T-Mobile

This T-​Mobile store is by far the most knowledgeable location. Every time I have questions about my account or if I need to pay my bill this is my go to location. The staff is friendly and they know how to treat a customer. I recommend this location over the parkway way plaza location because they actually care about customers rather than their commission like the staff at parkway plaza.

I use to be with AT&T changed over a month ago. Had some issues when I traveled to Mexico came to this t– mobile on 2^nd Street in El cajon. Levai, was very knowledgeable and helpful he made the experience pleasant… thank you for helping me… still do not regret changing from AT&T..

Not a real T Mobile store. It ran by some third party.
I called several times to talk to the manager and left several messages about my horrible experience.
Avoid this location at all cost.
Use a real authorized location. In the mall or my favorite one on Grossmont.
–5 stars

Terrible company. Avoid if you can. Upgraded a phone and they still are charging for the old one because the clerk didn’t send it back as he was supposed to. He also dropped the new phone when taking it out of the box. They kill you with penalties and fees. Don’t believe the hype. T-​Mobile SUCKS!

I would give a negative star. This location has some of the most untrained associates.
I have been to this location twice and both times it has been a nightmare.
I will NEVER go back to this location again.
I went to get an upgrade and they tried to sell me on a promotion and on our agreement they wanted to cross out figures and put in what was I considered a verbal agreement. I refused to get duped again.
I insisted that the agreement reflect what they were claiming was the promotion.
Here is the kicker, I signed the agreement transferred all of my information to the new phone and left. They called me back after being in there for 2 and half hours to tell me that they need to unlock the phone I turned in. I came back to see what they wanted and someone had messed with it so that it was locked. Long story short I ended up reversing the transaction and taking my previous phone.
I am calling the DM and Mgr. for this location and let them know about this experience.
If in the area and need excellent service go to the one in grossmont.

This is the worse T-​mobile store I have ever been to! These girls have the worse customer service and are extremely unprofessional. DON’T GO HERE… go to the store in Parkway Plaza mall.
Too bad I can’t give zero stars because they definitely don’t deserve the one star on this review.

I went to this T mobile because it is one of the bigger ones in my area. As I walked in I knew I wanted to switch from my previous phone provider to T mobile, but I didn’t know all of the great things they offered until one of the workers, Valerie, explained everything clearly! They offer many great deals like the 2 lines for $ 100 and you can include all of your gadgets and accessories into your monthly payments so you don’t have to pay them right away. The staff was fun and friendly and even stayed with customers 2 hours after to finish helping them. I recommend not only stopping at this location but also switching to T-​MOBILE!

I had came to this location before in the past and the staff that was they were so rude. This last time my friend and I went to exchange phones and they were amazing !!!:) looks like they got new staff finally!

So I do have to say that this store has truly changed. I haven’t been in that store for a year, the last time I was there left upset and not happy. I was dredding going there today and truly what a difference. I was helped by Levai and what a great experience it was. The staff has changed and the new mgr were great. Hands down great experience from the last visit. Now not dredding going back. Thanks Levai u made it better. :)

This locations is absolutely terrible. When we walked in there were people standing around so my girlfriend walked up to the front and asked if there was a line and the lady that was standing up front just stood there with her arms crossed, chuckled and said «ya». Sure enough we get her as our customer assistant and the whole time we were asking questions she would laugh at us like we were stupid and then proceeded to turn around to her coworkers and whisper in their ear about what we were asking her. My girlfriend wanted to remove her add ons to lower her monthly payments, she was unaware that her 3GB was apart of that but did the lady mention that to us before she removed them? Of course not. She told us as we were about to walk out of the store. I’m pretty sure that you guys are working there to assist is on things we have questions about. This lady was a straight up bitch! Don’t not go there. HR will be getting a phone call in the morning:) definitely dissatisfied! !

This place needs a revamp. It was hot. No air conditioning, the only fan in the store was blowing on the employees and not even oscillating around the store. The employees joked back and forth together despite the ever growing line of angry customers, never greeted anyone new. This one guy I think his name is Thomas sat there with a customer the entire time we were waiting, probably close to an hour and discussed how he made his sauce for his French fries. Seriously? The customer serious is lacking, and this store manager needs to be present. Worst experience I’ve ever had.

I showed up 15 minutes before the store was supposed to close to find that most of the store lights were off and the store seemed closed already. I thought I had gotten the hours wrong so I tried calling the store. I could see someone inside but she was not answering the phone. Finally, after ringing a couple of times, I WATCHED HER ANSWER and she said «Thanks for calling T-​Mobile, we’re currently closed. Please leave a voicemail after the beep.»
I said ’”Hello?” and she hung up. I will never return to this store.

My son’s old iPhone stopped working. It had a cracked screen, no home button and it was a huge mess. Finally last night it just died. We went into the TMOBILE store on north 2^nd in El Cajon. Our sales person was Shay. She was very personable, articulate and helpful. She was not a pushy sales person at all. She let us look around and didn’t try to up sell us. We got a great deal on a new LG phone (my son is over Apple products). Plus the phone we got was 50.00 off. Good deal, quick non pressure sales and the people were actually authentic. I will go back to this store when I am ready to get my iPhone 6!
Thanks Shay & staff at T-​Mobile.

Went into the store today trying to purchase a new phone. Customer service was horrible!!! Please avoid this store!
I was assisted by ANTHONY, I’ve had Tmobile for years and I’ve never had a problem. The level of disrespect is unbelievable, Anthony was rude and uncopporative, he tried to charge me a ridiculous fee to purchase a phone! He said he couldnt do anything for me and to call corporate and either I wanted the phone or NOT!
I was so upset and left to the tmobile in the Parkway Plaza Mall, i asked for the same phone and not once did they bring up the $ 30 fee to get a new phone!!!

My daughter and I went into the store to get a phone for myself and sign up for the family plan. We had amazing customer service from both Giovanni and Bernie. We ended up walking out of there with more than we expected. No regrets! If you’re looking for Great customer service, this is the place.
Thanks guys!

Seriously avoid this store! Parking lot is terrible. I have had a couple instances where I felt I wasn’t treated properly. but hasn’t gotten to review it. Lemme tell you, they don’t care about you! They just care about their commission, I was put on a higher plan which I wasn’t aware of until I went to a different store. They always seem to be giggling around and on their phones… in my opinion that’s not professional at all! Today I have just had it, I went to pay my bill (second attempt) and I guess the computer froze. That’s not the problem I understand, but having me stand there for an awkward 6 mins without being told is not ok! The employees continued to attempt to process the transaction talking among themselves… ok. I let them know it’s ok I’ll just pay my bill at the mall… without even looking up at me .they continue… WTF just give me my money!!! No apologies for inconvenience or anything. I will start driving the extra mile Idc these guys are terrible.
Almost forgot… they have reps call u on your cellphone asking if you want to add a line, is that even allowed?

If I could give T-​Mobile a zero, I would be happy to do it. Their service has to be the worst in the industry and I look forward to the day when I can cancel my account and move onward… this after nearly 20 years (I must have been insane). I have been locked out of my online account, and not even the good people at customer service could help me. This is the third or fourth time I’m tried to get the lock removed. Of course my billing comes through with no trouble. Their IT service (or should I say non-​service) is an absolute joke, the worst I have ever encountered. Goodbye T-​Mobile. I will not miss you n the least!

Went in today and had many issues, I want to thank Daniel for his patience and the amazing customer service he provided to me. He handled every one of my concerns and issues promptly even though I was difficult due to the frustrations I was having with my phone. Thank you Daniel.