Dearden’s

This place is racist towards African Americans. They mislead you to just to get their money and the security follows you around… even when you’ve come to pay off in full your balance. The absolute worst customer service. I hope this place does not reflect other Hispanic Businesses in the same category.

Don’t shop here you’ve been warned!!! They have horrible customer service. They have Very rude employees. They sell defective and damaged merchandise, and then try to charge you for replacing it. They don’t follow the rules on the contract they make us sign. They try to milk as much money as they can from customers. Take your business to a reputable store like Sears instead. Places like this need to be shut down.

Worst place to buy things I bought a refrigerator and it’s been 3 months and it broke down I called the store and the guy that answer gave me attitude when I told him all my food was getting spoiled due to the refrigerator not working his reply was oh that’s not my problem I was so upset… please don’t buy from here worst service appliances THEY DONT CARE THEY ONLY WANT YOUR MONEY AND GIVE Y O U APPLIANCES THAT DOSENT WORK

They sold me a STOLEN X BOX 360! Last year, my wife and I came home one day after work to find a warrent on our kitchen counter. We felt so violated. The police went through all of our stuff. My wife had trouble sleeping and the apartment managers gave us shifty stares as if we were criminals. I had to email my proof of purchase to the upland police department to prove that I had not stolen the Xbox.
Needless to say, I called the company headquarters and I let them have it. I have doing buisness with this company since 2001. This particular El Monte branch had never given me any trouble. I had experience the occasional rude employee, but nothing this grave.
The company president assured me that he was going to make it up to me for all of my trouble. He was very apologetic and managed to calm me down. I went back to this Store to get my money back for the stolen merch and the store manager never even apologized. She looked at me like it was my fault that the police invaded my home. She even insisted on keeping the money. I became very upset and asked for the company president to be called. She called someone and then she gave me my money back. She then said that I had a gift in the pick up area. The manager then stormed off clearly upset. I went to the pick up area and recived a large cardboard box with an Xbox 360, a kenict system, 7 – 8 games, an eextra controller, a headset, charge packs, and a xbox remote control. I was still upset, but I can understand that a mistake was made and they were trying to make me happy.
I still do buisness with Deardens, but I go to their store in chino. Avoid the El Monte store!
Update: I no longer do buisness with this company. I have reviewed the store in Chino. Save your time and money. Go somewhere else.

After my experience last Saturday what I can tell you is keep yourself away from this place. Products are OK quality and service could be better. Next time I’ll go Sears Its a shame the one used to be next door closed down few months ago.

Dearden’s does it again! My wife & I have been buying furniture from Dearden’s sense 2003, in fact eveything in our house is from Dearden’s. We go back over and over again because the service is outstanding. Ingrid has been our sales person for the last 3 years and she is the only person we choose to deal with, she has great customer service skills. We actually followed her from the Chino store and we now drive from Corona to El Monte to deal with her, she is great. In fact on our last purchase my wife really wanted brown seats and not black, the warehouse said it only comes in black, Ingrid somehow, someway made sure that we received the brown seats when they delivered. This type of concern for customer satisfaction is rare. Ingrid will always go the extra mile to make her customers happy. Thank you Dearden’s and thank you Ingrid!

Lots of Cool stuff that is random like furniture, tvs, electronics, kitchen appliances, bedding, lamps, etc. All people speak Spanish. Convenient to visit if servicing car at Longo or Honda.