Internal Revenue Services

Walked in security officer was very helpful helping people in line. Effective last month, the location is appointment only. So you have to make a appointment to see anyone. If you have a simple question you might be able to get a answer, but address change — you need a appointment it mail in the form. I give 5 stars for security answering my general questions and had me on my way within minutes

Parent’s tax returns requested by universities and/​or colleges require parents to bring in official Tax returns transcripts reviewed by IRS. Call this number for transcripts — 1800−908−9946. No fee to order and turnaround time is 5 business days.

Walked in at 7 a.m., saw this «appointments only» sign. Call 844−545−5640 to schedule appointments.

Feb 10, 2016 I arrived at the IRS El Monte office before 7am — was surprised and shocked to find no line. I did find a sign stating they are only seeing people via appointment only.
I called after 7am 844÷545−5640 to make appointment, again I was surprised when I was given an appointment for the same day at 1:45pm

Went in today. Arrived at 8:00 got out at 10:30. Not too bad. The lady that helped me… I think Anna… ah can’t believe I forgot her name… but she was very quick and nice.
After reading reviews I was bracing myself for the worst but really it’s not that bad. Except for the wait of course.

The wait is long but its like that every where. We waited an hour and ½ in line and I got there at 8:30. I did notice there was only 3 ppl in the cubes only. Not good for the amount of ppl that were there. Patience is what u need to be there. Sadly lol

went there super early and waited at the first floor at 7:30 am. did not get «service» until freaking 11am!!! the whole purpose was to make sure that i wont receive a late penalty because IRS never picks up their phone and there were discrepencies on how much i should pay back. the lady guaranteed me that i wont have any penalties… HOWEVER… freaking IRS mailed me a notice today with a penalty fee of over two hundred dollars. WTF… America. u really should stop robbing decent pplez money… the entire IRS branch at el monte is lame and a waste of time

1 star only because I can’t give them a zero for rude employees.
If anyone wants to see what an office of grouchy/​rude individuals that seemly hate life and all all that is happy looks like, feel free and visit Ms. Baltazar, Mr. Lomas, and Ms. Navarro at this place. I feel bad for them. I think they need to retire early. I don’t think I’ve ever encountered so many unhappy individuals in one office

Do get here early. I came at 6:43 and I was number 1. By 6:55, #‘s 2 – 6 were in line behind me. The line begins inside the lobby, south of the elevators, nearest the parking lot. It’s marked by a stripped line, sign, and is sectioned off.
When we went upstairs there was about 40 of us in line. Now that may not seem like a lot but depending on what people are there for it can take quite a while. I took about 40 minutes. They had about 5 people open. So do the math, maybe every hour they might take 5 people, maybe up to 10 if it is fast.
Just remember it’s government and it’s necessary if you have to go in person… meaning you are in need of a person to person contact. So take patience.

13 cubicles and only 3, on average (4 in total), are occupied to conduct I.R.S. business. Security guard seems helpful to the individuals coming in but he doesn’t have the authority to process paperwork.
Overheard a conversation between employees regarding other employees working from home (telework). Probably their issue regarding a lack of staffing.
The line dies down around 0915 – 0930, but they post a sign saying something about no more numbers. So don’t wait too long to arrive.
I will say; Taxpayers deserve an efficient I.R.S. office. This is far from efficient.

So IRS never a fun place. Things to know. parking is free, I got here at 7:02 & I was 12^th already. The line starts at an IRS sign inside the lobby. There is an open restroom there. No restrooms upstairs, you’ll have to walk down while you wait. By 8:20 the line was 54 deep forming like a snake in the lobby. Employee came down at 8:30 to stuff us into elevators in the order we were in line. Actually was smooth. I got my number at 8:41, people at end of the line are still waiting to get a ticket & its 9. No phone calls in waiting area but text & email or surfing is ok. Only water allowed except for baby food. The first person to be seen is just now leaving, so bring patience. They have a limited number of tickets then they close shop for the day. I came Wednesday at 11:30 & was told they had met their limit at 11. They remain open but they have the number of people they can see. Security guard is a wealth of information & helpful. Good Luck

I arrived at 10:15 in the morning. They were already out of tickets. I was told to come back tomorrow. They open at 8:30 AM. I would suggest they hire more employees.

The place opens at 8:30am. But the line starts at 7:00 am. By the time we got out it was 9:30am and there were no line at all.
I suggest you come after 9:30am. In cases like this, being an early bird makes no sense at all.

Be warned, you are not allowed to use cell phones in this place. Why? I have no idea. They have signs when u walk in all over. It is similar to a DMV much smaller. The people that work there never smile, I’ve seen them treat people like idiots. Yea I’ve concluded any government office will have asses working for them. I gave it 3 stArs because everytime I go it’s quick and there’s a Starbucks on the corner: D

I don’t know what’s going on, but this is the second consecutive day they place a sign up stating «no further tickets will be issued for the day «; the issue is the IRS closes at 4:30 pm, but the sign goes up by 1pm!!!

they are rude on the phone, take and take my money… can believe I’m the first on to review them … come on it the I.R.S…

This is a a horrible place. Well the service at least. There is a long line and the service is pretty slow. If you want to get out early, then show up at the time they open. This place is really humid and the A/​C seems not to work. They’re friendly and patient so that’s a plus.