Chase Bank

Service is great but the long line for the tellers is not worth it. Be ready to wait an hour. The new ATMs are convenient for $ 5000 withdrawals and gives 100,50,10 and 5 bills but not accessible for other things.

Worst customer service from a teller named SILVA. I was making a deposit, and she had an angry face and was chatting with another teller through out my transaction. And after the transaction was complete, she THREW my receipt out to me, she literally THREW the receipt out the window without saying a word, then kept on chatting back with another teller. Chase should train the teller how to have good customer service, bank is about service after all!!!

it’s been 35 minutes here… and i’m only half way through the line!!! its 2:30pm so i figured maybe it’s lunch breaks, maybe it’s people getting off work… but when there’s only two tellers and i watch as a customer finishes up then turns to walk away and see the woman teller rolling her eyes while afew more after, being rude to the customers… it is clear the problem isnt the rush, it’s the terrible service. 40 minutes and still half way through the line. so you’re telling me, i have to wait an hour just to speak with someone for 2 minutes and deposit something?! seriously?! i’ve been to plenty of chase banks, this is by far thee worst location. unless you’re coming to use the ATM, i’d steer clear from here.

Worst service ever. Been waiting for 45 minutes already. I’m writing this while waiting in line still. It’s a Saturday and only 2 tellers open. And one of them doesn’t even know spanish, apparently is a manager. Her name is Silva. They need to start hiring better people and that have to be bilingual. I had to get out of line to translate for one of the customers cause they weren’t understanding each other and they were taking forever. How could they have only 2 tellers on a Saturday when them know people got paid the day before??? Worst?! This is ridiculous!!! Never coming back!!! I’m only giving one star because I have to give a star rating but I would definitely give 0 stars

Sadly, this branch has gone to the toilet. No longer business friendly. Two open tellers on a regular basis, and they removed the merchant line. They now have two super ATMs in the lobby and two employees ‘working’ these ‘automated’ teller machines. Hey, how about one of those two employees open another window? I will be moving my business accts elsewhere.

I don’t know who came with this smart idea of having machines in front of the windows tellers if people don’t want to use them. I’m so disappointed with this bank, it used to be one of my favorites to do business. but as today worse customer service having only 2 tellers open waiting almost like 35 minutes just to do a single transaction. If the company thinks that like this way of doing business is better for customer you are totally
wonder I have been hearing a lot of complaints about it.

OK experience with the tellers but my experience with one of the bankers there was not that pleasant. I have had much better service in all the other branches that I have been to. This is not the branch you would expect to be treated as a valued customer. If you have to get service from any banker there, try to avoid Mandy. She is not a pleasant rep and would most likely give you attitudes.

Outstanding customer service! The teller that assisted me, Marisol, was EXTREMELY patient and helpful with me. She took the time to teach me an educated way of paying my loans. I am extremely grateful of her time and her knowledge!

Thank you to the management of this branch for making me feel like a valuable customer.

I had my son open a checking at Chase and they told me I can put money in his account. Evidently they changed policy and I can’t add cash to his account unless I have account there too. Suck ass when your kid is all the way in Ohio. Don’t bank at Chase.

I like this bank because is always very quiet and clean. Is never packed so I’m always able to be in anf out of here in a short amount of time no big line of waiting.

Horrible service every time I come, you have six windows and only two working. Not cool, her excuse was that people call out and what have you. That’s simple, FIRE them, they obviously don’t want to work Saturdays so?! Make room for someone who does!

Hi my name is jennifer and i chose chase for a bank i was on my lunch break and i needed to go to a bank for i could take my money but all the banks in el monte but this chase where the most friendlyest bank i ever been too. i love how alfred help me open a new bank account i know i dont have to say this but i love him he was a really nice a good guy that did explain everything step by step he didnt take long but he did keep up a strong conversation with me i love how we spoke about dia de los muertos and didnt get spooked how i love to see blood in action he is really good guy and i love chase no matter what am gonna pick chase

This incedible story needs to be told. If you get a teller named Tina, checke the accuracy of the transaction before you leave the window. Went there to withdraw funds, which is simple enough right? I believe the customer Tina helped before me was a Patrick so and so. Tina gave me the requested funds from Patrick’s account and transferred without request several thousaund (ahem 7) out of his account. Walking out the door, I noticed the receipt had Patrick’s name on it, his money in my hands and his account emptied. Doing the right thing, went back to Tina. She insisted there was no mistake. Requested to speak to a supervisor. Supervisor understood the mistake but brushed it off as no big deal. One might ask Patrick if it is a big deal when he finds his account empty. The supervisor had no name tag so I asked for her name. She refused to give me her name. The real supervisors were out to lunch and she was covering. She was going to management training in a month. Why would Chase want to train a person to be a supervisor if she is afraid to identify herself and take responsibility for the situation instead of covering up the mistake for Tina. Bottom line be careful when you go to this branch. Also check your monthly statements carefully. Things may happen to your account without your knowledge.

Nice new bank, and friendly staff. IF this place had a legit drive up teller, I would give it a 5. They only have a drive up ATM though. All in all a typical bank experience.

Great people with great knowledge. they really know what their doing and the service is fast and easy.
Parking is easy and so is talkign to the people
Definietly recommend this place to everyone!

Pretty busy location.
Parking lot is usually crowded, except after business hours.

Ghetto area.
Lots of parking.
Security guards there tho.
Got helped by Jenny Hu (I need to double check her name) — really helpful. New account and it was fast and easy. Very helpful.

I made a few deposits for my sister here sometimes at the teller window, and like two times now they deposited the money in someone else’s account!
Apparently they don’t make an effort to match names and accounts when depositing checks. It was a good thing I checked the receipts account number to match on my way out or it would have been serious trouble!
Now every time I deposit here, I have to check receipts. It would be nice if they can tell you the name of the account as apart of procedure.

I like this location. Inside, their service is quick and knowledgeable. They’re efficient and clean, as any chain would be.
I do wish they would keep track if their ATMs outside work. I lost a deposit once and the machine looked like it was completely functioning. I think they should just close their machines if they’re not working. Grumble.