going to the dentist? That was me before. I only went to the dentist when I needed to prior to finding Bao. I hated leaving the dentist in pain when it was only a routine cleaning. In addition to that, there is not a long period of waiting time. Now, I actually use my dental plan and see him like I’m supposed to.
What’s great about Bao is that he explains the procedure and tells you exactly what he is going to do. It alleviates some of my concerns since I’m a big chicken. There are times when I have gone to see him and I’m like that was it??? His great sense of humor often distracts my anxiety during the visits.
My boyfriend does not have insurance and when I took him here, I found that his prices were VERY REASONABLE. He had to get some work done and I thought it was going to break the bank but it did not.
Overall, a great dentist and makes you feel comfortable.

This dental office is the most horrible dental office I have never been.
First, the staff who answered the phone when I try to make my first appointment was rude and didn’t even let me ask question about what care can I get on my first visit.
However they seen nice when I went there today.
The horrible part to me is that the treatment area just did NOT look clean!
They even put me on an exam table that doesn’t look like it was cleaned up after the previous patient.
I was sure because I used to work at a dental office and know that they are suppose to change the plastic covers on the exam table, the lamp and the machines that the dentist may touch during the treatment after every single use!
Anyone could tell that they didn’t change those covers by seeing those wrinkled plastic covers with filth on them…
I don’t even want to think about what are those filth… and saw them touched the lamp and touch my tooth…
Last thing is the dentist only looked inside my mouth for like two second and asked me if I have any toothache then left me for his assistant to do prophy. (it was my most painful prophy)
Anyway it was an unpleasant and scary dental visit to me. I should to go back for an other visit, but I will not go back again for this bad quality of care!

If you’re reading reviews on this place, STAY AWAY. I can finally write what I’ve been wanting to say about this place since I switched to a BETTER dentist.
1. They have so many bad reviews that, the last time I was there, they were offering to give you a $ 10 gift card from Starbucks in exchange for a 5-​star positive review on them. No, and simply, no.
2. The receptionists are so rude, inefficient, and they don’t know anything. I almost blew up on one of them because I had scheduled (2 weeks in advance) an appointment for surgical removal of a wisdom tooth that required sedation. Turns out, I show up on the day of the appointment and they tell me that they weren’t going to be able to sedate me because THEY didn’t submit a request to my insurance. The receptionists also discriminate you if you are not Hispanic since most of their clients are Hispanic.
3. Calling to make an appointment is a waste of time because they don’t pick up the phone.
4. Dr. S. is rough, unprofessional, and filthy. While he was performing an extraction on me, he used his fingers to force my mouth open instead of providing me with something to bite on. At some point during the procedure, he removed his mask and continued to perform the extraction while constantly talking/​spitting on my face. The surgery shouldn’t have taken more than 1 or 2hrs. However, I was there for 4HRS because he kept on taking breaks and he would leave me sitting there for no reason so he could go and work on other people.
In the end, he knew he had screwed up on my extraction and he had no option but to refer me to a specialist.
When I went to the specialist, the doctor told me straight-​up that he doesn’t like to clean up after others. He said that it would have been the best if Dr. S. had sent me there in the first place. Also, Dr. S. did not go over the the procedure and risks that the extraction involved. These risks included temporary or permanent damage to nerves, swelling, hematoma, facial paralysis, etc. On the contrary, the specialist was patient and clear in explaining everything before he did anything to me and he was shocked when I told him the previous doctor didn’t say a word.

Bao Tran is an amazing dentist. I was so bummed when my dental insurance changed last year and couldn’t go to him anymore. Thanks to my new job and dental plan, I’m able to go to him again! He is very kind, knowledgable, and HONEST. He explains everything in great detail and really makes you feel comfortable. His office is also very clean (dirty dental offices are creepy and straight nasty).

Great staff and very professional. Been coming here for 2yrs now and n haven’t had any problems.

Just started to go here and i like it … staff is great with me… i like that i see alot of families here… every time they take care of me they make it quick thats what i like. .overall awesome place

Place was really unprofessional. I had to wait a long time for my check up when I checked in 20 minutes prior to my appointment. I understand waiting 20 minutes was understandable because I was early but they had me in there for about a good hour. I decided to leave within the 30 minute mark and let them know and they said it’ll be 5 more minutes but I didn’t want to wait. I left to go home to grab some things and a quick lunch and when I came back they didn’t call me yet. Went in and got my check up. Over charged as well.

Very disappointing

Really bad experience, they lost my business not to mention the office manager SUCKS!

Great dentist. Pleasent relaxing setting. He helped sort my insurance out. Made it easy for me. Highly recommend this place!

Thank you, this dental office was very nice. They always seem to be nice to us. My two boys came in with dental needs and they took care of us. Jimmy set us up to have ortho done for both. It was amazing he was able to do that for us. I never qualify for loan but Jimmy did it and was happy with the results. The people at the office are always nice to us. The dentist and technicians were very nice to us. We had the Asian dentist and he made it easy on my two boys so they did not feel uncomfortable. Thank you for you organization.
I can’t wait to see them again for the next phases of my two boys dental /​Ortho care.

I should have trusted other people’s review about this place. IT IS HORRIBLE! I arrived on time for my appt to have my teeth cleaned, but waited for almost 2 hours before I finally see the dentist. The Asian dentist who checked my teeth suggested that I have a deep cleaning. Later his assistant came and told me that my insurance only covers basic cleaning, but they can offer me a discount of $ 250 to have a deep cleaning. I didn’t want to have a deep cleaning cos I had one about a year ago. So I asked the Asian dentist that, «I think I’ll just have a basic cleaning for now.» The response I got from him was shocking! He said, «Oh, I can’t do the basic cleaning when you need a deep cleaning. It’s illegal for me to do that!» I politely asked,“Oh, really? That’s interesting.” He replied, «Yes. It’s illegal because if your teeth later have bigger problems, you can sue me.» I was so confused by what he said, but I pretended to believe him because at that point, I just wanted to leave. Really? Illegal!!!
Time wasted!

Excellent Service, Quick Service, Amelia attended to my needs quickly, staff provides great experience, wait was short