HY Stone Depot

If I can give them no stars i would. First when I paid from my countertops, they girl there charged me the wrong tax. She charged me 10.25% even though the tax rate had already dropped down. Then my contractor recommended me to buy extra countertops and just return what I don’t need. I made sure to double check with the owner if I can return and he said it wouldn’t be a problem. When my contractor picked up the countertops, they were EXTREMELY dirty. Making it very hard to see if there was any damages on it. When I went to return 1 extra piece that I didn’t need, they said the countertops was damaged even though I didn’t even use them and it was just sitting in my garage. When I demanded to return it, they took off $ 50 and wouldn’t even return me the tax on it.
I came here cause I thought it was a deal but it would have been better if I just went to another company and paid a little more. Overall, the place is very shady and I would NOT recommend anyone going there. You can find another place with a better deal.
I NEVER bother writing reviews but in this case, I was so upset with this company, i’m spending the time to write a BAD review for them.

This has got to be the worst place ever. We hired them to put in new kitchen cabinets. We thought we were getting a good deal. The price they gave us was fairly cheap compared to the other places. But then we found out that it doesn’t include the plumbing or taking down the old cabinets, etc. They actually came to the house to quote so you would think they would include everything in the quote. So it added up to quite a bit but we were in a hurry to get the job done so we were like whatever since we didn’t have time to continue shopping around. Boy, what a bad decision. They told us it will take 2 days. After about 3 weeks, they were still not finished. We had to keep on calling them. After 3 weeks, they still didn’t come finish the touch ups. We ended up having to hire another person to finish the job. Oh, and they have the worst customer service ever. The guy started yelling at us that we need to pay more money. I was like if you don’t get this done we will report you to consumer affairs. NEVER use them. You will be sorry.

In May 2010 we bought a full kitchen from Hy Stone since our kitchen had been completely gutted after water damage from an above floor bathroom. We had (because I recently moved) a U shaped kitchen approximately 12 feet by 15 feet with an island in the middle. For $ 8000 they installed refurbished cabinets of mahogany color with shock absorbers in the drawers, then they installed the granite counter tops. They came out and made the measurements, then when they returned to install everything, they finished everything in 3 days. We were completely amazed with the quality and price. All plywood, no particle wood anywhere. Great finish on the cabinets. Perfect cuts everywhere. One of the owners isn’t the friendliest guy in the world, I think his name is Joe, but the others are cool.
Like all contractors, need to be on top of them. Take pictures of what you chose, be sure to have it for them to see when they arrive to install so there is no confusion later on. Great prices on the stainless steel sinks and faucets, all worked great, installed perfectly. I couldn’t even see the seams between the different granite slabs. We LOVED OUR KITCHEN!
We will definitely use them again in our new house. I’m really surprised by all the bad reviews. Maybe we were just lucky or because it was all from scratch.
Eddie (Temecula)

I purchased quartz countertop, sink, faucet together last December from them. Yes price is cheaper compared with homedepot, Ikea etc. But you got what you paid for. The faucet broke this month, though there was no written warranty i decided to give it try and ask them to repair it or exchange it for a new one. This old man blamed on the water quality, I tried to argue that everyone has the same water source and it didn’t make sense. Then this man got pissed off and started YELLING at me! What a great customer service! At the end he got me another used one. I took it home and installed it and found it’s leaking. We tried oring, teflon tape, washer etc and it’s difficult to make it not to leak. What a junk! I guess it’s returned by another customer for the same reason.
anyway, take your own risk if you buy stuff from them, and be ready for the blame and yell game if you you need them to fix your product.

I completely agree with all the other reviewers. This place also operates under the name Rosemead Stone & Cabinet Depot. They are a COMPLETE SHAM. I purchased 300 sf of really nice 13×24 porcelain tiles for my bathrooms remodel. Then they tried to sell me the bullnose for those tiles, telling me that I need it. They did not have any sample of the bullnose but assured me that it would be the same exact tile with a beautiful bullnose edge. I purchased 64 linear feet of bullnose, sight unseen (NEVER make this mistake guys, especially at this place). I sent my contractor to pick up the tiles, thinking everything was good. When the contractor came back, I received the 300 sf of tiles just fine in the manufacturer’s box. However, the 64 pieces of bullnose that I ordered came in an inside-​out Home Depot box. That was a bad sign. I opened the box to find that the so-​called «bullnose» they sold me was actually them taking the regular piece of tile, cut it down to 3 inch strips and bullnosed by themselves. The bullnose edge was painted with an ugly paint with uneven lines and the whole thing looked like a piece of sh*t. I went back to the store immediately with these mickey mouse bullnose pieces to asked them why they would give me these instead of the real bullnose pieces that are made from the factory. They told me that this is how all bullnose pieces are done. Haha, lmfao. They must think this is the first time I’m buying tiles and bullnoses. NOBODY sells bullnose pieces that has the bullnose edge painted like that. What a joke. Anyhow, I demanded a refund because this is not what they told me the bullnose pieces would be. It’s funny because the guy who sold the pieces to me was around when I first stepped in but he quickly disappeared. I was left with the «manager» who told me that they would take the bullnose pieces back but they will have to charge me 25% restocking fee per «company’s policy». After arguing for another 30 minutes to no avail, I finally decided it was not worth my time arguing with this as*hole so I let them deduct 25% from my original payment and got my money back and left in a hurry. I will NEVER EVER buy anything from this place. It is a total sham, STAY AWAY. There are much better tiles, stone, cabinet places down in Anaheim or anywhere else for that matter. If I could give them a 0 star I would.

Take a hint from all others who had provided a review! This place SUCKS, but there is a way to deal with them. First, keep in mind that their prices are good. However, they do not use due care when installing cabinets or granite. Everything is rush, rush, rush and the quality of the work obviously goes down. Good thing that I did not pay them the entire balance. I purposely held money back because I wanted to ensure that the appliances fit in the cabinets before I paid them the entire balance. Of course, they did not and I had to have them come back and modify the cabinets to make sure the appliances fit. I am sure that if I paid them the balance before the appliances were installed, I would have never seen them again.
They also left a half inch space between the edge of the granite and the wall. They gave me excuse after excuse and told me that if I put in a backsplash the space would be covered. I threatened them by stating that I was going to file a complaint with the Contractor’s Board. That scared them and they were at my home within 1 hour to fix and fill that space with a small piece of granite.
Given their reaction when I threatened to file a complaint with the Contractor’s Board, I am not certain they are even licensed. Arguably, I could shut them down and/​or get all of my money back if they are not licensed. However, now that everything is done properly and looks good, I am not the type of person to do such a thing.
In summary, do the following when dealing with these people.
1) make sure you go to their store, pick out the granite from the same pallet lot and watch them put in on the truck to deliver to your home. If you do not do this, they will pick out pieces from different lots that do not match and you will be screwed.
2) hold money back until the job is complete AND appliances are installed. Look at the job to make sure everything fits properly.
3) threaten to file a complaint with the Contractor’s Board and their attitude, punctuality, and customer service changes dramatically for the better.
Follow these rules and you should be okay at the end of the day.

Beware!!! We ordered the countertop from them, and when our contractor went to pick up, they gave us another color/​design. We told them this is different, they said All the granite look different.
We’re not BLIND, they are just totally two different color TONE!!!
BAD BAD BAD!!!

an update… so on the day they were supposed to come and fix everything, they instead sent another guy from the company to talk to us about it. He was much nicer than the owner and AGREED with all of our complaints about the work done and AGREED to give us some sort of compensation for breaking our sink. We scheduled another Saturday for them to come in and fix everything. When that day came no one showed up, no one even bothered to call us. At 6pm on said Saturday we called THEM to find out what was up and all they answered with was «Oh we couldn’t come.» No one had the decency to call and tell us that?! We waited all day Saturday for someone to show and then when we’re contacting them they have a very laissez faire attitude about it! So we said that was the last straw and we were no longer going to work with them. They called my dad who is currently in Delaware for work and he told them they need to call my mom or myself to resolve the situation — they haven’t called us since then to resolve it. Definitely I encourage anyone who’s had a problem with them to file a complaint to the BBB. Of course they are not accredited with them so you will have to email BBB directly about filing a complaint and someone will send you an email form to fill out. Don’t let others suffer the same fate as we have.

Buyer Beware! This place is a rip off and absolutely not trustworthy. I brought 3 sets of vanity cabinets b/​c I am remodeling my bathrooms, one set have a large scratch (about 10″) on the front cabinet door when I open the package. Well… at least I can buy some paint and patch it, wasn’t that bad. However, when I open the second cabinet, I realized that there are 3 pull out drawers. Why the hell there are drawers for vanity cabinet? It’s actually KITCHEN cabinet! So I call the store and tell them that I do not need drawers, can you exchange for some shelving instead. The manager told me to come over and he will change it for me. When I drove over he denied that the cabinet he sold me are KITCHEN cabinet (he refused to omit he is wrong), so he will not exchange the shelf for me. INSTEAD, he try to sell me some shelf for $ 20 a piece! OMG, you made the mistake and you still want me to pay for it? So I talk to the sales person who sold me the cabinet. The old asshole sales person said «who are you, I don’t even know you, why you are blaming me?» ASSHOLE, I just paid you $ 1300 for the cabinet last week and all of a sudden you did not even know me? It’s all bullshit. So I went to home depot and buy some shelf and fix it. This business is totally not trustworthy and no customer service. Not recommended!