Blue Shield of California

We recieved a notice from blue shield that we had not paid our billing statement,
I checked my bank payment history, and not only did we make our payment, we paid twice in the month of april 2015, now they are saying since the payment didn’t go to the current account number, they can cancel our ins policy, well guess what folks, i checked my account number and it is correct… i would hate to think that blue shield would be doing this to us because we are hispanic. Hummm!!!

Worst, most dishonest company. As a business owner myself I believe in being honest. The staff in this company act like they’re high. They didn’t know my address but bill me every month? I had to repeat my social security 5 times. They say they will work with you but instead closed my account, hung up on me, treated me rudely, and told me I had 48 hours to pay the bill even though they knew the situation and I was going to pay half and pay the other half on the first. My money got stolen so I couldn’t pay the whole bill. Completely dishonest company!

Worst company ever. One specialist in preferred network 3 hours from my city. Where are my options. I called and the representative had to call me thirty minutes later because she could not locate one reproductive endocrinologist in the preferred list. California state law mandates infertility yet the will only pay 50% with a preferred provider. I am extremely disappointed.

I lost all respect for Blue Shield. The way this insurance company has handled my child’s complex medical problems really has made my stomach curl. It’s awful enough to have a baby born ill but adding insult to injury is an insurance company making things worse. Trying to navigate in and around Blue Shield and it’s affiliated medical group (Hills Physician — yuck!) is a nightmare to say the least. I’m so tired of dealing with and fighting with companies who all they care about is MONEY and NOT the health of it’s members. They don’t give a rats butt about your health rather they want to interfere and cause turmoil as you go through rough times. That has been my experience with my sick baby. Almost 3-​yrs now dealing with non-​stop nonsense and senseless roadblocks to work with Blue Shield and Hills Physician. Fighting over getting needed medical equipment to access for care. It’s beyond tiring. No one seems to care. No one listens. No one follows through. No one calls back. Everyone seems to talk in endless circles and you don’t get straight answers. I would never recommend Blue Shield and for sure never Hills Physician. Both these stupid companies cost my daughter a very needed surgery all over money. Never caring about my daughter and what was in her best interest. Thanks a lot people. You all suck.

Blue Shield Dental insurance is great once you get it.
But once you get it, that is the end of the Customer Service. We have Blue Shield Dental for my step kids and made all the payments on time, but received a notice that it would be cancelled due to non-​payment of premium for February. My bank shows it as processed.
I have now been on the phone for an hour and a half and have not been able to speak to anyone to confirm that they received this February payment.
Two stars because it is good, affordable insurance, but Customer Service gets ZERO stars.