Gary A Lee, OD

The same day I posted the review I got a phone call from an employee asking about who the rude worker was. She doesn’t work there anymore, it seems. But the person who called me was making suggestions as if she already knew who it was. It made me uncomfortable as I took it to be unprofessional. It meant she had to look up my contact info through their records and that made me uncomfortable too!
After this I am sorry to say I wont be returning. Luckily there is another great optometrist closer to my home.

I have nothing bad to say about the doctor very friendly and professional BUT the staff is horrible! As someone mention they are ghetto and very RUDE I work in customer service myself and don’t find there behavior professional. Will not be coming back after waiting almost 20 mins just to pick up my glasses and getting ignored the first 10!

Great optometrist so nice and sweet. Extremely ghetto staff, full of tattoos, hickies, never a smile staff seemed lazy, poorly groomed and dressed. If he changed staff of be great. To bad, I also had to go back twice as well as my husband to get our prescriptions changed… apparently they where wrong…

Nothing but good to say since I’m always busy. I called to set my appointment 4 days in advance they had everything ready. Just needed my sisters info since it was her first time going. Asked me a couple questions and was taken back to go through the whole process. Total about 30 mins. Got my self contacts they even helped with showing me how to apply and remove them. Very nice friendly positive staff!

I’ve been going to Dr. Lee for over 20 years now and I keep going back for several reasons. They make it fast and easy to get an appointment and get seen.
The glasses are also very good. I have gone to other places and the prescription was not just right or the bifocals were not set up right or the frames were too tight. There really is a difference when you go to a real optometrist and get professionally done glasses, not the discount ones.
Also, the staff is very helpful. Since I only get new frames every few years, I ask them to help me choose new frames that work for my face shape and are in style. I’ve always been really happy with the new frames that they have recommended to me and they don’t force me into frames that I don’t feel 100% comfortable with wearing.
I’m happy to go there and over the years, I have moved away from the area, but I still go back there since I know I won’t have any worries and I will be taken care of.

11.11.10: It was time for some new glasses. I made an appointment a couple of days earlier, so I did not expect to really wait that long. Arrived and was greeted by an older woman. She had a very hard time finding my file. It took her about 15 minutes, it was file right but for some reason she kept spelling my last name wrong. I even wrote it down for her.
Anyhow, after that I noticed the other girl up at the front barely checked on my insurance. They should have done that before I came. So of course, I waited for that as well. Finally, after 35 – 45 minutes, it was my turn to just get air blown into my pupils. Next, it was time to see the doctor.
I have to say he was very nice and patient. He seemed very detailed explaining things in simple people terms. He gave me a new pair of contacts and it was time to pick out the frames I wanted. It only took me 15 minutes to find the one I really want.
Of course, this is not my first time here, my very first time I was shown all the glasses that was covered 100%, and this girl instead showed me all the expensive glasses. Anyhow, I am still happy with my choice.
I did not know my full insurance coverage in details but I knew some information. I had a hard time with the girl that was helping me. I wanted to add certain things such as anti-​reflective coating. She kept telling its extra for this and for that, and I kept telling her it is covered. She really did not felt like looking fully at my coverage to help me correctly. She just assumed what coverage I had. It was very annoying, I almost felt like telling her, «give me the damn paper and I’ll do your job for you».
In the end, I paid for very expensive glasses, which cost $ 240. I paid 160 total including Co pays and lenses with my insurance. Therefore, to spend that much I expected better service. Oh yes, I almost forgot to mentioned how they remind me about picking up my glasses. I was called every other day, and I was given mail to pick up my glasses. Three different people had called me, two I have talked to. The first one told me my glasses are ready. I told her thank you, I will pick it up when I can. She responded, «When will that be?» I said, «When I can». She said, «You need to pick it up as soon as possible», I said «ok, bye». Second time was similar, they were very demanding, as if they were running out of space to hold my glasses. What is their problem? If only Unilocal had a way to hear the voice msg, they gave me. Very rude and aggressive.
Poor Dr Lee, I would not come here again. On my last day there, I picked up my glasses, and Dr Lee helped me in explaining the difference of feeling and seeing through contacts and glasses. He was very helpful, unfortunately he’s the doctor, he only checks out your eyes, and once he’s done his so call little helpers takes over.