The Home Depot

I normally don’t have any issues at this store however this sunday was not the case. We came in and picket out a new grill among couple other items we needed for the garden. After standing in line for over 20 minutes to pay we finally went outside to pick up the grill. Just as were were getting ready to load it into the vehicle we noticed that one of the legs was broken. The worker who was helping us went elsewhere to look at more of same grill that we just bought and after looking for few minutes came back and told us that all of them were broken in the same location. Went back inside and told the cashier what has happened and she simply took the receipt and said «I refunded your credit card good by» How about I’m very sorry would you like to purchase a different item? How about let me check other stores to see if they have this item? Nothing!!!

Today my experience at this Home Depot was definitely 5 stars. I usually feel completely overwhelmed the moment I walk into that store, but as I was wandering in my search for mirror closet doors, I asked an employee for directions and he not only accompanied me to the doors, he spent time explaining my options and checking on installers. I had to ask his name — Johnny — and say a public thank you to Home Depot for having an experienced, professional employee like him. I’ll be back!

HOME DEPOT your new return policy is trouble. (return with out receipt)

Seriously Home Depot every time I try to return anything it’s s 15 minute minimum wait time… Just ridiculous! Get more clerks to help when the line is out the damn door. Makes me not want to shop here!

This is my favorite Home Depot. It is large, has lots of inventory, and the people are amazing. Every time I go into this Home Depot I can’t walk more than a couple aisles without being greeted and asked if I need help. When I need help, the help is rightly given. People know what they’re talking about and if they’re not sure they find someone who knows exactly what you need to find out.
I have a few favorite people who have helped me with many renovation projects so if you see Andrew in lumber, he’s super helpful. Mark in paint is very knowledgeable and can help you color match any project perfectly, he also plays Santa in the Christmas season! The guys outside are amazing at figuring out how to fit everything into my minivan, which can be a great feat. There are many more people that are awesome that work here, but these are the top ones on my list.

3:00 on a Wednesday and no one available to help. Paint called, customer service called… Still no help.
The departments need people in them that can answer questions and assist the customers.

I’m not really a huge fan of Home Depot. It’s noisy and chaotic in here. You try to enter through the entrance and inevitably some dude with a cart or big load of something or other will be pushing his way out the wrong way. Never fails.
Once you get in it’s quasi-​organized, but I just don’t have the patience for this store. It smells bad in here and the noise and florescent lighting gets to me after a few minutes. I try to just find an employee as soon as I get in so I can locate what I need and get out.
There is an abundance of parking here. I’m not entirely sure why people need to circle the lot for the spots up front when there are so many empty spots. I have no idea if there are bathrooms here. Frankly the idea of using a bathroom in the Home Depot terrifies me.
The self checkouts are cool. And bonus: you can bring your energy saving bulbs here, you know those bad boys that contain mercury? Yep, the Home Depot recycles them for free. Be responsible and drop them off here, guys. Don’t throw them into the trash!

Garbage. The lady from pluming did not know what she was talking about. Worst experience ever. Wish there was a zero star rating.

” CoCo is the Best Appliance Specialist Ever ! «
If you want to buy a new appliance for your home or office, you must go to the Home Depot in El Cajon at 298 Fletcher Parkway. Go to the Appliance Department and you must ask for, Maria «CoCo «Sanchez, who is an Appliance Specialist at the Home Depot. My wife and I went to the Home Depot and purchased a new Washer and Dryer from «CoCo «2 months ago, and had a great experienced. «CoCo «is so honest, professional, and knowledgeable on all the appliances for sale in the store. «CoCo «also has the greatest Bubbly and Humorous personality, I have ever seen. She loves her job and dealing with people. Today we went back to the El Cajon Home Depot because we needed a new Dishwasher for our home. Again we spoke with Maria «CoCo «Sanchez, and again she was fantastic as she explained, and answered all of our questions about the different new dishwashers we could purchase. The Home Depot has very low comparable prices, but the main reason we went back to the Home Depot, was because of «» CoCo «and her amazing personality. You will not be disappointed if you see «CoCo «for your Appliance purchase. You can reach «CoCo «by calling 619−401−6610 Ext. 369 or on
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DO NOT TAKE A GAMBLE WITH THIS STORE. I chose a carpet and ordered the color I wanted and what I had sent to me was a color completely different. They do not stand behind there product in any way. The manager Johnny Cummings has yet to respond to my complaint. Nothing has been done for this is huge inconvenience. Looks like I will have to put my furniture in storage till I can move in to my new home. Due to there unprofessional skills

I am a female construction professional, so I have been shopping at home improvement stores since forever. When HD opened they were awful — I used to play a game to see how long it would take an employee to ask me if I needed help. Back then it was never — now it’s better. I will usually get asked once a trip. HD is good if you want inexpensive to mid grade products. Depending on what you want that’s OK some of the time. I would like it if they had higher end fixtures and basic materials available.
For my home I like to go through their garden department but I am disappointed in this department more than not.
This location is a little challenging for parking on a busy day.
Overall — meh.

What a horrible experience at this Home Depot. I usually go to the Lemon Grove HD, where I am always met with helpful associates and excellent customer service. I thought this was just the Home Depot way but obviously I was wrong. Never again El Cajon… Lemon Grove will be my go-​to from now on.

There were employees walking around everywhere and I saw each one ask every person they walked by if they needed help. The floor employees were incredibly helpful to customers. The store was clean, things were stocked nicely, there were price tags on every item so no customers were left confused. The cashier I had was new and in training, he was genuine and sincere in assisting me with my transaction and making clear eye contact. The lines were short and a lot of registers were open, it made for a very easy trip. I needed small moving type boxes and they were .76 cents each, not bad!

3^rd party solicitors roaming the isles disturbing people while they shop… need I say more? Usually asking if they can take a «survey» then transitioning into a sales pitch for solar panels or «free kitchen remodel advice» which turns out to NOT be free. Some of the sales people even infer they work for Home Depot
Most are fake friendly and aggressive in their product pitch. Even when you try to ignore them! I had three «Solar City» sale people laugh and snicker at me when I ignored one of their fake «how is your day going Sir?» comments.
The presence of these high pressure commission-​based sleaze balls makes me want to shop somewhere else.

Once again, I believe all staff need to be retrained. As well as go through a sexes course and learn something. This was the last chance I was giving them. That’s it, good bye.

Buying a new fridge was a breeze here. Thomas helped us find exactly what was right for us. He asked how many people were in our house and exactly how many groceries we buy weekly. We got a great deal and are very satisfied with our new fridge. I definitely recommend buying from here and working with Thomas. He is extremely friendly, helpful and ready for all your questions.

This Home Depot used to have amazing service. It seems like over the last few weeks they have hired a bunch of new people and everything is just falling apart. None of the new people can answer your questions. They are not properly trained. I seem to be telling them how to do their job cause they don’t know. Everything is super slow too. I only have time to write this review cause I have been sitting here for 30 min and I am only four numbers away from being called except they have been on the same number the entire 30 minutes. I wonder to myself why some of my projects are taking so long and now I have my answer. I spend my whole day at Home Depot waiting for them to figure out how to do their job. I hope they get back on track.

Any Home Depot automatically gets cool points for smelling so awesome. Seriously. I know it is the smell of wood and that may make me seem a little odd — but I don’t care. A candle scent should be made from it. Anyhow, this particular Home Depot is not bad. Decent size. Organized. Staff is helpful. It is a HD. It could be bigger and more awesome, but it doesn’t suck. And now, they have a section where you can play with power tools. So bonus!

BAD DECISION!!!
We (at least 12) have been happily attending the weekly diy classes for women at the El Cajon store on Fletcher Parkway. We learned a lot and purchased a lot of tools in the store. We were happy. But suddenly the classes were canceled and we all got a different excuse as to why.
We’ve complained to Corporate who gave us a pay on the head and said too bad.
We are no longer shopping at HD unless they see the error of their ways.
Boycott!

Had a horrible condescending experience with asst manager Bill today. I have never been treated so poorly at any Home Depot as I was today by Bill. Luckily I am in the middle of refurbishing a rental property but even though its not a lot I will take my $ 25,000 and go elsewhere. While there shopping materials I asked for a key to be cut and even though the associate was very nice I had questions that got Bill involved, it went way down hill from there. Bill approached me with a smirk answered my questions lamely and in the most smart alec way offered to have me call corporate, I literally had to walk away as he was jeering me as I left. I then let Bill know he was pushing it and left. I have come here since it was down the street but will not be back. I would rather go to Lowes than to be treated like this. Do yourself a favor and don’t come to this store.