Baskin-Robbins 31 Ice Cream Stores

Wish I could give this place 0 stars… been coming here for a while now with wife and kids. Being great when we get helped by the employees with great attitudes, but today I went in at about 1 pm and there was just one old man working there. I walked in and saw him on the phone being loud. I guess he was arguing with someone over the phone. I went in to buy 2 of the ice cream quarts 2 for $ 9.99. I got Vanilla, and wanted Butter Pecan which they didn’t have it. So I wanted to ask the guy if he had some in the back, and as I waited for him to acknowledge me as he was to busy on the phone, he finally acknowledged me but only to say to close the freezer door. So then I said well hang up and help me, I’m a paying customer. He got bothered and hung up, and said «what do you want»? I told him what I wanted, which was the Butter Pecan ice cream, and he said all we have is what is in the freezer. So I asked him, so you have none in the back, he says no first and then says let me go check. He comes back after about 5 minutes, and guess what he had? Butter Pecan ice cream which he had said he didn’t have. Maybe it’s just me, but as an owner you would think he would or should have the best customer service and even better than his employees. He must be really rich not to care about losing customers, because he definitely lost us as customers. Mr. Owner, you should take customer service classes from your own employees which are great. To bad for your employees that they probably don’t get enough hours because of bad business that you create.

These guys are awesome! There is service is second to none. It doesn’t matter if the store is busy, you are greeted the moment you walk in.
There Strawberry Shortcake is insane good!

Awesome place to hang out. Enjoy a scoop of ice cream from the very nice staff that great you on your way in and listen to good music while there.

If you want respect, you won’t find any here. The people are so rude. I have bad hearing so I have to have repeat what the say and they treated me as an idiot.

Ordered a strawberry milkshake (one of my weakness) & it was delicious! The guy that made my order was friendly. I asked him a few questions about their cake designs & prices & he was very helpful. Since the design I saw that I liked was for 12 people, he gave me advice to get an 8inch ice cream cake & put my own toppers on it. Thank you for being friendly & helpful! I’ll be back soon!

I love this place, but I’m gonna have to give it 1 star. The little old bearded man makes me feel uncomfortable in that store. One time for my bday I wanted ice cream, so my brother took me here to get some. When we go to the counter the owner/​employee ask my brother «your girlfriend is really pretty» note that we are 11 years apart… then we just awkwardly stood there while he was getting our ice cream. also, we asked for a waffle cone but he gave us our ice cream in a cup. Once we told him we wanted it in a cup, he started yelling at us «YOU TOLD ME YOU WANTED IT IN A CUP, NOW IM NOT GIVING IT TO YOU IN A WAFFLE CONE» we were so embarrassed. Everybody in the store was just staring at us. never coming here again!!!

Overall good job and the usual good flavors.
Don’t see how anyone can go wrong.

I love ice cream! The girls behind the counter were extremely nice and quick. They had everything cleaned up and i felt more than comfortable being there i would definitely go again

Place is old but that staff girls are nice&friendly.
The owner (hardcore bearded guy that everyone complains about) has never been a problem for me, maybe because I get along with everyone lol but he’s always been kind to my girl&I. Temperatures could be recalibrated better inside the machines, I’ve seen some ice build up inside the cans while scooping out. But otherwise the only complaint from me is that they need to clean alittle more. Besides that easy place to go and get a quick few scoopa of Cookies N Cream =)

If I could have given this place a zero. I would have. The service was extremely rude!!! I have never seen such blatant ill maner in any other store let alone a Baskin Robbins.

Walked in to get a cake for my son’s birthday. Worst experience in a ice cream shop ever!!! Grumpy old man doesn’t like kids at all. What a rude person why have a shop where you know kids go often. Was getting a cake and my boys where looking at the cakes with me I picked one and when I went to pay he tells me that next time if it’s to get a cake I should leave the kids in the car. I was in shock that he told me that. I told him thanks for his bad service. I walked out know I know why he this place has so many bad reviews.

Today, my mom and I decided to go to this baskin robins to buy two tubs of ice cream to-​go. When we walked in to the store there was a guy with a long white beard sitting down with this serious face. He was wearing a baskin robins uniform so I’m assuming that he could of been the owner/​employee. But anyways, he wasn’t the one who was helping me, it was his other employees who assisted us. We opened their freezer and grab a carmel pecan & mint chocolate chip ice cream. We paid for it then walked back into our car. Then my mom opened the Carmel & pecan ice cream and realized that their ice cream was melted. So I went back to their store to see if I could exchange our ice cream with a new one. I asked nicely to their employees but then they were all looking at that guy with the long white beard for his approval and he was like,
«You’re the one that just bought this ice cream right?»
Me responds nicely: «yeah, I was wondering if I could exchange it.»
Owner responds yelling:
«YOU CANT EXCHANGE IT! YOU ALREADY OPENED IT!»
I WAS SO APPALLED BY HIS POOR CUSTOMER SERVICE. I HIGHLY DONT RECOMMEND GOING HERE.
I feel sorry for the employees who are currently working there they have to put up with his attitude.
I don’t think they keep their freezer the proper temperature. All there tub of ice cream were all soggy.

Walked in and greeted by little grumpy troll. The place is disgusting, but it’s hot out so I order anyways. While I wait for Gimli to scoop some ice cream I wander about what seems to be a dying museum of Baskin Robbins history. Shelves are askew, dust covers every inch of unused space, roaches scurry out from under the cake displays.
Being thoroughly grossed out I wander back to see if my order is ready. He looks at my milkshake that is half full because he didn’t scoop enough ice cream, shrugs to himself and plops a couple scoops on top. When paying with my girlfriend’s card he asks to see my ID, to which I reply I don’t have. He throws the card back at me and says he can’t take it.
I tell him if he’d prefer I’d be happy to drop the wasted product on his counter and leave. He grumbles through his beard and takes it while telling me not to come back without my ID. I reply enthusiastically that I would happily never come back.
So with that I would recommend Jamba Juice across the street for your cold treats.

Do not go to this place!!! Really bad costumer service from the old man that works there. He screams at his workers infront of costumers that he made the girl cry. Such a bad place to have a nice delicious ice cream. He gets impatient when you are still looking for an ice cream flavor. He is very very rude.
Never coming here again.

WARNING DO NOT COME HERE!!!
The owner (old man w/​beard) is a rude inconsiderate prick! There was 5 people in line on a Sunday afternoon with only him working. When we FINALLY get to order I asked him where his workers were he said it would be a waste of pay to have them come in on such a slow day (remind yourself there’s a big line!) I proceed to order my 2 mini milkshakes and he insults me by telling me I’m wasting my money on buying a mini; that the small is only one dollar more. I look up at the menu and it’s actually 2 dollars more, which reminds myself why I’m getting the mini in the first place!!! I told him I was sticking with the mini and he said fine but you are wasting your money (so rude!) Anyway! I also order a banana royal I ask for chocolate as my topping he takes out the entire gallon bottle of chocolate and starts pouring it on my ice cream. He basically filled half of the entire cup! I was so mad I told him WHOA THATS TOO MUCH! he tells me to relax! That once Mix it it’ll be fine. On top of that the ice cream scoops were so tiny through all the chocolate I probably only had 4 or 5 spoonfuls of ice cream. Such a mistake going there. I WILL NEVER RETURN!

So. I came here with my sisters’ a couple of weeks ago to buy a strawberry ice cream cake for my mom but they didn’t have any strawberry ones. So I asked the female cashier/​worker if they had anymore strawberry ice cream cakes and if not if they could make one. She said no we don’t have anymore, what size do you need? I said it has to feed 6 – 8 ppl. So she said no we don’t make the ice cream cakes on demand only once a day. In my head I thought, then why did she ask me what size we needed!!! lol. Then I asked her what location was the closest to el monte and she said she didn’t know. I asked her «You don’t have a list of all the baskin robbins nearby?» She responded «No, we are a franchise and I don’t know where another baskin robbins is.»…REALLLLY!!! Even I knew there was one in Arcadia and she didn’t even know. even if she didn’t know the least she could’ve done was look it up or attempt to help in some other way. My sisters’ and I were like. WTF~!
Arcadia Baskin Robbins here we comE! We called them to make sure they had the flavor before we drove over there. Luckily they had it and held it for us! I even told them about my experience at the el monte location and they couldn’t believe it, they laughed too!

I have been to this place before a few times and always left happy, but today I took my daughter n there was an old man with a beard working there I assume he’s the owner cuz he helped us we ordered a 2 scoop sundae the scoopes were very small the size of a golf ball (No joke) then I ordered a banana royal he gives me half of a half of a banana and the whip cream was already soft wen it came out the can.
I will never go back when I asked the man y the scoops were so small he said that’s the standard size there jr scoops I paid 12 $ for a 2 scoop sundae and a banana royal. cheap ass owner

I walked into this location on Mother’s Day hoping to buy a nice ice cream cake and a birthday cake on a hot summery day.
Because of previous on lookers they fogged up the refrigerator door in which the cakes were kept– so i opened and was observing, as well as moving couple of cake around to check out the back — and before i made my decision. i heard a rough voice repeating several times «pick a cake and shut the door».
I turned my head, only to realized it was an older gentlemen with a broom sitting (could be owner, not sure) staring right at me and said those rude words to me again!
So i looked and shut the door and walked out.
I would of made more of a commotion but i decided i was going to my usual Baskin Robin off of Baldwin– they are way more catering and wayyyy more helpful! …
plus i noticed a dramatic price difference– they charge $ 3 more than the one off of Baldwin???

Terrible customer service, it all starts from the manager, in this case from the owner because he works there.
It it so disgusting that he prepares cakes without covering his beard.

Wow really? Came in today for my Capp fix. The owner, scary looking man: he’s bald, Indian, long white beard. Isn’t there a law that you have to cover your beard? Like a beard net? What if one beard hair falls into the ice cream? Then what?
Anyway, he was sitting in the customer area like he’s talking to himself. After I ordered he started muttering to himself. After listening carefully he was actually talking to me, «How you doing young man?! How’s young man like you?!». Me, «Ummm, huh??? … can you put whipped cream and cinnamon on that?» No reply from him.
After paying he gave me a frequency card. He tossed it at me on the counter and said, «Here. For next time.» Ok, that’s great but what about this time? Don’t I get a stamp for this visit? I thought to myself. I didn’t bother trying to converse with him; I don’t talk to crazy. I just wanted the capp blast.
Recaps:
Capp Blast hits the spot!
Service is terrible. The man talking to me while looking at the tubs of ice cream. He ignored my request. Give me a frequency card without a stamp. Typical Indian service always try to get away with one. Sigh. It’s a hot day today. Yet no one was in there. They’re afraid of this guy.
I’d still come back I love caffeine too much