O’Hanks Management

I have contacted O’Hanks property Management by e-​mail, phone, fax and mail and they have not made a single reply regarding serious electrical and fire code violations and lack of function, loss of use issues. I have paid my rent on time always and even made many repairs myself at no cost to Owner. In return we live in a firetrap full of serious code violations.

There is something horribly wrong with the woman who works in the office, Julie. I’ve never had to deal with someone on the telephone who was so inherently angry and irrational. She just radiates rage, from the moment she answers the phone. She must be related to the owners or something; anyone else would have sacked this person long ago. Based upon what else i’m reading here, she’s a permanent fixture — so if you can possibly help it, stay the hell away from these people.

Cathie and Julie, who manage/​run this company, has some very serious issues in the way they treat their tenants. We rented a place through them (near Hilltop) and they were very bad at responding to my legitimate maintenance requests and extremely disrespectful and hurtful. I should have looked elsewhere the first time I stepped foot into their office to view the rental property. Julie made me fill out a form that asked for all my personal info including my income and SSN. Of course, I’m not going to give that information away when I’m JUST LOOKING at a prospective rental. Julie was extremely rude and unhappy when I chose not to give and said she doesn’t «care about my semantics.» I was shocked by her rudeness. Not that I’m demanding it, but shouldn’t there be some kind of customer service since I’m a prospective tenant?! I’m not the type of tenant who make unreasonable maintenance requests about petty things, but oh my goodness. During the entire time in the property, they never fixed the broken oven handle, put in a window screen, fix the broken lamp by the front door, and this is just to name a few. Our stove top was damaged and we couldn’t cook for almost 3 weeks because they didn’t send anyone out immediately. I had to use a portable electric stove.
They shouted at us in the office, screamed at us over the phone and were extremely condescending. And no I’m not exaggerating. Cathie even threatened to cancel our rental contract since we «complained too much.» The property had obvious issues that needed to be brought up and the owner should want to take care of his/​her property. The whole time I was there, I got the feeling that O’Hanks only cared about the owner and avoiding maintenance at all cost.
We contemplated suing them for negligence and for the way they treated us. It just wasn’t worth it. We moved out shortly after our 6-​month contract was over.
I know that they are baseless reviews written by competitors, but I’m NOT one of them. I still have my contract as proof. I wrote this in hopes to protect others from the very offensive, disrespectful and hurtful ways they treat their tenants. PLEASE PLEASE stay away from this company. No matter how nice the property is, you must avoid this company at all cost, or you will suffer a miserable stay your entire time.

Rude, unprofessional, and slow to address critical repairs (e.g. as winter set in it took them 2 months to get my heat turned on). It’s mind boggling to me how they stay in business with their cluelessness about customer service. If you’re a renter considering other options, do yourself a favor and don’t subject yourself to dealing with O’Hanks.

O’Hanks Management has managed our properties in Richmond for over 20 years and we have never had a problem contacting them. Over the years, O’Hanks Management has found excellent tenants for our income properties, some who have lived in their units for over 10 years. Unlike our previous property management, their monthly statements are easy to understand and the vendors they use are competent.

My wife and I have never had any problems with O’Hanks Management and their staff in the 6 years I have been renting from them. See my 2÷7÷08 review.
2÷7÷08 review (since Unilocal is hiding it):
Been renting through them for the past 5 years. Like most managements, they are not always in the office but things get repaired ASAP — at least when I call them, again I must be a nice guy.
O’Hanks is very flexible. When I was layoff two years ago — they worked with me until I was current. I recommend they to all my friends.