USA Towing & Recovery

Had a great experience with USA towing I was sent two different drivers and the first driver came with a flatbed and act like it didn’t want to do any extra work so he called for another driver which was Daniel #82 he was great & great customer service Thank for the great customer service !!!

Really great customer service. They helped me quickly when I locked my keys in my car! Super polite and were happy to help. Would recommend!

Excellent service, quick arrival, charged less than what was quoted. What more could you want from a tow company. I called them to come change a tire on my truck after AAA had sent two other companies out that did not have a lug wrench big enough on there trucks. I have a ¾ ton truck with stock rims. Steven the technician showed up and went straight to work, had me back on the road in less than 20 min.

I had issues with my car on Tuesday evening. I called a a to have me towed a a aaa approved mechanic. USA tow showed up and they called for another vehicle and I was with my kids and husband. They showed up not long after the alert was sent with the estimated time and the tow driver was very nice. We went to the shop, but the shop was closed. They would work on my car in the morning. The next day I called to check in on my car and spoke with Kevin my mechanic. He told me what the issues were and gave me the quotes for the work. He was very good about updating me on the status of my car. He was very helpful and I felt reassured my car was in good hands. He had to fix a couple of other issue and the car was ready the next afternoon. I am very happy with the service and plan on returning if I have any other issues with the car

Job well done. Slim was persistent and talented in diagnostics of the electric, battery. Best AAA roadside service East county. Stoked for this service and for 24 years triple a. Thanks!

I dropped my car off, and I didn’t get a call back from them for several days; I decided to call them. Some guy picked up, and I told him I left my car there several days ago, but I haven’t heard anything yet. He put me on hold for several minutes, so he could go check to see what was wrong with my car. He told me that the problem was with the transmission. He didn’t seem to know exactly what was wrong with it, but I decided to believe him because he was the mechanic. He told me it would cost over $ 3000 to get it fixed. I told him I had to figure things out because that was too much for me to pay. I decided to look around for a better price. I ended up taking my car to another place because they could fix it for $ 1000 cheaper. The new place I went to told me the transmission wasn’t even the problem! The front axle broke, and it cost me $ 500 to fix. Always get a second opinion! I could have been down $ 3000 plus!

Called through AAA to have a flat tire changed outside my house. Went back inside to wait for help and received an automated call stating the ETA of the driver but the time came and went and still no USA Towing. Received a voicemail 25 minutes later from Debra who was rude and condescending. To make it even more professional, I could hear the driver whining in the background that I wasn’t there. I never received a call from the driver when he arrived nor did he try any other means of contacting (AKA knocking on the door — common sense, no?). The driver left and I had to call AAA to get him to come back. Once he arrived and I was alerted that he was there, John was extremely rude and did not make eye contact or talk to me. I thanked him and wished him a good day when he left and he ignored me and got back in his truck. Horrible customer service from every aspect from USA Towing — AAA was accommodating and apologized for the mix up.

Your driver should be ashamed of himself. He cut us off and was driving crazy down Chase in El Cajon at 6:30pm Friday evening. He was also texting. He was in an F150 Truck number 04.

Tow truck that arrived was Kearny Mesa Towing which is apparently the same as USA Towing. Being in business I could write a review on what business should do as far as ethics and customer service goes but I will stick with the facts, this is in regards to a AAA battery service call, battery was under warranty:
1. Called AAA 3÷6÷16, another battery service provider came, inspected, stated would need to replace battery connectors due to corrosion from a leaking battery (battery post was loose and corroded due to defective battery) before replacing battery because a new battery would not work effectively but to call back after cables replaced.
2. 3÷8÷16, took car to mechanic and had cables and connectors replaced.
3. Called AAA 3÷8÷16 to have someone come back out to replace battery. Kearny Mesa Tow arrived. Tech did not tell me his name, didn’t hardly say anything. Showed him my battery. He asked who replaced to battery connectors. I stated mechanic, he then said «your mechanic broke the battery and I am not servicing it» WOW. Would not listen to me at all at this point. Was very rude and I asked him to just leave.
3. Called AAA, filed a complaint, they then sent a real tech from another tow company to service my battery. No problems with the tech from the to other company, battery replaced at prorated price.
4. Called Kearny Mesa Tow/​USA asked to speak to manager. «Manager» got on line said «hello» told him my story, apparently he called the tech and got back on the phone and said to me «your mechanic broke your battery, we wont replace it, its AAA’s policy.
Wow, its AAA’s policy to have their contractors accuse customers of damaging batteries so they dont have to replace them? AAA’s policy to be rude and provide horrible customer service? I had already talked to AAA and they were already sending another tech out to handle the situation, so either the «manager» was a liar or doesnt know AAA’s policies.

A family member of mine was in a accident, and was able to move the car to a nearby parking lot. From there we contacted AAA to set up a tow. This is when we had the pleasure of dealing with USA towing. When the tow truck arrived he immediately started loading the damaged vehicle without consulting with me first. I wanted to have the car towed to my house but the driver said he was going to take it to the salvage yard. I explained to him that I wanted it towed to my house and I kept getting excuses and excuses on how he had to take it to the salvage yard. At this point I did not want to continue with the tow so I immediately contacted AAA again to send out another truck, mind you I am literally making this call in front of the other driver to get my point across. AAA sends out another truck from USA towing and the same situation happens initially. Finally the driver reluctantly agrees to my request and were off. On the way to the house the driver takes a wrong exit and goes completely in the opposite direction. I continued on to my house. After a calling the driver to give him directions he finally shows up. Before he unhitched my car he goes on and on again about taking the car to a salvage yard. I tell him to unhitch my car, he complies. Disregarding safety or my driveway he unhitched the car from the flatbed, damages my driveway and parks it. At this point im ready to be done with this company so I sign for the tow and he has the audacity to ask me sarcastically if I was satisfied with the job. I stated I had no comment.

Jumped my car, changed my battery and they blew out my stereo. I trust AAA will handle my claim. Apparently yelling at me when I brought it up with USA towing is their way of being professional.

I was getting an oil change and part of the service involves battery testing. Mine came up very low, which was odd because I purchased it two years ago through AAA. Not a big deal because it’s under warranty through them. I called them while I was still getting the oil change and they arranged to send someone to my house for service.
Enter USA Towing & Recovery. They arrived much faster than promised, always a bonus. The technician, Richard, could not have been nicer if he tried. He tested my battery and confirmed it was no good. He made a call and told told me was going to replace it. On my car the battery is in an odd place so it’s a little tricky to get it out, but he did it quickly, I was impressed. What impressed me more was his awesome attitude though! He was just so nice and pleasant to talk to, you could tell he liked his job and that is lacking in a lot of people these days. If you’re stuck, I hope you get the chance to work with Richard, he just might brighten your day!

Someone decided to slash my tire while my car was parked in the driveway so I called AAA and they sent out Frank from USA Towing and he was there within 15 minutes and popped the spare on in a short amount of time! He was so kind and professional :)

Called AAA after my Jeep wouldn’t start, they sent out a guy from here. They towed it to the facility and fixed it like brand new. Awesome customer service and Asad was the best! I will definitely use them again and refer them to people.

USA Towing is the best place to come for towing, auto maintenance, and auto and body repair. I have brought every car I own since 2009 to this shop and I will NEVER go anywhere else for all of my family’s auto needs. From exemplery customer service, to efficient and accurate diagnosis, to repairs you can count on. This goes for the simplest repairs and maintenance to the most complicated problems. They will do what it takes to make sure that when you leave their shop that you are extremely satisfied and happy with their work. They are honest, extremely knowledgeable with expert mechanics on staff for those really pesky and complicated problems, and they treat you in the most respectful and courteous way throughput the entire process. This is East County’s place to go for towing and auto maintenance and repairs. COUNT ON IT!

Great customer service ! I have had a visit today via AAA roadside assistance at my home for a slow leak tire. Great and prompt friendly service at 7:20 a.m. thank you once again U S A

My nephew was broke down in one of the most dangerous spots on I-​8. Called AAA and they dispatched USA Towing and Recovery. The driver Luis Alvarez was on the scene fast and got the car safely off the freeway and towed to my house so it can be repaired. I have nothing but respect for Luis and would recommend USA Towing and Recovery to anyone needing roadside assistance.

Pictures are worth a thousand words. My wife was involved in a car accident the other day. ECPD called USA Towing to recover our car. Their driver Omar was not prepared to pick up this vehicle because he didn’t have a spill clean up bags or waste cans with him. Instead he used dirt from the side of the highway to contain the hazardous spills from the accident. It’s fine, HOWEVER, he decided to use the back leather seats of our car as a a trash can. He LITERALLY dumped all the hazardous debris and DIRT spill on-​top of our personal belongings not giving two «F’s» of personal property. It’s unacceptable, irresponsible, uncalled for, and not professional for their actions. Must I say more? Think twice before you call these guys for a service. The last thing you need is another «Omar» doing this to you!

I was a little bit confused about calling for a AAA tow for my other half.. Andy answered the phone quickly and assisted me and gave me the proper tools to get started.
I called AAA and was given: 1 (800) 400‑4222 # to get started, and they dispatched USA towing. They arrived promptly (even a couple mins earlier) and ray hopped out of his clean truck to meet my bf to tow his blue car.. The area in which ray had to back his truck into was a tight spot, but he had some serious driving skill and really made it happen. He was quick and polite. I definitely recommend trying USA tow, even if you don’t have AAA and see for yourself their great services.
Thanks again, USA:)

My 92 year old father-in-law’s car broke down in traffic and requested a AAA tow. These folks responded (Jimmy was the driver), and offered to tow his vehicle to his desired mechanic. But they also told him that they had a full service auto repair shop. He chose to give them a shot.
Within 30 minutes of arrival, they diagnosed the problem and offered to have it repaired within 24 hours. My father-​in-​law also thought the car might be ready for a tune up. He asked them to do a once over inspection of the car.
They contacted him the next day to let him know that the car was repaired and… The best part, that he didn’t need any additional work done on the car.
When he went to pick up the car, he met Mark, the mechanic, who spent the time with him to explain what was wrong and how it was fixed. Mark obtained an original part at a good price vs a remanufactured part. Yippie!
And lastly, he met with Sal, the manager, who was extremely polite and explained the warranty that applies on both the part and labor. He also added the AAA discount. Extra yippie!
Everyone he dealt with was polite and expressed genuine concern, especially due to my father-​in-​laws advanced age.
We HIGHLY recommend these folks!