Terminix

I would give them zero stars if that was an option. AWFUL!!! Terminex was the Worst service ever. I don’t think they were actually spraying anything when they came out unless we actually watched them and my husband kept going out to say «hey did you spray that? No. can you please?» When they came out without us there there was a spider on the front porch when we left for the day and it was STILL there when I got home. That tells me you did NOT spray anything while you were here. When I switched companies it was frightening to see how many spiders they killed. Not to mention it took us forever to cancel because we kept getting placed on hold for over an hour. My husband tried online twice and calling twice to get ahold of someone because the service had been so bad. Then we had a death in the family and my husband deployed so it took me several more weeks before I had time to sit on hold for 40 min to finally cancel the service. They refused to refund my money because I had waited too long after the service to cancel or reschedule. Go with Hunts Pest Control! They are awesome!

This company is a nightmare and believe me, they do not care. I spent an entire day waiting for them to show up. There was supposed to be an 8 – 10:00 a.m. timeline. Nobody ever showed up. I called 4 times to get an update, and was put on hold with the worst electronic music ever (total of 45 minutes on hold). At 1:00 I got through and was told a supervisor was not available, but she would call me right back. All I wanted to know was when and if someone was going to arrive. At 3:30, still no call from supervisor. I called back again and cancelled the yearly contract I had signed up for the day before. They seemed quite happy to cancel. I went on their website and sent a message to the headquarters to make sure they were aware of the problem. It stated on the website that I would be contacted within 1 business day. That was six days ago. Don’t waist your time with these guys.

1800 square foot home, quote for $ 2900 to tent, and then $ 600 for tile roof insurance. Never followed up with a quote. Did mention the wood repair service they use is very expensive and we may want to use someone else.
Another company charged $ 1600 for tent, and tile insurance for $ 500.

Terminex quoted me $ 2100 to replace all of the insulation in my attic to get rid of any rats. They also told me that the rat poop they saw was fresh.
Two other companies both told me that was completely unnecessary to replace my insulation for what they believed to be a very minor problem if i had one at all and that the rat poop was not fresh. They both recommended i put peanut butter in a few traps and plug up the hole where my A/​C unit pipe enters the house with steel wool, rats won’t chew threw steel wool.
I recommend going with another company.

So we, like many others, have ‘The Termite Ultimate Protection Guarantee”. This plan is nothing like the way they sale it to you. Their promise and $ 4.65 will get you a cup of coffee at your local coffee house. It is WORTHLESS!!! They try to tell you, oh that damage if «pre-​existing». How can it be pre-​existing if it’s not on your first report??? There were signs of that before and this new damage must have come from the same time frame. Wait, you tented and killed everything from the first report. Now it’s a pre-​existing condition??? We even had another company (licensed and everything) come out to prove there was new damage. They wouldn’t even look at their report. We don’t care about fly by night companies. This company has been around for over 25 years, not really a fly by night. They didn’t care. I could go on and on, bottom line is I’ve heard nothing but horrible stories about Terminix since this came up!!! Please do not hire this non customer service giving company. You will be wasting your hard earned money!!!
I wish we could give them a «0»

A quick update of how awful this company is and a much better recommendation. So… An executive from terminex calls to try and fix their awful customer service but of course he has no ability to refund my money… The terminex advantage is bullshit! I still had an insect problem despite quarterly treatments… Rude customer service and technicians that were always late to their two hour windowed appointments! Go with the company a license to kill… They give you 30 minute windows (I’ll be there from 7:30−8) and are 50 buck cheaper for quarterly treatments!!!

DO YOUR RESEARCH !!! I want to caution anyone thinking of using terminix for any services they attempt to sign you up for. Please for your financial safety and the safety of your family please review the thousands and thousands of victims letters and law suits that are avail on the web. I have suffered in excess of $ 150,000 in loss due to the gross negligence of this organization and until I was made aware of their corporate policies I fully believed they were taking care of my home and looking out for the safety of my family. They allowed my entire house to be destroyed by termites while I was under contract for the past 15 years. They lied in the inspection reports and ONLY AFTER I contacted 2 other companies to do home inspections did they offer (on good faith) to repair the damage to my home. Even though it is stipulated in our contract and on the hold music you will hear allot if you choose to use this organization. They hired a contractor from hundreds of miles away (I later found out it was because of a family relation that works in that office) and the contractor «AllStar Construction» hired a group of migrant laborers (non documented and with no workers comp insurance) with no formal carpentry skills or training and set them to dismantle our home. During the 6 month «occupation» of our home we were exposed to lead paint poisoning, and the contractor admitted it. I insisted we be moved to safe environment until they finished. We had to completely move OUT of our home while the laborers (under no direction) completely destroyed what was left of our home. Gone! Walls, floors … Gone! eaten by termites for an extended period. I called and had two other termite companies come look at the damage to get their professional opinion on how something like this could have happened. Antimite stated they had only seen damages of this scope in training manuals!!! Both cited gross negligence and directed me to the internet where i was horrified at what I found. Please go to your computer and Google «i hate terminix» and you will find close to TWO MILLION others who have fallen victim to a terminix scam. TWO MILLION US HOME OWNERS left with homes destroyed or greatly diminished in value. There are States where the Attorney General is suing Terminix for the damages inflicted on hundreds of the citizens of their respective states. The defense and excuse propaganda terminix spews out is reprehensible! I cannot imagine we live in a country where such behavior is tolerated and so many are harmed by one organization that’s allowed to thrive in our society. FYI Service Master The parent organization enjoys revenues of 4.1 billion annually and is Privately Held! They occupy seats on the California State Pest Control Board which is supposed to be the agency that protects the citizens from these practices but instead only perpetuates the harm to innocent hardworking citizens. 1 week before Christmas terminix decided the cost to repair our home was more than they had anticipated. They carefully asses our ability to fight a lawsuit forcing them to perform on the contract I had faithfully purchased for 15 years. Their decision, was to walk off the job. They left my home with no running water or sewer. No shower or kitchen sink. No toilet or place to even cook meals. I asked the Regional Director Mike StClair as he walked away from what had once been our safe haven and happy home, I asked if his family was proud of what he did for a living? How could he look his family in the face with any level of self respect knowing the suffering and loss he allowed his customers to endure. He said «SORRY I FLET THAT WAY»… hopped in his $ 60,000 luxury SUV and drove away… I called the corporate office to share my story… they took the info. then never called me back. I called to follow up and found they would only direct me to Mr. StClair’s office where he never returned any of my calls.