Cheryl Matossian, MD

The front office staff are incompetent, especially the referral coordinator. It shouldn’t take months to get a referral. They lack follow-​up and are uncompassionate. Enough said.

I love Dr. Matossian and she knows her stuff, but her office staff rarely answers the phone. When it is possible to actually get through, they are rude and unhelpful. The greeting message gives you an idea of the experience you will be in for — «please note, we do not respond to duplicate phone messages». Reality is, they don’t respond to ANY phone messages. I’ve been trying to reach them for three weeks just to get a prescription moved to a different pharmacy but it has proven to be an impossible task. I guess business is so good in our area and there isn’t much competition that customer service can be terrible. I would be embarrassed if my business treated our customers this way.

Nicole-​their scheduler was the rudest person I have EVER dealt with in my entire life! She HUNG UP on me on a couple of occasions and would not answer any of my questions, instead she would reply with «I’m not going to argue with you». Her end of the conversation made no sense. Appalled to say the least! I really liked Robin Jackson. She was very attentive and professional, seemed to genuinely care for the patient and it really is too bad that their scheduler never let me to speak with an office manager or the doctors. Kept transferring me to their main voice mail box. I doubt they even know this is happening. She called back and said she was discharging me as their patient whilst I’m in the middle of a very important referral for a back procedure. In and out of the E.R. twice in a week because she told me to take my meds or go to the E.R. Unprofessional does not even cover it. Just awful!

I LOVE Dr. Cheryl Matossian! I began seeing her in 2004, when I had just suffered the loss of my father. She was (and IS) one of the most compassionate human beings I’ve ever met! She helped me through a very difficult time in my life; in addition to providing great preventative care, she also later managed what was a very difficult transition into peri menopause. Then many years later she helped both myself and my husband when he was diagnosed with cancer and the progression of that disease.
She had always handled my healthcare extremely professionally, competently and compassionately. She ALWAYS had time for my questions (which were many) I never felt rushed or as if my concerns were «brushed off» I’ve seen more than a few doctors in the Sacramento area and she was far and away the most approachable and genuine of any of them!
She’s extremely knowledgable and has helped me in more ways than I can reiterate here. Just for the record, I’ve worked in the medical field for many years and have known and worked with many doctors (both personally and professionally) many of whom do not hold her same attributes. I feel extremely fortunate to have found Dr. Matossian when I did! I would still be her patient except for the fact that I moved out of state some time ago. If she’s still accepting patients, I very highly recommend her.

Oh my God. I can’t believe the negative reviews on this Doctor. I am in my late 40’s and have had many doctors in my life time. Dr. Matossian is the most knowledgeable and caring doctor ever, for me and my husband. So lucky to have found her. We have moved to the area less than three years ago and it was tough to find a good doctor. When my friend recommended her, I had to make an appointment. I have seen her four times and my husband has seen her twice, and it always been with Dr. Matossian herself. Professional office and great doctor.

I also had a tough start at this practice. Went to my first appointment and they said I didn’t have an appointment. They put me on a cancellation list and I got in within a week. Dr. Matossian is fantastic. I had been to several different doctors for leg pain and she diagnosed immediately. She is great for sports medicine. MaryAnn Simpson there is also exceptional for women’s health issues. It’s worth working through the office issues. Good doctors are hard to find these days!

Zero Stars! I’m completely appalled with the experience I received in this office. Never in my life have I ever been treated so poorly.
I arrived to my appointment and unfortunately forgot my health card due to changing my purse. Definitely my mistake. I let the front office clerk know and asked if she could call Blue Cross to verify my benefits. (I worked in healthcare for 10years and knew this was an easy request to handle). She told me no. She stated I could still see the nurse for my routine physical but that she was going to bill me directly for all the services provided and I would have to sort it out later.
I continued with my appointment– which consisted of some student staff assisting (weight, temp, blood pressure, etc). They were unprofessional, dressed in street clothes-​not scrubs and rushed. Finally, saw the nurse– I’ve never actually even seen Dr. Matossian in the two years I have had her as my pcp. The appointment with the nurse lasted for all of about 10 minutes.
I returned to the lobby and was still confused why they werent willing to help me and wanted to make it a difficult experience. To avoid having to make a 20 mile round trip to bring my card back in I called Blue Cross myself. I asked the rep if they could fax my card and proof of benefits to the office. She stated they have a provider line specifically for that and it takes less then a minute they just had to call in. I explained to the rep that my office wasnt willing to call the number or help. The Blue Cross rep asked to speak with the office clerk so she could explain. Again the office clerk refused to help or speak to her. I told the rep that she refused to take the call while standing in front of the office clerk and that I was so amazed that I was being treated so poorly. Still on the phone with Blue Cross, I simply shook my head and walked out.
The rep at BC was trying to be helpful so she placed me on hold and called the office. After she spoke with the office she returned to me and said that they are still refusing to help despite being given the instructions. The rep was also surprised with how rude the staff was and definitely could not understand their resistance in helping.
Something that could have taken one minute to handle. something that was common customer service. has now blown into this mess.
To top it off. a week later I receive a letter from Dr Matossian stating she is terminating our patient/​dr relationship due to patient behavior. Seriously? For expecting good service? I’ve never even seen you?! You never even took the time to research the incident or hear the patients side of the story. Wow.
Good Riddance. no wonder you have a solid one star rating on every client review written. Class act!

I wish i’d read these reviews before choosing this Doc office for my Primary Care Provider.
I’ve been going to this office for the last 6 months but unfortunately got to see the Dr Matossian ONLY ONCE after waiting for 4 weeks at my initial appointment.
Next three follow up appointments were scheduled with P. A and i still had to pay my co-​pay in cash, but i declined to get a receipt to save the trees.
On my 3^rd appointment i asked to see Dr. Matossian not the Assistant so they had me schedule an other Appointment 6 weeks out. 1 week later i receive a bill in the mail I owe them my co-​pay which i did pay, but according to their records i didn’t. you have to pay unless you can proof via receipt So I got charged twice even though i Paid, and did not even see the Doctor.
I 200% agree with Susan, about the staff being RUDE AND INCOMPETENT, especially weird Office Manger who thinks you are at the mall and tries to greet with fake smile.
AVOID Cheryl Matossian practice and find some FAMILY doctor who can be there when you need them the most, especially when they are charging to few hundred dollars.
I wish it was illegal for doctors to charge the same fee when you only see the Physicians’ assistant.

I have been a patient in this office for over 5 years or so. This office has an incompetent front office staff. The Dr. is just okay but good luck seeing her. There is such a high turnover in staff that you never see the same nurse practitioner or physicians assistant twice. I would highly recommend staying away. I believe a Dr’s office should have your best interest in mind and this one certainly does NOT!!!

For my fist visit I come in with a big concern to my health (I am the person who uses home remedies to get back to health) I usually dont go to see a doctor unless i really feel that i need to. Anyhow I come in and they send me in to talk with a nurse then tell me to drink more water and send me home. NEVER even got a chance to meet the DR.

Dr. Matossian has a concierge medical practice. If you opt to pay a very substantial fee to receive concierge service, you get the works. If you are not a concierge patient you get treated like you are on the dole. Those who do not pay that fee see physician’s assistants, not the doctor. The PAs, while very nice, are not the sharpest knives in the drawer.
Every facet of her practice is geared to maximize her profit, sometimes with the result of substandard care for her patients. One example is her practice of requiring that a patient go into the office, so that she can charge for an office visit, before she will renew prescriptions. The word that comes to mind when I think of Dr. Matossian is avarice.