Efavormart

I have purchased items from this website many times in the past for events including my wedding and birthday party. This time it was for my baby shower.
First of all I ordered personalized ribbon from them and the ink that was used on the writing was patchy and on some of the letters you could not make out the whole letter. Terrible product! They did send out a new set of ribbons with the SAME problem! I will try and post a picture.
I also ordered «fillable bottles» to fill with candy for favors. They were described as 7/​8″ in diameter. When I got them they had an opening of 3/​16″, smaller than a pencil eraser and would not fit mints, jelly beans, nuts, or basically any candy. When I contacted the customer service department via web chat, their ONLY form of communication as no phone number is listed or will be given out so customers are forced to communicate through web chat to resolve problems, I spoke with Sabrina who claimed to be the supervisor. She was extremely rude, told me I would be charged a 20% restocking fee and would have to pay for shipping back to them if I returned the product.
Mind you this is over a product I paid $ 16.10 for. They are that ridiculous, that they won’t refund my money and cover the shipping back to them for their error in description?!
Legally speaking if a company does not provide what was described they must refund your money and cover the shipping back to them. These bottles did not have a 7/​8″ diameter as described, and were basically not fillable as described (using an industry standard: if an item is advertised as a fillable favor it is assumed the customer would want to fill the favor with mints, jelly beans, nuts etc. The only thing that would basically fit in this tiny hole is liquid, not what anyone would use to fill a favor, therefore the favor is NOT FILLABLE). Yet they refused to refund the full price!
Not only that but Sabrina was extremely rude to me over web chat stating I assumed things, and it was my fault and refusing to help me.
DO NOT DO BUSINESS WITH THIS COMPANY! They will not help you resolve any problems you may encounter with them! Who wants to chat over web chat to resolve issues anyway, why don’t they have a phone number to call? And this is a California based company, I would expect more from them!

I ordered 18 pieces of round mirror. It was shipped in a UPS bubble wrap package thrown into a box then a larger box — there was only paper between the pieces of glass and no support on the top or bottom. Needless to say 4 out of 18 weren’t broken. I wrote (as there is no phone number) asking for a refund and they actually charged me for the 4 not broken (which are useless because the event required 18 and I don’t have time to get more) and charged me for the shipping! NEVER ORDER BREAKABLE ITEMS FROM THEM.

i ordered some of my wedding decorations from here. note that this is a bulk order online retailer.
items we ordered were:
*plastic rose garlands
*paper lanterns
total was under $ 100, which i think is a bargain considering how many items we received. shipping is waived for certain states only (hence i had it shipped to my parents).
quality-​wise, the products are good, nothing spectacular, but good enough to decorate the room where i had my wedding ceremony. the garlands were perfect for the rented wedding arch, and the paper lanterns were a nice, festive touch to the barren walls. they brought colour to my wedding and showed up very well in my photographs.
overall, i really liked the quality of their products and the pricing for bulk orders was great… definitely a huge $$ saver on our wedding expenses. i would recommend this retailer to all future brides and grooms.

They don’t reserve any stars at all. Dishonest and misleading description in their listing. Can’t talk to a real person, online chat customer service, Nancy, is rude. The sent the item that doesn’t match the description and denied it. And they wanted to charge 20% restocking fee, plus shipping free. After I argue with them this isn’t my mistake, they are willing to waive the restocking fee, however, I still responsible for the shipping fee EVEN this is their mistake.
HORRIBLE! STAY AWAY TO SAVE YOUR TIME AND EFFORT.

HORRIBLE!!!
There is no way to talk to a real person. I had an issue with my order and you can only live chat with an idiot named Sabrina who clearly doesnt understand ANYTHING about running a decent company with any sort of customer service. I have waisted over two hours of my time trying to correct their errors only to find out they wouldnt. PLEASE SAVE YOURSELF THE TIME AND STRESS AND DONT USE THESE IDIOTS!!!