U.S. Bank

They have 1 banker and The rest of the cubical’s are empty. I’ve been sitting here already 30 min. They missed out on having a new business account with a deposit of 20K. Hire more staff!

I have gone top this brunch for years and I have always been happy. Its nice when you walk into a bank and the people working greet you by name. They always have a good attitude and and always willing to help.
One day I had an issue with the ATM machine not working properly after hours. I spoke to a Danielle W and she brought me into an office and let me explain what happened. She then quickly apologized for any inconvenience I had experienced and automatically started to fix the problem. She filled out paper work and and started the process of fixing the situation witch made me feel like they cared.
I am thankful I have the US bank staff I do!
Regards, Pat Loyal US Bank Customer!!!

Uninformed, uninterested, and mistake-​ridden… I’ve lived near here for 8 months, I’ve gotten THREE mailed notices that the teller (s) at this branch deposited a different, much lower amount than I handed over. I guess we both thought the other person checked our work.
The young male college student who has done the above twice, is working on his CS skills, but at the cost of making MISTAKES!
I also recently needed a new bank card. He again was my personal helper (not banker!) and he has his info WRONG, again. It takes 3 business days to initiate the process to get a new card, PLUS 3 days for mailing. but He told me 3 days, so in this poor economic area of El Cajon I walk out with 350 cash in my pocket. He thinks that’s a good idea I guess.
I call the 800# when the card doesn’t show up in the mail. B/​c of what I’m told I wait more days for the required mail time, but it still doesn’t show up.
I go in to the bank and ask for a temporary card. The same guy says, «Sorry we don’t do that.» «What? Other branches do.» «Well we don’t b/​c it’s the buying season (I need to go shopping-​), & we’re right in front of the mall (so!) AND we don’t do temp cards.»
I tell him last night I called the 800# and the rep. said, «Yes, it’s done.» He offers me the opp to talk w/​the brank mgr. I ask him «What good would that do, since you say this is the bank policy?» (waste more time? no thanks)
I go out to my car and dial the 800#. The rep assures me my branch can do it, I just need to speak to someone above the teller and the mgr. Now I’m steamed b/​c this guy has already done this to me on the same matter a few months prior.
I walk back into the bank and continue my convo in the middle of the bank while lounging in the chairs. The 800# rep states they can talk to them b/​c if there’s a different policy in this branch they should have informed Corp… and here he comes… what do you know, young male comes over and wants to talk with me,
says ‘his mgr can help ‘us’. I tell the 800# Rep, «Surprise, they figured out they want to help me.» «Good!, call us back if you need anything» she says.
I make my way to the manger at the window while he hovers in the back ground. She begins trying to re-​state their policy. I reiterate what I was told my her employee. She first corrects the time frame it takes to get a card. Then states she can’t give me a temp card … I tell her, «Then just re-​issue it w/​another #.»
The bank mgr tries to re-​state what I’ve just stated. (These people are slow-​)
She continues yada yada, «b/​c the other card is stuck in the mail»
I reiterate, «Fine! re-​issue it!»
She again states «Yes that’s the only way, to get another new #.»
(OK, so!) «Re-​Issue it». She gives me a temp card but has been talking with a punitive and raised voice… like that will make her right-​er ?! HAhahahah
The young male goes back to doing (whatever)… I then walk to his window to go complete my initial activity. The mngr stops me and states «(the male) is closed, & going to lunch» (after 2:30?)
I’m directed to some other cheerful young lady who helps me. (cool). After finishing up w/​my safe deposit box, as I leave I cheerfully wish all a happy holiday. funny, no one responded and the boy had never ‘gone to lunch’- their whole group are the sour ones (without even knowing I was going to write a review)…
So after nearly an hour I now have the temp card that the branch mngr/​employees could not figure out how to help me UNTIL I was in the lobby talking to the 800# Rep.
this branch is full of loud mgr, tellers who tell bad info, and tellers who can’t count. YIKES!
I then wait AN ADDITIONAL 3 business days, plus 3 for mailing and go to my mailbox: I find TWO cards, different #s BUT BOTH DATED the same date. (I know have a total of 3 cards)
So, alas, I have to again call the 800# Rep (for accurate info) & to help me figure out which is which since the letters are dated 12 – 17. Funny– one of the cards was dated the 18^th — US BANK Back-​Dated the document. STINKY!!! Untrustworthy.
So in the last 8 months– US BANK and my El Cajon Branch have:
–Told me NO twice by (only) this branch, they can not give me a temp card. The branch thinks its a good idea to send me out into the streets of El Cajon with $ 350 cash in my jeans pocket.
— I’ve been told by this branch, more than once, that the re-​issue only takes 3 days & then someone didn’t order the replacement card & then US BANK Corp. back-​dates a document
— three times this branch has depo-​ed the wrong amount into my account and sent me a correction letter
why should I bank here after opening an account in 1999?, this location is full of mis-​informed, loud-​talking, mistake-​makers but friendly people.
But with banking, I prefer error-​free and accurate information, over stiky-​faced smiles Ba-​Bye US BANK! As I look for another bank, I would rather bank in the grocery store. lolz

I have been doing business with this bank for many years. I love walking into this location. They always stop and say hi and call me by my name. If I have a concern I can always call and they are so helpful.

I’ve been banking with U.S. Bank for about a year now. They have free checking and savings accounts. The tellers are always nice and help you with any questions. There is always 2 or 3 tellers inside and there is a drive up window. Which is pretty cool, but I haven’t used it myself.
I just don’t like that their ATM machine is a little outdated and you still have to use an envelope to deposit money.
But beside that. I love banking with U.S. Bank.

US Bank rocks, they really care about their customers. This branch is easy to get in and out quickly.