LaZerCity

I made a reservation for 12 kids for my sons birthday. We showed up to find a sign that reads «Temporarily Closed». We live an hour away btw.
They had my number. For some reason the dirt bag decided not to call me to let me know that they would not be open.
There were a few nasty letters written on the door by other parties so I know that we were not the only ones let down by this idiot.
If this moron ever gets his act together and re-​opens, he will be explaining to me in person why he didn’t just call me.
I hope the lady who’s son got the fat lip sues this guy back to whatever country he came from.

This place is a joke. Nothing has been updated since the new owner took this place over a few years ago. Went with a group of 12 only 10 vests kinda work was told they use to have 30 and I knew they had a lot but only 10. Come on. Now so of the 10 they don’t fully function can’t use screen or lights don’t work won’t buzz etc.
Inside the sensors have gone bad and some don’t work.
Arcade games are half broken no prizes for arcade and staff doesn’t want to be there. Not fun feel bad writing this but seriously

This is the worst establishment that has ever crossed my path. My son came for a birthday party. He had his lip, mouth and nose area gashed because their lazertag equipment does not have a safety feature on the end of the gun and another kid ran into him. The employee said when the safety feature falls off, they don’t bother to replace them. After being told by several staff that Lazercity would cover the medical, the owner has not returned our calls, emails, and texts. Even though he has all of the copies of medical bills and our personal information. I could go on, but I am astonished that such a low-​life person owns a place that kids frequent. Unbelievably bad customer service. It doesn’t get worse than this folks.

My son has been invited to several parties here and each time the experience gets worse. I’m so angry about what I witnessed when I came to pick my son up from this place on Sunday. They ran out of prizes and it got to the point where they just stopped counting tickets. First of all, the ticket counting machine was broken, so all the kids had to take their tickets to the counter. I saw the workers just taking all the kids tickets and sweeping them to floor without even counting them. Then they would get the kids to settle for prizes that were only a fraction of what their tickets were worth. I really angers me to see kids getting cheated. When I complained to the guy behind the counter, his attitude was awful. They «lost» my son’s tickets after he waited so patiently for his turn. The guy kept telling him, «Relax…I got you.» Then they lose his tickets and try to turn him away with beads and 2 erasers. Are you kidding me?!! This place better step up their game. Why have the kids continue to play for tickets if there are no prizes to give them? My next complaint about this place won’t be on Unilocal… I’m going to the Better Business Bureau. Don’t cheat the kids.

Booked a birthday party here, very disappointing!
Got there wanted to order a couple extra pizzas was told it was to late too late to do that. So we were short food for the adults. Wanted to add in the extra token package to the party, I was told they were out of tokens! Then the token machine even broke down. The party host was boring… Did not engage with the kids he was very slow to serve cake, forgot to get ice cream out. This location was very dirty and run down. The party room was very outdated and freezing cold. The monitor was not working to see the kids while they were lazer tagging. Half of the games did not work. Obviously the owners do not care about this place. How do you run out of tokens!!! This party was not cheap and for the price I would never come back.

We went here twice in a matter of one week. My older son was invited to a party where the hosts opted to «drop in» on a Friday night. They tried to squeeze a game in between 2 parties, but we ended up waiting an extra 45 minutes. I would not recommend this option.
My 9 year old has his birthday party the following week. LaZerCity was very organized for our party. After much deliberation and analysis I opted to go the Ultimate Package, and it was well worth it for this age group. The goodie bags had everything I would have bought at Party City (junky stuff but the kids love it; the whoopie cushion was the biggest hit) and probably paid more for; plus I didn’t have to shop and stuff them myself. We did pay for extra tokens, above the party package amount, but it kept the boys busy and they walked away with extra toys. Our ‘host’ was great and very attentive. At the end, we also got a CD with photos the host took during the two lazer tag games — a bonus I was not expecting.
One thing to note, not all of the arcade machines were working and were NOT labelled «out of order», so the kids did lose tokens. Also, the ticket dispensers jammed on several machines, so I made the staff fix the dispensers each time. The kids ended up getting those tickets (and probably some from other kids that had abandoned the machines). Be sure to alert the staff if this happens, so you and the kids get your money’s worth!

Brought my little Cousin here and she had a blast. The young man at the front Addison was very friendly and nice. My cousin had so much fun shes all ready wants to come back. We will definitely be back with the other little cousins

The laser tag is fun but would be more fun if all the vests would actually work. Nothing seems to really work: hardly any of the arcade games and hardly any of the vests/​guns work. Also the staff is not the most personable. The actual course is fun to walk around though. So overall not the best but not the worse.

laser tag is always pretty entertaining, except we got a group of campers who acted like this was actual war and took things way too seriously — #thisisntcallofduty
however, Addison is awesome and made this place worth it. (: someone needs to give this kid a raise.

Had my sons birthday party here about a week ago, this place exceeded my expectations! I had just expected the kids to play lazer tag, sing happy birthday and open gifts. But we had Dario as our party guide, and he was awesome! He played games with the kids during the present/​cupcake part of the party and just got them all pumped up to play lazer tag. All the kids that came to the birthday were saying they wanted to have their party there too. My daughter plans on having her birthday there in a few months.

Fun enough, but hard to figure out the laser tag scoring system and the bonus point feaures weren’t showing up in the results after each round. So if you don’t mind the lack of accurate scoring you can have a good time; just don’t be surprised by the malfunctions.

Showed up and there was no one to greet us at the front. There was an employee on the phone in the back just walking around with the phone to her ear (she seemed to be on hold). After about 5 minutes of us waiting around for someone to help us, she came to the front where we were and we expected her to say something to the effect of «I’ll be right with you,» etc. Nothing. She didn’t even acknowledge our presence. She just kept holding the phone to her ear, sipped a soda and walked away. So we walked away and will never go back. Some of the worst customer service I’ve ever experienced.
Update: A few days after writing this review, the owner emailed me wanting to discuss the situation further. I called her and explained what happened in further detail. She was extremely apologetic and assured me that it was an isolated incident and that they take customer service extremely seriously. She even went so far as to mail me some free gameplay passes, which we will use to give LaZerCity another chance!

Super fun for all ages. Great specials if you go «late» on Fridays or Saturday’s.

This was an amazing place to have a birthday party. When my son turned 9 we wanted to do something more than just have kids over and open presents and eat cake. This was such a hit! The staff did everything, I mean everything! They were so nice and helpful. They served the food, cut the cake, wrote out the gift list, not to mention did all the set up and clean up. Oh and Laser Tag was so much fun, the kids loved it! I can’t say enough about how awesome this place was! It is definitely on our return to list!

Wow is this place fun. I took my niece and nephew who are visiting from the bay area here for the first time this weekend and we had a blast. It was a bit slow while we were there, but that did not diminish the experience at all. The Lazer tag arena is painted in cool paint that glows under the black lights and the maze makes it a really fun place to hide. We had a blast and what I loved is that it was a totally family friendly, child safe environment.
The price was very good, $ 7.00 Per person for a game. The kids had a great time and they talked about it for hours after we left.
They are open Thursday — Sunday and have special rates for unlimited game packages.
the web-​site is:
I can’t wait to take the kids back.