Torrid

The staff was incredibly rude. No one acknowledged me entering the store, I was waking around for about five minutes and was never offered any help. And as I was walking out of the store I was told bye and to have a good day. Awful staff, the store was also very messy and unorganized.

I usually decide to walk into the store when a sale is going on, so I never leave unsatisfied. Torrid makes clothes that feel my age and my style rather than other stores who offer my size in things that I see women 20+ years older wearing. The staff at this particular location are attentive and helpful. I have never felt unwelcome or waited too long for assistance. My only complaint is that unless I do catch a sale, I can’t afford much on my student budget, but thank goodness for their clearances racks!

I LoVE this store. Always leave feeling great! Rushed in this morning to try and find something to wear to a baby shower I was helping to host, and I was tired of the same old clothes I had in my closet. With help from the staff (I forget her name!!! I know, I’m awful) I left in head to toe torrid fashion (literally head to toe… Bought a hat shoes and lingerie to go with my dress!) they helped me get out on time and make my event and helped me to maximize my savings from an email I had! Thanks so much! The party was a success and I felt great (not to mention looked freaking fabulous!)

I was doing last minute Christmas shopping online (two days before!) & called this location to check for an item before heading over. The girl who answered the phone was beyond helpful. Despite being busy she found the item& size I was looking for even checking their backroom when she didn’t spot it on the floor. When I went in for pickup she maintained this excellent level of customer service by helping me shop for a sweater appropriate for my aunt. Five star service during the worst shopping days of the year!

The ladies who work here are AWESOME!!! Very helpful, super knowledgeable, and totally relatable. I had a complicated return/​exchange issue and the gal helping me out (name starts with an M?) was so helpful and went above and beyond to answer my questions.

I am extremely pleased with the remodel their new style are work appropriate not everything has Skullcandy it’s appropriate and professional work and play where the sales are so discounted that they make u come back and shop some more beautiful clothes Michelle and Katelyn a high five very good customer service I will shop here again thank you

This place is the worse place ever! They obviously don’t know how to keep there customers happy and are complete an total idiots… never coming here again.

My friend and i were looking for a semi formal dress…
Jerica, was very very helpful and we didnt like a set that was set up so we did a mix and match. We were in and out in like 20 min which is awesome because we had a small child with us. And she gave us the military discount!!!
we enjoyed our trip there and left with what we need and were not «pushed» into buying more or spending more time (which i know all of us appreciate in the hard economic times).
Thank you Jerica!

Based on the majority of the reviews, you’d probably expect to find a bunch of beezies behind the counter, but I’ve never run into that problem. The ladies here have been very helpful in finding certain items for me (either requested over the phone or in the store). The only gripe I have about this certain location is the choice of clothing. The store seems to be very small and they don’t really carry many styles of dresses. If I’m not feeling lazy, I prefer the Torrid location at the Mission Valley mall.

No customer service skills– really unfriendly– not helpful at all :(

I find the service of this place is pretty good; never had a problem getting help or finding an item. My 3 star rating is for the change in quality of clothing. It seems like there company has changed to flimsy material. What once would stay in my closet for years is now turned to a 2 to 6 month life span. The jeans seem to fall apart at the zipper or making the jean material too tight. I am not a large women by far but I am a size 14 and want to be comfortable; Nothing confining or strict around the belly. Instead making there shirts comfy now there tight and body forming; that is not a plus size store. I guess I will have to start shopping at Lane Bryant.

This store is fantastic! I have taken my daughter there many, many times and the people that work there are very friendly and helpful. I love the store because my daughter can get clothes here in bigger sizes just like her friends wear. THank you Torrid and staff for making shopping fun.

SERVICE IS HORRIBLE! This is the worst location I have ever been to, & I’ve been to locations in 6 states! I’m not surprised considering this store is at Parkway, though. The salesgirls are always standing behind the counter discussing the pro’s & con’s of going to the food court or Pat & Oscar’s for lunch. I always end up standing around for 5 mins waiting for them to open up a dressing room or ring me up. When they do get around to helping you, they are rude with attitudes &/​or giving nasty looks to everyone. The only reason I even go to this store is if the website is out of my size or I really don’t want to pay for the shipping. If you have the extra time/​gas, make the trip to the MISSION VALLEY store, because while they’re not all that spectacular either, it’s at least a ⁵⁰⁄₅₀ chance you’ll get better service.

I have found everything I need in this store. From the perfect Bra, to jeans that fit just right, as well as shoes made for me, and even a good suit to wear to work. The service is always wonderful, I am greeted everytime I walk in and the ladies are more than happy to follow me around or help me out anytime. Add in the discounts from the DIVA card and the occasionally sale and I am in heaven.